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Home Office Claims Resolution

Location:
Elizabethtown, PA
Salary:
negotiable
Posted:
March 26, 2024

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Resume:

Michele Irwin

Columbia, PA *****

+1-717-***-****

Energetic, extremely detail oriented, organized, self-driven quick learner and analytical thinker who enjoys a fast-paced work environment, strives to follow processes through from beginning to end, works very well with little supervision, and provides exemplary service to both internal and external customers.

Authorized to work in the US for any employer

Work Experience

Payroll Processor and Bookkeeper

Miller, Brown & Ohm, CPAS - York, PA

April 2022 to May 2023

I was the lead payroll processor at the York location. I am responsible for processing hourly and salary, weekly, bi-weekly, and monthly payrolls for about 37 clients of varying size and business types as well as filing all of their federal and state quarterly payroll taxes and monthly sales and use taxes. I receive their payrolls in various forms, manipulate their data, enter their hours and pay, track accruable benefits, collaborate with clients to ensure payrolls are completed properly the first time, and return payroll reports to them, print checks, and send direct deposit info to the banks. Adjust schedule as needed for holidays to meet revised payroll deadlines. Perform bookkeeping functions for some clients. Operate payroll software. ACS, cut vendor checks, and make other withholding payments for numerous wage attachments. Calculate overtime pay, back pay, and gross up paychecks. Run reports for client workers comp audits. Enter and pay wage attachments. Take courses for CPE credits to maintain bookkeeper certification. Answer phones, client questions, and direct incoming calls. Enter new client employees into our system as well as terminate them. Use printers, computers. copiers, scanners, telephones, and adding machines on a regular basis in processing accurate payrolls and meeting customer needs. Reconcile customer bank statements and make adjustments as needed.

One accomplishment since I have been working here was to sell a current client on an additional benefit accrual service at an additional cost, making more revenue for the company while satisfying the customer and helping her figure out her benefit accrual plan

Assistant Controller

Hondru Ford - Manheim, PA

October 2021 to March 2023

Enter accounting data related to car deal costing, parts, warranties, service contracts and repair orders for 4 dealerships. Learn other positions for backing up purposes.

AP Specialist

Wickersham Construction & Engineering - Lancaster, PA

November 2020 to September 2021

• Responsible for full cycle Accounts Payable,

• Match receivers emailed from many different sources to invoices/expense reports/credit card bills • Code, check and input all invoices/, including AIA billings (approximately 1500/month), applying accurate amounts to subcontracts or PO's as necessary in this process.

• Obtain invoice approvals

• Select invoices for payment for bi-weekly check runs, print and mail all checks (includes subcontractor payments).

• Maintain AP open and paid files.

• Enter, file and note receipt of all PO's and subcontracts by project both manually and digitally. • Maintain the Sales tax exemption and W-9 forms.

• File PA use tax monthly and MD use tax bi-annually.

• Field all AP inquiries

• Communicate with vendors to tackle issues and obtain/give information, such as balance differences, certificates of insurance, and payment inquiries.

• Execute a handful of monthly ACH payments and log them in the system.

• Perform adjusting and wash entries.

• After 3 months was able to perform all job functions with little to no overtime which the guy before me was unable to do after 6 years in the same position, organization to the flow of work is key!

Bookkeeper

Rettew Associates -furloughed then laid off due to covid 19 - Lancaster, PA

March 2019 to August 2020

• Input, verify and reconcile all credit card expense report transactions for 2 companies and approximately 40 service areas

• Full functioning AP backup including routing invoices digitally for approval, vouchering, and check run. • Set up new vendors and obtain W-9's when necessary

• Month end processing for 2 companies through trial balance, work papers, adjusting entries, running of numerous reports and posting to a variety of spreadsheets for metrics tracking. • Process weekly expense reports for 2 companies

• Bank reconciliations for the 2 largest companies.

• Analysis of budget to actual figures addressing out of scope items.

• Received bronze quality award for improving the AP Process the first month I worked there. • Received star recognition award from a coworker in May 2020 while working remotely after covid 19.

Bookkeeper/Office Assistant

SERVPRO of Western Lancaster/Eastern York - left for better pay and benefits - Manheim, PA January 2019 to March 2019

Answer a high volume of customer phone calls for emergency services gathering all pertinent insurance and homeowner information.

• Download new jobs from corporate call center dashboard.

• Write up job folders and estimates, enter leads and jobs into Work Center

• Enter detailed moisture reading information into dry book, chart affected areas, calculate square and linear footage, place drying equipment, label photos and signed documents and upload back to cor porate for insurance claim purposes.

• Collaborate with insurance adjusters to facilitate processing claims

• Make follow-up calls on open invoices; very successful in collecting on invoices with some up to a year past due.

