Customer Service Sales Associate
Resume:
Ashley L. Eason
Brunswick, Georgia31525
************@*****.***
Qualification Summary
Highly self-motivated, goal-oriented, and professionally committed, Demonstrating, creativity, strong communication skills, with the ability to follow through on projects from inception to completion. Well organized, trustworthy, ethical, and discreet with the willingness to work hard individually and/or as a team player to achieve organizational goals and objectives.
Time Management – Time sensitive
Operation Monitoring
Microsoft Word and Excel
Cub Linux Operating System
Problem Solving & Conflict Resolution
Good oral and written communication abilities
Maintain consistent level of customer service
Excellent grasp of safety guidelines for a variety of jobs
Professional Experience
Management Resources
Hybrid/Remote
Long Beach, California
Handle the billing, collections, denials and appeals for multiple payers
Promptly process all incoming paperwork (such as payer correspondence, Chapter 7
Accounts, Bankruptcy accounts, etc..)
Ensure documentation on client debt accounts are thorough, concise and accurate.
Provide administrative support to improve efficiency.
Serve as an employee absence back up.
Other duties as assigned.
Adecco Staffing
Brunswick, GA 31520
Assignment - Sales Associate / Tory Burch
Nurtured lasting business relationships with customers to grow sales, client base, and customer loyalty.
Promoted customer satisfaction by exhibiting a professional and friendly attitude when responding to client queries, demonstrating the use of products, and resolving complaints.
Identified opportunities for cross-sales and up-selling averaging $450 in additional sales per week
Working with team to ensure monthly goals and quotas.
Following up with customers via email to ensure timely delivery and satisfaction of product
Processing refunds, returns, and/or credits to ensure customer satisfaction.
Worked with Probate Courts to set hearing dates and involved family members and those in the patient’s natural support network for the support of the patient.
Document phone calls, home visits, recommendations, etc…in patient’s case file via Carelogic software.
Department of Human Resources
Brunswick, GA 31520
Process Georgia One OFI (Office of Family Independence) Applications
Ensure the accuracy as well as timely keying of Food Stamp and Medicaid Applications.
Ensure verification of pending Medicaid and Food Stamp Applications are processed within the standard of promptness.
Ensure clients receive proper notifications.
Participate in monthly case accuracy reviews
Compile reports on productivity statistics
Data entry /Business Support
Utilize LEP/SI (Limited Englis Proficient and Sensory Impaired Client Services) to assist with clients having
a language barrier.
Expedient and accurate management of caseloads totaling 1100 to 1300 clients or more.
Researching and Informing clients of various community resources available to them.
Phone and in person eligibility interviews.
Sea Palms Resort
Saint Simons Island, Georgia 31522
Greet guest and assigned rooms according to confirmed reservations
Computed total bills, collected payments and issued final paperwork and instructions
Arranged tours, taxis and restaurant reservations for guest
Communicated with housekeeping and maintenance staff to address guest issues
Managed end-to-end guest experiences, including resolving complaints and coordinating responses to
Individual needs
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs
Exceeded customer satisfaction by finding creative solutions to problems
Balancing cash drawer at end of shift
Significant Accomplishments
Certificate for successful completion of Food Stamp and Medicaid Training.
Presented with the Peach Star Award for managing the unit that completed all past due Medicaid Applications.
Recognized for outstanding performance for units’ completion of Medicaid Applications above 95% weekly.
Education
General Studies
Troy University, Troy, AL (2018)
High School Diploma
Brunswick High, Brunswick, GA (2005)
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