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Quality Control Call Center

Location:
Mustang, OK
Posted:
March 25, 2024

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Resume:

LEOSHA OLIVER

**** ***** ** *** *** • Mustang, Ok 73064

405-***-**** • ad4kad@r.postjobfree.com

I am a quality control and accounting specialist with over 15 year’s professional experience in training and

public speaking. I am highly responsible, organized, and self-motivated. My strengths include multitasking, organizing data and prioritizing tasks. I have an excellent reputation for resolving problems, improving customer satisfaction, and overall operational improvement.

Professional Experience

Maximus LLC, Oklahoma City, Oklahoma November 2017- Present Quality Control Specialist

Educate new employees on business objectives, policy and procedures.

Conducts call monitoring and provides employee with analysis and recommendations for improvements.

Creates call center initiatives to help reinforce improvements in call quality and accuracy

Communicates seamlessly with supervisors & upper management

Implement new training materials and models that help to implement changes to current procedures.

Contributes to team effort by being self-motivated to accomplish all related duties as needed

Capital Distributing LLC, Oklahoma City, Oklahoma July 2005 – Mar 2016

Accounting Assistant

Processed cash receipts and cash disbursements

Prepared schedules, bank reconciliations, and monthly financial reports to assist managers with planning

Proofread and edited journal entries prior to posting to ensure accuracy

Accurately verified new account openings, closings, and updated as needed

Communicated with vendors to reconcile invoice payments

Managed financial bookkeeping for the company using QuickBooks/Peachtree

Reported financial data and updated financial records in general ledger

Collected weekly and monthly rebate incentives on promotional items (vendors)

Maintained daily ledger damaged/old product reports

Responsible for processing Accounts payable

Responsible for processing Accounts receivables

Participated in key initiatives including implementation of new systems and processes

Collections

Balanced reports to submit for approval and verifications

Reconciled account information and reported figures in general ledger by comparing to bank statement each month

Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems

Education

University of Phoenix, Oklahoma City, Oklahoma February 2009 – June 2012

Bachelor of Science in Accounting

University of Phoenix, Oklahoma City, Oklahoma August 2012 – Oct 2014

Master of Administration in Business

Leosha Oliver

MAXIMUS LLC

Leosha Oliver

Resume



Contact this candidate