• Calculate employee hours for payroll purposes via Quickbooks plus track PTO and VAC hours. • Compare estimate to actual work performed in reconciling claims.

• Make suggestions for process improvements for efficiency.

Paraprofessional

Baker Tilly - York, PA

May 2018 to December 2018

Process payrolls for different types of small businesses with varying employee counts and frequencies via Quickbooks and Paytime, distribute to clients, and digitally file internally.

• New employee set-ups and terminations keeping client time sheets up to date. • Prepare, calculate, remit, store digitally, and return to client weekly, monthly, and quarterly payroll tax deposits from a variety of raw data for various company types and frequencies. • Calculate, report, and remit quarterly payroll taxes for about 65 clients, distribute accurate and con sistent reports back to clients, mail returns and/or payments to tax agencies, and file internally. • Bank reconciliations, journal entries, and bookkeeping functions for about 5 or 6 companies, most of which were restaurants. Familiar with accounting for employee tips and calculation of minimum pay when tips are involved.

• Attend Paytime-sponsored payroll seminars which also completed certified bookkeeping credits. • Learned about the insurance industry and was trained at an insurance company on paying their sales commissions to help them out in their time of need.

Payroll & Payroll Tax Adminstrator

Irex Corporation-temporary - Lancaster, PA

September 2017 to January 2018

17602

*Payroll & Payroll Tax Administration

• Process hourly union and non-union weekly payrolls, and lay-off payrolls, for 5 companies. • New employee set-up, terminations, change forms, and wage attachments.

• Calculate and submit all state and local withholdings/payments in a timely fashion for about 16 companies in 38 states.

• Calculate & process union remittances by monthly due dates.

• Process weekly certified payrolls.

• Process unemployment claims through Hamlet in conjunction with Corporate Cost Control. • Submit weekly hourly Federal Tax Deposit for about 16 companies.

• Other projects as assigned, including help with audits,, backing up other processors, and researching pay inquiries.

• Update the contribution rates for each company/state as appropriate.

• Review the new jobs entered list to ensure jobs' geocodes were correct so accurate taxes were with held and update if necessary after properly researching.

• Filing and record retention of all items to specifications for audit purposes.

Assistant Controller/Procurement Manager

Lumsden Corporation - Lancaster, PA

August 2016 to August 2017

• Calculate and enter all monthly and yearly standard journal entries, recurring journal entries, adjusting entries and payroll entries for all 4 divisions.

• Count monthly inventories and calculate raw material usage for 3 divisions.

• Order all commodity items such as wire, cartons, shipping items, plus other inventory items for 3 divisions.

• Meet with vendors and negotiate pricing.

• File all monthly, quarterly semi-annual and annual sales taxes for multiple states for 3 divisions • Enter new budget amounts into system for the new year

• Perform monthly and yearly closing functions.

• Complete special projects as assigned

• Create and print accurate financial statements for all 4 divisions.

• Account reconciliations across all four divisions

Bookkeeper/Payroll Processing/Tax Prep

Philip K Miller & Associates - left due to ethics issue - Elizabethtown, PA

December 2015 to August 2016

• Perform all bookkeeping, payroll processing (including time calculations and entering of new employees and termination of employees),sales tax and payroll tax filings for clients across various business types via quickbooks.

• Assist Phil with income tax preparation for sole proprietorships and partnerships. • Answer phones and schedule incoming appointments as needed/in absence of receptionist. • Make post office and bank runs when needed.

• Complete special projects as assigned.

• Filing and record retention duties per requirements

Data Processing Specialist

The Standard Group-left to go back to accounting field - Lititz, PA

March 2014 to December 2015

• Receive client mail lists in numerous fashions and process mail lists/jobs using BCC software and prepare all postal paperwork while adhering to all postal regulations.

• Implement and utilize other software applications (excel, notepad, etc.) on a regular basis to as- sist in efficient and accurate data manipulation.

• Create proofs for customer approval prior to printing/ink jetting the final pieces. • Troubleshoot problems in mail lists as needed to ensure smooth processing.

• Create variable data files to be printed on digital printing equipment from the data provided to us in the client list.

• Set up, process, and print mail merges.

• Process single and multiple postal drop jobs with single or multiple versions; often requiring the creation of a match field to ensure the correct mail recipient receives the correct personalized printed piece. • At 30 day review already working on 90-day expectations.

• At 90-day review already working on 6-month expectations.

Staff Accountant/Billing/AR Specialist

Pemcor Printing Co - Lancaster, PA

June 2000 to February 2014

Perform job cost duties/post needed costs for accurate recapture and billing to produce accurate and detailed invoices with appropriate sales tax to customer specifications for sales volume up to 1,000,000/month.

