MRUGANK (MACK) SHAH

Lindenwold, NJ *****

ad4k83@r.postjobfree.com

+1-732-***-****

Authorized to work in the US for any employer

Work Experience

General Manager (GM)

EASTERN HOSPITALITY LLC. - Gloucester, NJ

March 2017 to Present

1. MANAGING ENTIRE OPERATIONS OF FRANCHISE HOTEL (WYNDHAM AND CHOICE BRAND HOTELS) ON A DAILY BASIS. PROVIDING GUIDANCE AND TRAINING TO ENTIRE STAFF AND SUPERVISED THE STAFF OF THE HOTEL. INCREASED THE VOLUME OF BUSINESS BY 25-30% OVER THE LAST FOUR AND HALF YEARS.

• RATING OF THE HOTEL WAS HIGH AND OCCUPANCY INCREASED OVER THE YEARS INSPITE OF PANDEMIC SITUATION IN US BY APPLYING THE RIGHT TECHNIC AND GIVING THE BEST POSSIBLE SERVICES TO THE GUEST WHO STAYED AT THE HOTEL AND MADE THEM FEEL HOME AWAY FROM HOME AND KEEPING THEM HAPPY TO GET REPEAT BUSINESS AND WERE ENCOURAGED TO GET GOOD REVIEWS WHICH IN TURN HELPED A LOT TO GET MORE BUSINESS WHICH IS A KEY FACTOR FOR ACHIEVING HIGHER OCCUPANCY AND MAXIMUM REVENUE THROUGHOUT THE YEAR.. Wyndham Hotels and Conference Center Gloucester, NJ March 2017 to Present

I have a GM's certificate which I successfully achieved from Wyndham Worldwide in the year 2006. I went for ELO training in June 2016

(Executive Leadership Orientation) and successfully achieved Certification from "WYNDHAM", Parsippany NJ.

I have experience of working on

a) Wyndham's - Opera Cloud and Synxis. (SABER) system. B) Best Western Image (Visual Matrix),

c) Choice Advantage and

d) America’s Best Value Inn.

Hotel General Manager

Ramada Worldwide - Vineland, NJ

February 2016 to March 2017

Operations Manager Promoted to General Manager

BHP - Bellmawr, NJ

September 2013 to February 2016

Hotel General Manager

Howard Johnson - Newark, DE

September 2012 to August 2013

Hotel General Manager

Howard Johnson - Virginia Beach, VA

September 2006 to August 2012

Operations Manager

Days Inn - Alexandria, VA

February 2001 to August 2006

As A Hotel General Manager I know to Operate the following systems 1. OPERA CLOUD RECENTLY STARTED BY WYNDHAM

2. SYN XIS (SABER) system.

3. Best Western Image Visual Matrix And

4. Choice Advantage (PMS System)

I have Independently Managed and operated Franchise Hotels 1 110 Rooms at Fair fax-VA (suburb of Washington DC) 2 135 Rooms at Norfolk/Virginia Beach-VA

3 145 Rooms at Newark- DE.

4 108 Rooms at BHP-NJ

5 102 Rooms at South Jersey,

(A full service hotel which was given to a management company). At present I am managing Choice And

Wyndham Brand franchise hotel as a Operations Manager/Promoted to General Manager I am a Citizen of US.

I have a valid NJ State driving license with a clean record. I have my own reliable vehicle.

I can start working immediately.

If you need any further information feel free to contact me. I can be reached on my (Cell NO)

732-***-****

Authorized to work in the US for any employer

Education

Associate's degree in Hospitality Management

George Mason University - Fairfax, VA

March 2001 to September 2001

Bachelors degree in Accounting And Business Management. St. Xavier's College - Mumbai, Maharashtra

June 1982 to March 1986

Skills

• Office Management

• Training (10+ years)

• I maximized hotel profitability by utilizing tracking and utilizing best possible average daily room rate (ADR) and revenue per available room (RevPar). I also coordinated with sales, front office, and business teams to ensure budget and goals were met. I provided quality control and inspected rooms and public access areas to ensure positive guest experiences. Improved guest service scores by 40% through implementing new standards and procedures.

• Phone etiquette

• Teaching

• Management

• Hotel Management

• Inventory Management (10+ years)

• Interviewing

• Hotel experience

• Restaurant experience

• Training. (10+ years)

• Bank Reconciliation

• Rates

• Forecasting

• Accounting

• Guest Services

• Quality Assurance

• Guest relations

• Front Office (7 years)

• Operations (10+ years)

• Housekeeping management

• Team Building (10+ years)

• Hospitality management

• Account Reconciliation

• Quality Management

• Accounts Receivable

• Assistant manager experience

• Property management

• Merchandising

• Management

• retail sales (7 years)

• Accounts Payable

• Management

• Business Management And Planning (7 years)

• Accounting software

• Scheduling (10+ years)

• Microsoft Word (10+ years)

• Customer service

• Journal Entries

• Inventory

• Marketing

• QuickBooks

• General Ledger Reconciliation

• Management

• Customer Service

• Hospitality

• Business Management And Plannig. (10+ years)

• Bilingual (7 years)

• Profit & Loss

• Payroll (10+ years)

• Management

• Front Desk (8 years)

• Back Office/HOUSE KEEPING (7 years)

• Drove employee satisfaction and retention by developing talent and promoting from within. (10+ years)

• Mentoring

• Senior Leadership

• Administrative Experience

• Management

• inventory (5 years)

• English

• Leadership

• HTML

• Operations

• Hospitality

• Recruiting

• Guest services

• Payroll

• Hotel experience

• Human resources

• Team management

• Senior leadership

• HR sourcing

• Supervising experience

• Property management

• Operations management

• Leadership

• Customer relationship management

• Interviewing

• Customer service

• Accounting

• Cash handling

• Account reconciliation

• Guest relations

• Balance sheet reconciliation

• Accounts payable

Certifications and Licenses

Driver's License

February 2021 to June 2025

AUTO DRIVER LICENCE ISSUED BY NJMVC

S3142 568**-*****

GM Certification (HOTEL)

December 2007 to Present

GM CERTIFICATE ISSUED BY HOWARD JOHNSON ON BEHALF OF WYNDHAM PARSIPANNY-NJ ELO (EXECUTIVE LEADERSHIP ORIENTATION)_

June 2016 to Present

ELO CERTIFICATION ISSUED BY WYNDHAM PARSIPANNY-NJ. Assessments

General manager (hospitality) — Proficient

May 2023

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Bookkeeping — Proficient

April 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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