Deborah Boykin Bowden

Patient Care Customer Services

Patient Care Customer Representative for over 20 years of healthcare expertise covering all levels of customer service of healthcare, ranging from patient’s appointment scheduling, remote work interacting with patients, providers and families with customers concerns. Birmingham Veterans Administrative Hospital Birmingham, Al 2001 to 2022

UAB West January 2023 to April 2023 Patient Service Representative Assisted patients with appointment scheduling and office administrative duties. Referrals, incoming calls, patient co-payments on day of office visit.

Advance Medical Support Assistant GS -06 Access and Outpatient Scheduling Service since September 29, 2014 to December 2022. Front-line team staff member in contact with patients, other VA staff dealing with community care referrals, scheduling patient appointments, symptom triage calls and general hospital information incoming calls 100 per day in a timely matter. Created customer service training within the Call Center department.

Birmingham Veterans Hospital Telehealth Triage March 2008 to 2014. Salary $39,0312.00. Primary Care Telephone Triage Telehealth Program. Job consisted of independently working with minimal direct supervision to prioritize documenting symptoms and medication intake request accurately in Telecare Record Manager. Interviewed patients and caregivers approximately 100 calls or more daily in a timely matter. Communicated information to team leader regarding patient condition and properly documented data in medical record. Worked with on the MyHealthy Vet committee.

Birmingham Veterans Administrative Hospital Ward Clerks 2001 to 2003 work on the hospital medical wards. 4 main, 5 main, CCU, MICU, SICU, Blind Rehab, and Ambulatory surgery. Prepared patient charts for transfers and admission to the units, and inpatient wards. Answered telephone calls, file patients’ chart, complete physician orders, ordered medical records for physician and order unit supplies. Subspeciality clinics throughout the hospital.

Computer Experience General office automation software and computer software. Microsoft Word, Microsoft Excel, and Microsoft Outlook, CPRS, VISTA Scheduling GUI. TRM Telecare Record Manager and Typing 40-50 wpm, IDX, Power point and Phreesa.

B.A. Psychology Alabama A&M University Normal, Alabama 1980.

1313 Old Cahaba Cove Helena, AL 35080 205-***-**** ad4k8s@r.postjobfree.com