PROFESSIONAL SUMMARY

Over all ** years of total experience in the IT Industry with excellent problems solving skills and wide exposure in banking and retail clients.

Around 15 years of experience in performance testing using LoadRunner and NeoLoad, Visual Studio and JMeter for banking and retail clients in various protocols (Web Http/html, Web services, RTE, SAP GUI).

Having 8 years of experience in NeoLoad in handling GWT requests and SAP GUI protocols.

Around 5 years of experience in JMeter for testing web and web services.

Strong experience in performance testing for Manhattan associates WMS applications.

Good experience in performance testing for applications hosted in GCP, PCF and Azure,

Strong experience in setting up environment in Azure workspace and deploy the code for performance testing.

Good experience in AppDynamics, Dynatrace, Splunk, SiteScope, Grafana and Perfmon/Nmon in finding performance bottlenecks for Java and .NET applications.

Strong experience in testing applications through CI/CD Jenkins pipelines.

Good experience in interacting with Business teams, discussing/planning/presenting testing activities.

Strong knowledge in Banking, Retail and Insurance product to define the scope of performance testing activities.

Having 10 years of performance testing experience in handling 18 members performance testing team onsite.

Very good experience in setting up Micro focus ALM environment for performance center, Quality center and Tricentis NeoLoad.

Worked as ALM QC and PC and NeoLoad administrator along with performance testing.

Extensive experience in ATM performance testing using STIM for Citibank ATM software.

Experience in different ATM models NCR, Hyosung, Diebold.

Strong knowledge of hardware devices testing like Card Readers, Cash Dispenser, Depositor, Bunch Check Acceptor, Bunch Note Acceptor, Printers, Pin Pad and Operator Panel.

Strong knowledge of Track2 and Track3 validation of cards.

Handled the risks towards meeting the deliverables with mitigation, which are related to ownership resides with other vendors, test environment issues, cross team dependencies, priority changes within projects and resources challenges.

Outstanding strategic thinking and data analysis skills, strong focus on teamwork and achieving team goals, result oriented, fast learner and excellent communication skills.

WORK SUMMARY

Working in Cirrus labs from August 2023 to Till date.

Worked in Duck Creek Technologies from May 2022 to July 2023, Atlanta, Georgia, United states of America.

Worked in Atos Syntel Inc Limited from September 2013 to May 2022, Atlanta, Georgia, United states of America.

Worked in Tata Consultancy Services Limited from April 2006 to September 2013, Chennai, and Tamil Nadu, India.

TECHNICAL SKILLS

Operating Systems

Windows XP, Windows vista and 7 and 10, Oracle 10G& 11G and 19c.

Languages

C, C++, VB

Database

Oracle 11g, 18c, 19c.

Testing Tools

LoadRunner LRE,12.5, ALM15.5 and STIM, Neo load 7.9, Open-source tools – Fiddler, NMON Analyzer, BPC tool kit, HTTP watch basic, Chrome Developer tools, SOAP UI, Beyond Compare, SQL Developer, WinSCP, Firefox poster, postman

Reporting Tools

AppDynamics, Dynatrace Sitescope11, Perfmon, Nmon Analyzer, Grafana, Splunk

Protocols Used

Web(http/html), Web Click and Script, Web services, Remote terminal emulator (RTE), SAP Web, SAP GUI, Ajax Tru Client, Web – GWT 2.6.0.3,

Domain

ATM Banking and Online banking and Retail (Supply chain- Distribution/Transportation, HR, PRO, Shared Services, SAP, BOIS, Credit, MERCH, POS and Home services), Specialization in IDM/trailblazer applications

EDUCATION

Degree

Specialization

Month/Year Of

Passing

College Name

University Name

Percentage / Grade

Bachelor of engineering

Electronics and communication

2002

P.S.N.A college of engineering

Madurai Kamaraj university

70.3%

PROFESSIONAL EXPERIENCE

Duration <From: Aug 2023> - <To: Till Date>

Project Name

Pega CRM

Client Name

Elevance Health (Anthem)

Location

Atlanta, GA

Technology/Tools

LoadRunner LRE 2020, Pega Framework, Splunk

Role

Performance Architect

Team Size

6 - Offshore,

4 – Onshore

Develop performance plan and strategy.

