Web Developer Customer Service
Resume:
LAWERENCE
WILLIAMS
CONTACT INFORMATION
*********************@*****.***
SKILLS
EDUCATION
Certicate : WordPress, Austin Coding
Academy, 10/2019 - 11/2020
Certificate : Full Stack Web Developer,
Austin Coding Academy, 03/2018 -
10/2019
Fellowship Christian Academy, Panama
City, FL - High School Diploma 2004
OBJECTIVE
A detail-oriented and enthusiastic executive with experience in event planning, web development, social media management, public relations, customer service, administration, and global marketing.
EXPERIENCE
SUPPORT TECHNICIAN
Robert Half. Austin, TX Jun 2022 - Present
ADMINISTRATIVE COORDINATOR
Randalls. Austin, TX Feb 2019 - Jun 2022
WEB DEVELOPER
Austin Coding Academy. Austin, TX Feb 2019 - Dec 2020 ADMINISTRATIVE ASSISTANT
Personal Care Counseling Center. Austin, TX Mar 2015 - Jun 2019 FRONT DESK ASSOCIATE
Bluegreen Bayside Resort. Panama City, FL Feb 2009 - Mar 2014 Administrative director, organizational
management
Marketing, customer satisfaction, client
development
Web development, Microsoft Office
Suite
IT technician, network support,
troubleshooting
HTML5, CSS, Javascript, WordPress
Customer interfacing, time
management
Working remotely assisting college students with connecting and setting up devices at various universities across the United States.
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Network troubleshooting, use of web portals, diagnostic tools, and ticketing systems.
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Inbound calls, tech support, troubleshooting various connection issues for wireless and wired internet services.
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Diagnosed and resolved technical hardware and software issues. Scheduled service maintenance for damaged hardware and software.
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Retained records of interview and hiring process. Ordered and assigned uniforms, name badges and office supplies.
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Handled outgoing/incoming mail, Administrative Coordinator e-mail accounts and maintained office files
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Updated Human Resource information/communication boards and legal compliance posters.
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Served as liaison between the Human Resources, Payroll, and Benefits Departments.
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Worked with Store Director and Human Resources representatives in regards to personnel issues. Submitted and processed payroll on a timely basis.
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Reviewed project specications and devised solutions for use of Vandelay website
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Collaborated with product and engineering team members to define and develop new product concepts.
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· Made site responsive and edited front end visualization of web page. Attracted users to websites with professional, user-friendly designs, and clean code for high- performance operation.
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· Responsible for client filing, data entry, and scheduling clients.
· Answered phone calls and directed callers to appropriate parties. Compared data entered to source documentation for accuracy and completeness. Computer billing, client management.
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· Accurately entered high-volume data into designated fields to submit reports. Provided exceptional customer service to guests, ensuring their needs were met promptly.
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Efficiently managed incoming calls, reservations, and guest inquiries with professionalism and courtesy.
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Collaborated effectively with team members to ensure a smooth and welcoming check-in process.
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Contact this candidate