Kirk Walters

ad4kak@r.postjobfree.com 570-***-**** East Stroudsburg, PA

SUMMARY

Seasoned professional with 11 years of diverse experience, including a dedicated stint as a Package Handler at UPS. Proficient in operating machinery, managing workflow, and maintaining safety protocols. Seeking Warehouse Package Handler role to leverage proven skills in package distribution and physical handling tasks. WORK EXPERIENCE

Staff Management Solution LLC /MARS Hackettstown, NJ Production Dec 2023 - Present

• Monitor production processes and conduct visual inspections to identify and correct product defects, ensuring adherence to quality standards.

• Collaborate with quality control and production teams to achieve daily production targets and maintain workflow efficiency.

• Operate conveyor belts and electric pallet trucks following safety protocols, and execute necessary physical tasks within the production environment.

Mount Airy Casino & Resort Mount Pocono, PA

Restaurant Manager Mar 2023 - Oct 2023

• Oversaw staff scheduling, ensuring efficient operations during peak service times while upholding high standards of quality.

• Enhanced guest satisfaction and maintained rigorous food safety and cleanliness protocols through proactive communication and strong leadership.

• Led dining room management, promptly addressing customer concerns and facilitating employee training to reinforce customer service excellence.

Kleenup Restoration

Project Manager Jan 2021 - Jan 2023

• Oversaw project planning and execution, maintaining strict adherence to timelines and optimizing team delegation.

• Provided extensive restoration services for properties affected by fire, mold, water, and weather-related damage.

• Enhanced communication between property owners and insurance providers, fostering robust relationships and ensuring accurate documentation for claims.

• Managed adjustments to project scopes, applied effective change management practices, and performed routine site inspections to ensure equipment efficiency and work quality. Water Restoration Technician Sep 2020 - Jan 2023

• Implemented moisture removal techniques to preserve carpets, enhance air quality, and maintain upholstery condition.

• Provided full-spectrum restoration for fire, mold, and water-damaged properties, promoting safe and livable environments.

• Addressed weather-induced structural damage with prompt repair measures to prevent additional issues and reinstate property use.

United Parcel Service (UPS) Stroudsburg, PA

Package Handler Jul 2020 - Oct 2020

• Ensured precise sorting and timely distribution of parcels, contributing to the optimization of the facility's operational workflow.

• Maintained a secure workspace by strictly following safety procedures during the operation of conveyor belts and hand trucks.

• Executed a range of physical tasks involving lifting, lowering, and transporting various packages, demonstrating sustained accuracy and endurance.

Shore Club Resort Providenciales, Turks & Caicos

Assistant Restaurant Manager Jan 2016 - Nov 2019

• Coordinated staff schedules to align with peak service times, facilitating smooth restaurant operations and maintaining high levels of customer satisfaction.

• Enforced strict adherence to sanitation protocols in food handling and cleanliness of dining and kitchen areas, meeting health regulation standards.

• Oversaw inventory management, ensuring timely procurement of supplies, and guided dining room staff to deliver consistent service quality and address guest needs effectively. Beaches Turks And Caicos Resort Providenciales

Restaurant Manager Dec 2014 - Sep 2016

• Managed multiple dining venues, focusing on delivering outstanding guest experiences by implementing comprehensive staff training and maintaining rigorous service and hospitality standards.

• Coordinated inventory control, optimizing stock levels to meet operational demands while minimizing waste.

• Upheld strict compliance with health and safety regulations, contributing to a consistently safe and welcoming dining environment.

Room Service

Room Service Supervisor / Manager Jan 2013 - Oct 2014

• Managed a high-performing team to maintain order precision and prompt delivery, upholding the establishment's reputation for excellent dining service.

• Cultivated a customer-centric environment, leading to enhanced satisfaction through diligent adherence to service quality benchmarks.

Restaurant Supervisor Apr 2012 - May 2013

• Managed daily operations, upholding high standards of customer service and supervising a team to meet service goals.

• Maintained optimal inventory levels, contributing to the restaurant's efficiency and profitability. EDUCATION

LLCRC Certification

Water Restoration

Reading, PA

Jun 2022

Key Potential Counseling and Training Center

Certification, Managing Customer Service

Apr 2017

St. Andrew Technical High School

High School Diploma

Kingston, JA

Jun 1995

America Hotel & Lodge Institute

Certification, Hospitality Department Trainer

USA

Oct 2015

America Hotel & Lodging Institute

Certification, Hotel Supervisor

USA

Oct 2014

SKILLS

Managing Customer Service • Regulatory Compliance • Quality Assurance • Electrical Pallet Trucks • Leadership

• Time Management • Problem-Solving • Risk Management • Inspection and Scope • Conflict Resolution • Public Speaking • Negotiation

Contact this candidate