Participate in plan walkthrough to get it signed off prior to involve performance test script creation for applications under tests.

Work with external customers to find root cause of performance issues APM tools like Dynatrace and provide recommendation.

Interface with business users and stakeholders to determine needs,

Develop metrics/Monitoring standardization – Metrics collection, dashboard.

Deployment and configuration Dynatrace one agent to troubleshoot down to individual user level.

Coordinate with team members to define timelines, risks and a contingency plan before placing the application in production.

Conduct projects kick off meetings with internal team to review dependencies to move forward with no blockers.

Participate in defect review meetings to ensure that high/showstopper issues are resolved.

Engage in exit and entry criteria meetings for smooth and easy roll out to avoid last minute surprise for any blockers.

Develop proof of concept with team member before project commitment to stake holders for very large scale and complex applications.

Manage the team working with tool support to make sure license/infrastructure is available as per project timelines.

Identify the bottlenecks by analyzing performance metrics of both client and server-side metrics.

Run Splunk metrics to find out bottlenecks for transactions that are having high response time.

Results walkthrough with key stakeholders.

Project Description:

Elevance Health supports health at every life stage, offering health plans and clinical, behavioral, pharmacy, and complex-care solutions that promote whole health.

Duration <From: May 2022> - <To: July 23>

Project Name

Duck Creek Products

Client Name

Duck Creek

Location

Boston, MA,

Technology/Tools

NeoLoad 7.9, Microsoft Visual Studio 2019 Ultimate Edition SP1 (v.16.6.30309), Dynatrace v1.247.240, GitHub v3.1.2, Windows server 2019, MS SQL Server 2019(15.0.2000.15), .NET v4.8, Azure

Role

Senior Performance Engineer

Team Size

6 - Offshore,

10– Onshore

Responsibilities:

Work with external customers to find root cause of performance issues APM tools like Dynatrace and provide recommendation.

Interface with business users and stakeholders to determine needs,

Develop metrics/Monitoring standardization – Metrics collection, dashboard.

Deployment and configuration Dynatrace one agent to troubleshoot down to individual user level.

Involve performance testing approach for new product or new requirements with internal team to finetune application behavior.

Provide performance testing approach for all external customers referring Duck Creek performance testing reports published.

Respond to RFP requests involving non-standard performance questions.

Estimated system sizing for customer environments in Azure.

Do general pro-active performance remediation for base product.

Involve performance testing for Policy, Claims, Billing, Other digital engagement duck products for every release to verify performance improvements comparing to previous releases.

Setup the lower life cycle environment in Azure and deploy the code.

Involve script creation and test execution.

Identify the bottlenecks analyzing performance metrics using Dynatrace to verify performance testing metrics.

Results walkthrough with key stakeholders.

Trace performance bugs and test to make sure it goes in subsequent release for Certification.

Setup the app servers, DB servers and LG machines for performance testing for each release.

Install the codes and do configuration to set up the performance test environments for release testing.

Do take app server and DB server snapshot for future reference.

Project Description:

Duck Creek Policy delivers consistent underwriting outcomes through rules-based processing during straight-through processing or high-touch workflows. The openness of the Duck Creek Platform enables carriers to integrate data and predictive analytics like fraud detection, property or vehicle imports, or cyber risks that improve risk selection and pricing.

Duck Creek Rating is a flexible and comprehensive solution that enables carriers to launch new (and modify existing) products across all lines of business and develop rates easily and efficiently. With low-code tools for defining new products – from rates and rules to forms, UI, workflows, and underwriting rules – and the ability to easily incorporate myriad data sources, Duck Creek Rating can be used as standalone or with Duck Creek Policy

Duck Creek Claims provides pre-built, end-to-end claims workflows that enable high-touch to no-touch claim handling. Implement dynamically-guided workflows, rule-driven automation, personalized user interfaces, and data enrichment to automate processes where needed, and empower claims employees to focus on customer service to deliver desired claims outcomes.

