DAVID

DIMAANO

ad4k9q@r.postjobfree.com

+1-773-***-****

Carson, CA 90745

Seasoned Senior Partner with excellent skills in managing conflict and prioritizing tasks. Adept at building and strengthening relationships with internal and external stakeholders. Strong networker with a decisive leadership style.

PROFESSIONAL SUMMARY

Fast Xchange Inc. - Post Award Member

El Segundo, CA • 09/2022 - Current

Higher Ground Partners, Inc - Senior Manager

El Segundo, CA • 01/2018 - Current

Definitive Talents Inc - Director Of Talent Relations Las Vegas, NV • 01/2005 - Current

Hafele America Co. - Customer Service Specialist

Torrance, CA • 11/2021 - 09/2022

WORK HISTORY

Automate and accelerate labor-intensive processes, including sourcing, ordering & follow-up and reporting

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Problem solving and expediting services to address supply-chain issues

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Issue thousands of Purchase Orders weekly for commodities and complex custom (proprietary parts and assemblies) to thousands of prescreened, preapproved domestic suppliers

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• Contractor for Raytheon

• Reporting progress on past due and future PO's

• Completing close out requirements

Call and reach out to suppliers and work hand in hand with Raytheon management

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• Procurement.

• Managed client accounts in the LA/OC area

• Maintained company's good standing with clients

Collected client monthly payments and reconciled with company policy and procedure

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• Assisting CEO with new client inquiries.

Provided strong leadership to enhance team productivity and morale.

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Coordinate talent schedule based on availability, client need, and budget

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Collect monthly dues from clients and reconcile per company policy and procedure

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• Meet with clients on a bi weekly basis for quality assurance. Raised brand awareness through consistent marketing efforts and product campaign launches.

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SKILLS

• Special Assignments

• Customer Needs Assessments

• Phone Inquiries

• Recordkeeping Compliance

• Customer Satisfaction

• Customer Relations

• Performance Improvement

• Billing and Payment Processing

• Issue Resolution

University Of Illinois At Chicago

Chicago, IL

Bachelor of Arts in Economics

EDUCATION

Tireco, Inc - Consumer Relations Specialist

Gardena, CA • 08/2019 - 11/2021

Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog request from fax or email

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Uses computer and administrative knowledge to provide information to customers

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Receives and directs inquiries from other departments regarding inside sales responsibilities

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• Provides office support as required

• Remains current on changes in policies and procedures

• Performs other clerical duties and projects assigned

• Acquire skills to operate Häfele's computer system

• Ability to use MS Outlook.

Develop strong and trusted relationship with customers through timely and accurate communications

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Manage high volume of customer calls to ensure excellent customer service and satisfaction

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• Resolve customer issues in accurate and timely manner Attend and conduct project status and review meeting with customers

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Maintain and update documents related to customer accounts and business reports

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Develop new business opportunities in every customer communication

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Coordinate calls, meetings and communications between management and customers

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Validate and qualify new customers before referring to the appropriate sales manager

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• Assist in developing sales and marketing initiatives

• Develop and maintain sales incentive programs

Assist technical and marketing teams in developing marketing materials and proposals

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• Generate customer reports on periodic basis.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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