Glenn R. Parfitt

*** **** ***** ***.

Edison, New Jersey 08820

Email ad4k8p@r.postjobfree.com

732-***-****(H)

OBJECTIVE:

To utilize my analytical and network skills with a company that

encourage professional Advancement

EDUCATION:

Arthur McNeil Institute, Rahway NJ March 2008 CCNA Class

UNION COUNTY COLLEGE, Cranford, NJ February 2000-2001

*CCNA-Cisco Certified Network Associate

* MCP-Microsoft Certified Professional

2000 Server, 2000 ProF, Server NT v4, Workstation, Enterprise, Network Essentials, and TCP/IP.

THE CITTONE INSTITUTE, Edison, NJ, February 1997-May 1998

* Information Systems Programming

RICHARD STOCKTON University OF NEW JERSEY, Pomona, NJ, June 1990

* Bachelor of Science Degree in Environmental Studies, Minor in Biology

Middlesex County College, Edison, NJ

Associate of Biology, Minor Microbiology

WORK EXPERIENCE:

SmartSource, Inc. - West Chicago, ILWorking on a Bank upgrade Project 1/2023-4/2024

Installing New PC equipment and troubleshooting Any issues after upgrade, Password, Network

or check printer issues.

Talent – Atlantic Health – Morristown, NJ Desktop Support w white Glove 11/2022 -1/2023

Skilled in Inventory Managment of Collecting/Deploying New Laptops and

equipment after Imaging. Active Directory, SCCM, Outlook setup. Efficient in Service Now.

Sky Systems - Morris Plains, NJ Laboratory Desktop Support Specialist 3/2022-05/2022

Troubleshooting/connecting Lab Desktop Support in a GMP/GXP/CLP environment. LIMS

Supporting users, computers, label printers in Clean Rooms, and sterile areas within Laboratories.

Inspecting the IDFS, MDF for temperature, loose wires, UPS, switches, routers red/down.

Supporting users cell Phones (IOS), IPads, laptops at walk up window, and open floor areas on site,

Monitors, including printers.

SmartStaff Personnel-Berkley Heights, NJ Desktop Support Specialist in investment office 2/2022-4/2022

Deployment of new Pc Equipment in a new location using the old cables, install and

setup Apple Monitor with computer (IOS) inside on owners' desk

.

RWJUH Medical Center - Somerville, NJ Desktop Support with White glove 3/2020 - 6/2021

EPIC Training IT Support tech inspecting PCs, monitors, and cameras before training starts.

Includes Video Conferencing, Webex Virtual Support, British Telecom, Teams, Zoom, Blue Jeans

Troubleshooting, repairing equipment, and programming network data to connect to Network

Worked as white glove in Radiology, Pharmacy, ER, and other departments in RWJUH with applications, printers, cameras, signature pads, bar code readers, upgraded to Windows's 10, but were able to get them working as before the upgrade. Imaging desktops, wireless workstations, backing up data, and reloading it on new computer pushing Apps from LAN desk server to new PC’s. Active directory building accounts, giving permissions, resetting passwords, and disabling account(s).

Windows Server’s, and others backing up, restoring files, and checking error or history log(s), and fixing the error.

Smartsource Inc. Placed at Axis Capital - Berkeley Heights, NJ Intune Project Tech 1/2020 - 2/2020

I-Phone (IOS) upgrade/Intune Company Portal Security Management Tool, backup/restore of data.

looking to fix, repair order PC equipment, and record Locations.

Profootcare - Elizabeth, NJ Office 365 Administrator, and Network Admin 2/2019 - 7/2019

Security Desktop/Network Admin, purchase and install Business Office 365 with Google (instead of Exchange), setup screen lockouts, password requirements, install upgrades.

Setting up the Application for each user on their PC. By purchasing Business office, you have got 5 installations.

Creating user Accounts on the Computers and setting up Google as Email backup.

In charge of IP Phone setups, and phone management program and inventory, etc...

Compucom/Lowe’s Project - Woodbridge, NJ IT Inspector 9/2019 - 10/2019

Walk through stores, login limits, days, and times PC can be accessed, new virus program install, network, and label printers troubleshooting, setting up user accounts in MS office, and Outlook. Checked Power Levels in MDF room of the UPS.

Compucom, Dallas Texas, Desktop Support Contractor at Pfizer - Peapack, NJ 10/2018 - 1/2018

PC Renew Project getting new laptops and imaging, loading all customers programs, loading/troubleshooting Office 365, PST’s, printers, and data from old laptop to new.

