Kaitlin Schager

Silverthorne, CO 712-***-****

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Business Developer

Talented director with experience in training employees and developing financial, product, and project strategies. Proven success in training and overseeing large teams and increasing productivity, engagement, external partnerships, and minimizing turnover. Critical thinker who plans efficiently to devise company growth and improvements. Collaborative team player who communicates effectively and engages with employees on all levels to foster strong relationships and success.

Areas of Expertise:

Business Management Team Development Recruitment and Retention

Sales Product Management Customer Service Health and Safety

Sustainability Community Involvement Human Resources

Professional Experience

TARGET 2015 - 2023

Store Director, Silverthorne, CO 2022 - 2023

Promoted to run a remote store that struggled with staffing, development, and operations.

Acquired new salary and hourly employees for the district by actively recruiting, maintaining on-campus relationships with many Universities in Denver, and attending job fairs.

Initiated new human resource strategies to rehabilitate turnover, filling all openings, and reach hiring goals.

Met with every leader and selected team member to understand their career goals and established a leadership pipeline to raise engagement and loyalty within the team.

Implemented succession plans, filling leadership openings by maintaining talent pipelines resulting in the internal promotions of 5 employees.

Utilized financial information, business trends, and company communication for the past months to discover best practices to ensure store success.

Created schedules filling the most profitable and seasonally relevant department first. alleviating overfull backroom issues.

Small Format Store Director, Iowa City, IA 2020 - 2022

Promoted and opened the first small format Target store in the Midwest group during civil unrest and COVID. Hired, recruited, and onboarded every employee at every level for the store, 75 in total.

Project managed among contractors and the local community to open a new store, adjusting workflow and regulations during COVID, to ensure correct steps taken for employee and customer safety, exceeding sales goals not only for store but district.

Mentored new leaders for company-wide rollouts, securing long-term routines for longevity with positive sales. Within 2 years 5 employees received promotions.

Onboarded 3 district interns as District human resource Internship Captain and performed check-ins, fostering positive experience with district leadership and sponsors. 2 out of 3 were offered executive jobs after graduating.

Trained 4 new Small Format Store Directors, fostering networking for this format of stores and creating a successful guide that outlined problems and solutions along with supportive resources.

Co-founded PRIDE organization within Target that supported and educated Target employees on LGBTQIA+’s history, creating a safe space to ask questions and receive support.

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TARGET (Continued)

Executive Team Leader Specialty Sales, Cedar Rapids, IA 2019 - 2020

Instructed team members to follow initiatives effectively, operate independently, and make business decisions as needed. Initiated service store huddles that focused on improving guest relations throughout every department, which was later implemented throughout the district.

Refined floor restocking, presenting seasonally relevant items to drive sales. Established leadership pipeline, raised engagement, and devised short- and long-term staffing strategies outlining store needs and creating personalized development goals with monthly human resource meetings for promising employees.

Supported district by training 3 external Specialty Sales Executives to create a new training program for external executives while still covering high-level knowledge, integrating positive results into a hybrid Target way of leading.

Executive Team Leader of Overnight Remodel, Cedar Rapids, IA 2018 - 2019

Collaborated with contractors on sequencing and cost management for a $16M remodel. Set up consistent routines and promoted accountability to obtain a timeline.

Partnered with contractors, as an only leader representing Target overnight, keeping to goals to successfully open a presentable store to guests.

Led group and regional visits to showcase new types of remodel and communicated effectively to improve the next wave of remodels. Recognized for execution and communication of the biggest remodels to date.

Established human resource routines around hiring expectations, training, and recognition routines to improve team retention.

Decreased business disruption by strategic planning, collaborating across work centers, and balanced execution of company workload, staying within budget and on time.

Executive Team Leader of Sales Floor and Guest Experience, Waterloo, IA 2016 - 2018

Implemented schedule graphs based on traffic, rolled out consistent routines and held accountable to expectations.

Instituted positive guest experience to secure loyalty with a passionate team.

Refined the restocking process to a more efficient method, resulting in positive sales.

Showcased a new way to organize apparel freight by using metric racking instead of carts that became a company process, still used today.

Led quarterly unscheduled visits by corporate executives, speaking to total store improvements; was recognized for creative leadership styles.

Education

Bachelor in Business / Enterprise Leadership, University of Iowa, Iowa City, IA

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