• Distribute sales revenue accordingly through invoicing software among various internal divisions while ensuring accuracy of all codes, divisions, and accounts posted to jobs for accounting purposes. • Apply prepayments and payments via credit card, check, or cash on account, enter adjustment and credit memos in system with proper approvals while ensuring accuracy of postage account, accounts receivable, and general ledger.

• Scan daily deposit to the bank and control, post, and reconcile all petty cash transactions. • Process credit cards, submit invoices, and process POD orders using a variety of different computer software programs and interfaces.

• Create, update, and report via spreadsheet daily production figures to management. • Calculate and electronically file Sales tax in PA and NJ.

• Calculate sales commissions with numerous special circumstances on a monthly basis. • Enter, age, select, and disburse checks for accounts payable items within guidelines given, and order checks.

• Calculate and enter monthly payroll and payroll accrual entries.

• Calculate and enter the monthly adjustment for WIP and cost of goods sold.

• Calculate and enter any miscellaneous entries found in reconciling accounts various accounts. • Perform end of month functions to close accounts receivable and payable to the general ledger. • Create, adjust and run monthly financial statements.

• Answer phone, research and respond to inquiries from customers, vendors, management, sales, and production as needed on a daily basis.

Accounts Receivable Clerk/Billing Assistant

Acorn Press/The Standard Group - Lancaster, PA

April 1993 to June 2000

• Verify, input, print, reconcile, and maintain file of all A/R invoices and run final cost sheets for all billed jobs.

• Process plant employees' hours for purposes of job costing and payroll, and submit data to ADP for payroll purposes.

• Run, print, distribute numerous end of months reports for job and accounts receivable monthly close. • Prepare, post, reconcile and file all daily cash receipts transactions and take deposit to the bank. • Post/graph sales profitability and plant productivity via Excel. Reconcile job cost, estimate and sales values to ensure accurate commission values paid.

• Control, post and reconcile all petty cash transactions.

• Compute monthly depreciation, prepare entries and maintain file of over 300 fixed assets. • Gather, consolidate, and post monthly expenses for eleven sales reps.

• Process A/P check run and make post office run in absence of A/P person.

• Assist biller whenever possible to broaden my knowledge of the billing process.

Control Desk Clerk/Tape Librarian

Armstrong World Industries, Inc - Lancaster, PA

1987 to 1993

Liberty & Charlotte Streets

Lancaster, PA 17604 (positions listed are first to last)

Control Desk Clerk/Tape Librarian- floor plant data center - swing shift

• Schedule/update all daily, weekly, and monthly production jobs to run on mainframe and dis- tribute all reports generated from those jobs.

• Submit payroll jobs via DOS and updated all documentation via Lotus.

• Install and set up scheduling package to run production jobs more efficiently. • Manage library of over 15,000 tapes.

Peripheral Operator - corp. data center - swing shift

• Control, print, and distribute all output from mainframe: special forms, fiche, multi-copy, etc for all plants nationwide.

• Print, sign, burst and seal salary/hourly paychecks, A/P, medical, and dental checks. • Head of a managing process improvement team that successfully simplified the tape librarian functions for everyone.

• Cross trained for computer operator functions/duties.

Data Entry Operator - day shift

• Key and verify all input from various departments averaging 19-20M keystrokes per minute with extremely high accuracy, especially on 10-key pad. Rec'd "BIS" bucks for job well done/overtime worked. Requested this "demotion" for day shift hours to enable me to go back to school. Corporate Data Base Assistant - day shift

• Responsible for updating six corporate data bases. Was chosen to fill a temporary opening here and trained only a short time while still working in data entry before going to Acorn Press.

H & R Block 1990 & 1991

Manor Shopping Center (seasonal, part-time)

Lancaster, PA 17603

• Data Entry-Rapid Refund Center

• Input/verify tax returns into computer, verify loan applications, and transmit returns to Mellon Bank. Worked flexible hours around swing shift schedule at Armstrong.

Education

Certified Bookkeeper in Bookkeeping

Lancaster Campus of Harrisburg Area Community College - Lancaster, PA

December 2010

Associate in Accounting Certificate

Lancaster Campus of HACC - Lancaster, PA

May 2008

Skills

• Account Reconciliation

• Balance Sheet Reconciliation

• Financial Report Writing

• Journal Entries

• Accounts Payable

• Bank Reconciliation

• General Ledger Accounting

• QuickBooks

• Payroll

• Payroll Tax

• Petty Cash

• Financial Statement Preparation

• Financial Analysis

• Accounts Receivable

• Office Management

• Supply Chain

• Microsoft Excel

• Accounting

• Microsoft Office

• English

• Microsoft Word

• Data entry

• SAP

• General ledger reconciliation • Customer service

• Bookkeeping

• GAAP

• Purchasing

• Tax Experience

• Profit & Loss

• Accounting software

• Microsoft Power point



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