Smartsource, Inc. - West Chicago, ILIT equipment Mover 11/2017 -12/ 2017 Novartis, East Hanover, NJ Pc Move Project

TekSystems Bridgewater, for Perkin Elmer at Merck - Rahway, NJ 8/2017 - 10/2017

Laboratory Desktop Support, LIMS, upgrading virus scan, connecting computers to the domain, add users, load instrument software, connecting Instruments to new imaged computer, setting up communications, record data, and backup. Making list of computers communicating or not, and possibly why not responding, Connecting Instruments to newly updated Computers in GMP Certified Labs according to SOPs.

A3Staffing, Dallas, Tx, Desktop Support at Bristol Meyers Squib - Lawrenceville, NJ 5/2017 - 7/2017

Imagine windows 7 & 10, PC repair, parts installed, BIOS updates, virus scan update/repair, data backups, data transfers to new laptop, connection issues, client setups, moves, and phones. Updated Computers in GMP environment according to SOPs.

CompuCom, Dallas, Texas, Contractor at Pfizer Campus, Peapack, New Jersey 08/12/13 to 01/02/2017

· Includes Video Conferencing, Webex Virtual Support, British Telecom, Teams, Zoom, Blue Jeans

Troubleshooting, repairing equipment, and programming network data to connect to Network

Desktop Support, Local and Network printer troubleshooting. Knowledge of Apple (IOS), IPhone, IPad devices, and some troubleshooting.

· Imaging Laptops in Windows XP, Windows 8, and soon Windows 10 for Renew Deployment

· Handle all Pc software Operating systems, Windows 8, MS Office Applications with Strong Access, Excel, Outlook, Exchange, Power Point, and Internet Explorer/Google/Firefox browsers.

· Install/connect, Troubleshoot, Upgrade Drivers, and add Local and Network Printers to users Profile

· Solve Technical Problems quickly, completely; communicate the solutions to staff, and Clients/users.

· Maintain confidentiality of company sensitive data, Updated Computers in GMP Stability Lab, and connected to instrument according to SOP.

· Keep supervisors informed of escalations, open issues, work tickets, and changes to schedules.

· Fix repair broken equipment and assist in inventory of all PC/Laptop related assets.

· Receive, Prioritize, document, actively resolve end user request, tickets, while replying to user responses.

SmartSource, Inc. West Chicago, IL 04/2012 – 05/2012

· Per-diem Position: job site at Qualcare executing PC Moves

Home Health Care: cared for elderly ill parents.

Solaris Health Systems Edison, NJ 088**-****-****

Help Desk, Computer Operator: Submitted Multiple Payrolls, Backed up, Printed checks, and reports. Monitored the Systems on a large monitor Displaying Applications and connections (EMS), also monitored the UPS. Did Desktop Support, Network Support, Technical Support, and Application Support of many systems.

American Home Products (American Cyanamid, Cytec) Linden, NJ 2/95 to 8/96

Laboratory Technician, Bioreactor Project for scale up to Plant onsite to treat Dirty Lagoons.

Ship/Receive Hazardous Material, Load, Feed, and Monitor reactor RPMs, O2, foam, viscosity, then Print out Graphs of Data for presentations to Management. Manager moved to another Location, so I assumed Project Manager/Environmental Engineer Position, because I had to Document where ALL the waste was in the process for Environmental Accountability.

CSL water treatment, Warrenville, NJ 3/91 to 1/92

Made Water treatment Products, delivered Drums, Laboratory Technician, Environmental Engineer. Wrote MSDH labels for drums, and inventory.

Went to Stockton University 6/89 to 12/90

Beecham Laboratories, Piscataway, NJ

Sr Lab tech level #2, Became GMP Certified following SOPs

Quality Assurance Environment Monitor Lab, Inspector of Sterile and clean room

Areas. QA Component control Lab Inspector of bottles, stoppers, Syringes, Labels,

for fit, color, size, and Labels for correct information, color, and text.

Also worked in Stability Lab, Chemistry, Microbiology Lab, and assisted on a

few validation Projects, .

Salary:

COMPUTER SKILLS:

Operationing Systems OS/400, DOS 6.2, Win NT V4, Windows 2000, XP, Vista

Hardware AS/400, IBM Compatible PC, Printers/copiers (Xerox, etc)

Software Microsoft 97, 2000, and XP (Word, Excel, Access, Power Pt)

Languages COBOL, RPG/400, RPG/ILE, CL, DDS, Visual Basic 4,5, C++, Qbasic.

References furnished upon request

Contact this candidate