MELVA M. SMITH

**** * ************ ****, ***. ***, Las Vegas. NV 89178 (Home) 725-***-****

ad4k7r@r.postjobfree.com

OBJECTIVE:

To become a remote part-time Data Entry, Social Media Moderator, and Customer Service position. Utilizing my experience as a self-starter to provide professional and understanding service to customers. PROFICIENT IN UTILIZING:

CRM Software Google Docs Microsoft Word

Microsoft Excel Microsoft PowerPoint Microsoft Outlook Pure Cloud Phone Tool Salesforce Skype

Slack Social Media Platforms Zoom

Zendesk Shopify Dial Pad

PROFESSIONAL EXPERIENCE:

TTEC 12/17/18 - 4/20/23

Present

Englewood, Colorado

Remote Customer Service Representative 1

Responsible for serving as the primary point of contact for customers by accessing their needs via telephone channels.

Responsible for delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers’ needs; performing account maintenance inquiries; and migrating customers to alternative banking methods.

Delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers’ needs; performing account maintenance inquiries, and migrating customers to alternative banking methods.

Demonstrates the ability to identify customer needs by probing, listening, and closing to deepen relationships to meet the customer’s goal.

Bank of America/Merrill Lynch Home Loan Services 3/19/2007 - 6/23/2014 Pittsburgh, PA

Foreclosure Specialist

Provided assistance to the attorney by preparing a document regarding foreclosure action.

Assess clients’ needs and maintain records of clients.

Prepare documents according to Fannie Mae, Freddie Mac, and Federal Housing Authority. Resolution Specialist

Gathered information and provide advice to clients regarding loans.

Assisted clients in the management of income to create a positive outcome in meeting obligations.

Established payment priorities to reduce overall costs.

Recorded all information.

EDUCATION:

Community College of Allegheny County Associate Degree 1990 Word Processing Specialist

Western Pennsylvania School of Health Technology Certificate Medical Secretary 1984 Centennial High School Diploma 1980

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