Duration <From: Sep’13> - <To: May 2022>

Project Name

Home Depot Enterprise Apps

Client Name

Home Depot

Location

Atlanta, Georgia, USA

Technology/Tools

HP Loadrunner12.5, ALM 15.5, NeoLoad 7.7 and Sitescope11, Fiddler, NMON Analyzer, BPC tool kit, HTTP watch basic, Chrome Developer tools, SOAP UI, Beyond Compare, SQL Developer, Firefox poster, Appdynamics

Role

Performance Test Lead/Manager

Team Size

24 – Offshore,

16 - Onshore

Responsibilities:

Develop performance plan and strategy.

Participate in plan walkthrough to get it signed off prior to involve performance test script creation for applications under tests.

Coordinate with team members to define timelines, risks and a contingency plan before placing the application in production.

Coordinate with the development team member(s) to setup the environment and identify necessary software/tools.

Conduct project kick off meeting with internal team to review dependencies to move forward with no blockers.

Participate in defect review meetings to ensure that high/show stopper issues are resolved.

Engage in exit and entry criteria meetings for smooth and easy roll out to avoid last minute surprise for any blockers.

Develop proof of concept with team member before project commitment to stake holders for very large scale and complex applications.

Manage the team working with tool support to make sure license/infrastructure is available as per project timelines.

Involve script creation and test execution.

Identify the bottlenecks analyzing performance metrics both client and server side metrics.

Results walkthrough with key stakeholders.

Project Description: The Home Depot is an American retailer of home improvement and construction products and services. It operates many big-box format stores across the United States, all ten provinces of Canada, as well as Mexico and China. The company is headquartered at the Atlanta Store Support Center in Cobb County, Georgia, in Greater Atlanta. The scope of this project is to provide performance testing services to all Home Depot applications.

Applications Name: IDM/trail blazer applications – GWT 2.6.0.3,Store and Tandem Payment, Proxtra, SAP Canada UI5 and GUI applications, Direct fulfilment, Depot direct price sign, Kronos, HR Payroll, Proxtra, Coupon codes, Central CCP, Security hardening (Java 1.6 retirement), Proxtra Java7/Tomcat7 Upgrade, Proxtra HD.COM integration, HDMS, Inventory allocation, HDE installer and etc.

Duration <From: Sep’12> - <To: Aug’13>

Project Name

Allocation and Replenishment

Client Name

Mark and Spencer

Location

London, United Kingdom

Technology/Tools

HP Loadrunner11, ALM11, QC11 and Sitescope11,

Protocol Used

RTE,

Role

Performance Test Lead

Team Size

3

Responsibilities:

Preparing Performance Test strategy, Identify gaps and performance impact of non-functional requirements definition.

Test data preparation and Environment setup prior to testing.

Performance Test case design, scripting and Execution using Load Runner and Performance center.

Conduct a series of performance tests for different Application critical scenarios to ensure the application’s responsiveness is within the acceptable limit with increase in load.

Bottle neck identification, End to end root cause analysis performance bottle necks.

Project Description: Marks and Spencer (M&S) is one of the UK’s leading retailers, with over 15.8 million people visiting their stores each week. M&S offers stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2000 suppliers around the world. Almost all the clothing, food and home products M&S sells are own brand. M&S has over 600 stores located throughout the UK which includes their largest store at Marble Arch, London

Duration <From: Sep’11> - <To: Jul’12>

Project Name

Nielsen Integrated service platform

Client Name

Nielsen

Location

Schaumburg, Illinois, USA

Technology

HP Loadrunner9.5, ALM9.5, QC10 and BAC, HP Performance Manager

Protocol Used

Web(Http/Html), Web services, flex, Poster, SOAP UI, Perfmon, Nmon

Role

Performance Test Lead

Team Size

12

Responsibilities:

Preparing Performance Test strategy, Identify gaps and performance impact of non-functional requirements definition.

Test data preparation and Environment setup prior to testing.

Performance Test case design, scripting and Execution using Load Runner and Performance center.

Conduct a series of performance tests for different Application critical scenarios to ensure the application’s responsiveness is within the acceptable limit with increase in load.

Bottle neck identification, End to end root cause analysis performance bottle necks.

Project Description: NISP is a post-production consolidation tool to integrate data and deliver marketing products. It is the future platform for all data integration needs across Nielsen services. The NISP users involve in Project Setup, processing and Project Maintenance. The platform being built will accommodate consumer and media integration needs.

