DEIRDRE PARKER

708-***-****

ad4k72@r.postjobfree.com

Professional Summary

Experienced Customer Service professional with 7+ years experience with working in a fast paced, high volume sales environment, focusing on establishing positive relationships with consumers. Skilled in remaining professional in high pressure situations. Related Work History

POS Associate (Seasonal) Kohl’s Department Store - Countryside, Illinois 10/2017 to 12/2017

• Received payment from customers for purchases

• Greets all customers encountered and responds to questions and requests from customers

• Resolved customers’ questions and complaints regarding purchases with integrity and poise

Tele-Fundraiser Ruffalo Noel Levitz - Charleston, Illinois 08/2008 to 08/2015

• Performed a high volume of cold calls to raise funds for various programs and activities

• Built rapport and overcame caller objections in a friendly manner

• Provided basic information to and answered callers’ questions to assist in securing contributions

Additional Work History

Certified Nursing Assistant HCR Manor – Hillside, Illinois 11/2015 to 05/2016

• Assisted residents with daily living functions

• Monitored and recorded residents’ vital signs, daily food and liquid intake

• Provided compassionate customer care to family members of deceased residents In Home Health Care Aide Independent Contractor – Charleston, Illinois 02/2013 to 06/2015

• Assisted an elderly client with routine day-to-day functions

• Assisted the client with communication support

• Performed light housekeeping duties light housekeeping duties Education

Certificate: Certified Nursing Assistant Program (2015) – Lake Land College, Mattoon, IL.

Degree: A.A.S., Paralegal Studies (2001) – Robert Morris University, Orland Park, IL.