JEFFREY CUELLO

*** ************ **. *** * River Edge NJ 07661

201-***-**** ad4k6o@r.postjobfree.com

SUMMARY

Exemplary HR Business Partner, offering a dynamic administrative background. Maintains strong analytical and problem-solving abilities with high attention to detail. Collaborative in driving decisions and astute team-player. SKILLS

• Fluent in Spanish - Native

• Microsoft Office Suite - Word, Excel, and

PowerPoint (LinkedIn course 2020)

• Salesforce

• Data Management (QuickSight, Tableau)

• Customer Service

EDUCATION AND TRAINING

• Bachelor of Arts: Business

Fairleigh Dickinson University

Teaneck, NJ (5/2021)

• Associate of Arts: General

Pillar College

Newark, NJ (05/2019)

EXPERIENCE

TRINITY SOLAR (05/2023- 11/2023)

Field Marketing Representative

• Generate qualified leads of homeowners interested in residential solar energy systems

• •Schedule prospective customers for a free information session

• •Serve as a consultant and provide useful product knowledge to qualifying homeowners

• •Acquire, retain, and constantly develop industry knowledge INFINITI (02/2023-5/2023)

Salesperson

• Sales Representatives spend time with customers to determine their needs and discuss vehicle options

• Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology

• Sales Representatives test drive vehicles to demonstrate industry leading features

• Complete quotes and explain financing/leasing options for New and Used vehicles

• Follow up with prospective customers and return email / voicemail

• Support on-line customers by setting appointments

• Follow up with existing customers to confirm their satisfaction and generate leads AMAZON (06/2022-2/2023)

HR Associate Partner

• Coordinating and managing multiple variances of employee relations cases, escalating to HRBP/ER team while ensuring confidentiality through processes and compliance with Amazon policy to all associates/leadership teams, ensuring confidentiality and trust in People team

• Assist in internal performance management coaching, positive recognition, written warnings on-site transfers process, establishing organization and promotions, partnership with workforce staffing team to ensure Day1 deliverables and onboarding, creating and conducting new hire orientation, tracking attrition and retention appeals, adaptable feedback for all associates for behavior, encourage positive engagement progress

• Expertise in utilizing HRIS systems for data entry/modification, People Portal for employee change requests, managerial reports and processing terminations, Kronos My Time for time card edits, daily attendance/hours tracking reporting and audits, Trouble Tickets for issues site wide and connecting with other teams such as payroll, employee relations, IT, etc. regarding associate issues and specialized cases

• Daily standard work such as customer service attending meetings with operations teams, HRBP site leader, closing cases/tickets, ensuring payroll accuracy through pay audits and proactive measures, deep diving into specific associate

• Respond accurately and professionally to questions and concerns from associates through multiple channels (in- person, email, phone, etc.) in a timely manner

• Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues

• Enter and review associate data within HRIS and payroll systems timely and accurately

• Provide subject matter expertise to associates and leadership on people practices, systems, and resources

• Compile, assess and use data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.

• Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self- service tools

• Handle employee relations issues

• Draft and distribute communications to associates and leaders

• Plan, coordinate and implement associate activities that create an inclusive environment

• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

• Ability to maintain confidentiality related to sensitive information AMAZON (06/2020-6/2022)

Staffing Administrator

• Responsible for the execution of hiring events based on labor projections in order to meet the labor order demands and fills on-time for all business lines i.e. AMZL, Sort Center, Prime Now, GSF, and WFM.

• Ensure background screening and drug test process are completed in order to achieve labor orders.

• Executing New Hire Orientation NHO (proctored) or (virtual) from sending out broadcast communication to running audits to preparing Day 1 check-in to proctoring vNHO.

• Responsible for training additional Engagement Coordinators/Seasonal Coordinators on best practices and ensure standard work is followed for all business lines.

• Responsible for following Standard Operating Procedure (SOP) to support Engagement and Optimization teams.

• Coordinate all post-offer/pre-employment testing (background check and drug screen) with candidates and outside testing facilities. Ensure compliance of all pre-employment testing with applicable company policies, state and federal laws.

• Support offsite events such as job fairs, community projects and offsite meetings.

• Maintain confidentiality on employee data.

• Responsible for running audits and acting towards resolving any discrepancies within the EWR node.

• Coordinate daily roles and responsibilities for EWR node to include white glove experience, ACCS ticket, etc.

• Assisted in launching 10 building through the Global COVID-19 pandemic and hiring over 13,000 candidates through the year of 2020.

ADECCO USA STAFFING, PARAMUS, NJ (03/2020-06/2020) Staffing Coordinator (Seasonal)

• Effectively execute New Hire Event activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator.

• Consult with applicants on the best match for their desired position and available opportunities within the region.

• Responsible for completing all I-9s and having 100% compliance for work authorization documentation.

• Contacts candidates to make sure all necessary procedures are completed. WENDY’S, RUTHERFORD, NJ (10/2019-03/2020)

Shift Supervisor

• Surpassed sales goals and increased key tag sales by 350%.

• Operated cash register and processed over $10,000 in cash, credit and debit card payments a day.

• Balanced the register at end of shift to ensure 100% compliance with company procedures and 0 defects.

• Received 10 Wendy’s customer satisfaction surveys a week with 100% satisfaction.

• Oversaw the breakfast program at high volume casual dining restaurant consisting of 50 customers in a 4 hour timespan.

• Supervised and trained 3 employees

• Maintained safety and sanitation standards consistent with company policies.

• Provide leadership and motivation to the team, while demonstrating a Can Do attitude resulting in an increase of moral.

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