Duration <From: Jan’11> - <To: May’11>

Project Name

OGRDS

Client Name

Nielsen

Location

Schaumburg, Illinois, USA

Technology

HP Loadrunner9.5, ALM9.5, QC10 and HP Performance Manager

Protocol Used

Web(Http/Html), Web services, flex, Poster, SOAP UI, Perfmon, Nmon

Role

Performance Test Lead

Team Size

12

Responsibilities:

Preparing Performance Test strategy, Identify gaps and performance impact of non-functional requirements definition.

Test data preparation and Environment setup prior to testing.

Performance Test case design, scripting and Execution using Load Runner and Performance center.

Conduct a series of performance tests for different Application critical scenarios to ensure the application’s responsiveness is within the acceptable limit with increase in load.

Bottle neck identification, End to end root cause analysis performance bottle necks.

Project Description: A Global Reference Data System is built by Nielsen which can house all the data in most regions of the world, where Nielsen have their presence. The data volume on the application is enormous and hence needs to be tested for performance. The objective of the project is to tune all areas of the applications including Data Base, Application Servers, and Web servers, Cache Servers, Master Data Load Activities and proactive monitoring of Application once it goes live.

Duration <From: May’08> - <To: Dec’10>

Project Name

COBOL

Client Name

Citigroup

Location

Los Angles,California, USA and Cincinnati, Ohio, USA

Technology

HP Load runner 9.5, ALM 9.5, QC11

Protocol Used

Web(Http/Html), Perfmon, Nmon, URL Encoder/Decoder,

Role

Performance Test Lead

Team Size

3

Responsibilities:

Preparing Performance Test strategy, Identify gaps and performance impact of non-functional requirements definition.

Test data preparation and Environment setup prior to testing.

Performance Test case design, scripting and Execution using Load Runner and Performance center.

Conduct a series of performance tests for different Application critical scenarios to ensure the application’s responsiveness is within the acceptable limit with increase in load.

Bottle neck identification, End to end root cause analysis performance bottle necks.

Project Description: CITI bank online (CBOL) is the existing internet banking portal for US CITI customers. CBOL allows customers to open accounts online, have access to their account information, perform a host of banking transactions like one time or recurring transfers, payments to personal payees or merchants, receive alerts for transactions edit and customize their details and preferences..

Duration <From: OCT’07> - <To: Mar’08>

Project Name

CitiATM

Client Name

Citigroup

Location

Los Angles,California, USA

Technology

STIM and Perfmon

Duration

7 months

Role

Performance Tester

Team Size

3

Responsibilities:

Performance Test case design, scripting and Execution using Load Runner and Performance center.

Conduct a series of performance tests for different Application critical scenarios to ensure the application’s responsiveness is within the acceptable limit with increase in load.

Project Description: It’s a conversion project of existing in-house Citibank ATM product (GCAT – Global Customer Activated Terminal). This CitiATM software deployed in the United States, ATM applications developed by K3A Design Studio and Kalignite (owned by KAL Software) its really based on C#, VB Scripts, Java Scripts, XML, and HTML. This project has been executed from Cincinnati, Ohio as well as from TCS, India

Duration <From: Apr’06> - <To: Oct’07>

Project Name

GCAT

Client Name

Citigroup

Location

Los Angles,California, USA

Technology/Tools

Manual Testing

Role

Performance Tester

Team Size

75

Responsibilities:

Perform in ATM performance testing using STIM for Citibank ATM software.

Functional testing for GCAT Applications across different ATM models NCR, Hyosung, Diebold.

Involve testing on hardware devices testing like Card Readers, Cash Dispenser, Depositor, Bunch Check Acceptor, Bunch Note Acceptor, Printers, Pin Pad and Operator Panel.

Test in Track2 and Track3 validation of cards used for different business of GCAT applications.

Project Description: The project consists of an ATM product GCAT (Global Customer Activated Terminals) which runs on all the Citibank ATM’s across United States, Europe, Asia Pacific and Latin America. It is the very first software developed to run on ATM by any company. The software consists various application supported for different regions where Citibank operates. Some of the common applications include Withdrawal, External transfer, Internal Transfer, Balance Inquiry etc.

I hereby declare that the information that I have furnished is authentic, and true to the best of my knowledge.

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