Yolanda Rodriguez Tel: 909-***-**** Cell: 909-***-****

Email: ad4k8k@r.postjobfree.com

Qualifications

MS Word, Excel, Customer Service, Ten Key by touch, Quicken Accounts Payable/Receivables and payroll. Bilingual with the ability to read and write Spanish. Worked directly with traffic managers, pricing departments, inside and outside sales reps and customer service reps.

Employment

July 1, 2013 - September 13, 2013 - Customer Service - Apple One Agency Responsibilities were answering daily phone calls, accurately keyed in Customer accounts by recording account information and maintained customer records by updating their account information. Quoted cost of pick up and delivery of merchandise to customers. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

January 2012 - January 2013 - Dispatcher - Apple One Agency Dispatched field technicians to multiple customer sites. Navigated through multiple systems to key in received information for providing local dispatch support for over 50 technicians for the East Coast and assisted other dispatchers when they went to breaks or lunch for other areas within the USA, updated customer information using internal tools and making courtesy calls as needed also assured proper information was keyed in for billing May 2008- March 2009 - Dispatch Manager - Phase II Transportation Responsibilities Included assisting the transportation dispatchers to coordinate the movements of trucks and containers, that are entering terminals. Contacted drivers and communicated with them through computers, phones or two-way radios. Assign the drivers to their respective vehicles and make sure that they leave and arrive according to schedule. Was available at all times to answer any questions and/or resolve issues for the drivers and customers. Prepared paperwork and assured all info was provided to assure proper Pick up, delivery and payment. Participated in meetings with outside vendors to assure quality work. March 2006 - April 2008 - Dispatcher - RoadLink USA Responsible of daily dispatch and assigned proper paperwork for drivers to pick up and delivery of the tendered freight. Coordinated 3rd and 1st shift (Intermodal and Harbor freight) to assure timely delivery. Tracked the progress of drivers also check the drivers’ in and out time from pick up and deliveries and transferred these records into a company’s files. Handled any request or complaints made by customers

Dec 2005 - Dec 2008 - Accounts Receivable & Payable/ Customer Service - Bowlers Exchange Responsible for full charge bookkeeping using Quicken and Accounts Payable / Accounts Receivable. Prepared monthly and yearly sales reports and monthly and quarterly tax forms and payments. Kept track of inventory. Work the cash register to receive payments by cash, credit cards and debit cards. Balanced the cash register, greeted customers entering the store. Purchased, Established and identified prices of goods to supplement store inventory. June 2002– Jan 2006 - Dispatcher Manager – Simon Trucking, Inc. Responsible for the daily dispatch of assigned truck drivers for pickup and delivery of tendered freight. Ensured high levels of customer service were maintained and that customer equipment needs were accomplished. Handled troubleshooting issues, coordinated all appointment schedules with assigned driver workforce, and issued work schedules accordingly. Created and maintained interactive spreadsheets using MS Excel and Word. Responsible for keeping a spreadsheet with all equipment rentals and assuring knowledge location averaged about 40-60 rentals at quarter end. Prepared daily weekly and monthly report for president of the company

Sept 1999 – May 2002 - Account Executive – GST Corporation Maintained and established favorable relationships and contacts with current and potential accounts. Conducted sales presentations and established customer operational procedures based on their requirements. Researched various published sources to create prospects to contact for marketing purposes. Developed new prospects and interacted with existing customers to increase sales. 1998–1999 - Inside Sales Support/Customer Service – GST Corporation Processed orders, prepared correspondence, fulfilled customer needs and insured customer satisfaction. Assigned carriers to transport freight. Enhanced the workflow by analyzing and developing a logistics plan that effected distribution. Ensured timely pick- ups and deliveries to maximize business sales. Developed and maintained transportation and distribution procedures to maximize efficiencies. Communicated with customers regarding their shipments and any billing inquiries. Documented customers trouble reports. Established standard operating procedures to ensure needs were achieved.