Robin Shariff, PMP, PMI-ACP

Pickering, ON, L*V *Z3 ad4k6l@r.postjobfree.com 416-***-****

PROJECT PROFESSIONAL

I have over twenty years of IT project and program management and leadership experience designing, developing, implementing enterprise business systems, networks and services for Cloud Computing, servers, communication, Cyber security and data analytics. Comprehensive experience and knowledge coaching and mentoring teams in Agile and Waterfall project management best practices. Successfully delivering large and midsize transformational and strategic multi-million-dollar client projects in the corporate and public sectors.

WORK EXPERIENCE

Sr. Project Manager, TELUS Health (January 2019 – January 2024)

Senior Project Manager and lead within the PMO of the TELUS Health Benefits Management, Pharmacy and Drug Adjudication business and DevOps groups, building and delivering new products, services, infrastructure and applications features and functionality.

Lead and facilitate solutions and technical design, business requirements, applications design & development and systems API integration, QA/UAT, change management and control and production release deployment.

Lead the DBAs and data analyst teams for the ETL and data conversions in collaboration with the BI analytics vendor IQVIA.

Liaise, coordinate and collaborate with TELUS Executive, Product, business, client services and clients which include - Federal (PSHCP) and Provincial Governments (OHIP/RAMQ etc.), Health Insurance corporations, workers compensation unionized environments - WSIB/WorkSafeBC, hospitals and pharmacies.

Collaborate and coordinate with business and technical teams for the implementation and deployment of business system applications, APIs and Cyber Security network infrastructure across - HPE NonStop, Oracle DBs, Red Hat OpenShift Container Platform (OCP), Amazon Web Services (AWS), Google Cloud Platform (GCP) public cloud and TELUS on prem private clouds.

Negotiate for resources with key stakeholders and lead and manage project team sizes of 40-50 individuals across Canada, offshore TELUS International in the Philippines, India and Central America within a hybrid remote and onsite work environment.

Lead project teams in the business and technology risks assessment, identifying, qualify, quantify and plan risks monitoring, mitigation and contingency – vendor, scope creep and control, resourcing and privacy/security remediation.

Use of JIRA, Kanban, Confluence, Slack, Google Suite, SharePoint and Remedy ITSM for team collaboration, managing and tracking product features and functionality and adherence to best practice project management methodologies.

Coordinate with senior management and procurement teams for the software and infrastructure licensing requirements of Oracle, Microsoft, RedHat, and AWS products.

Lead, collaborate and facilitate teams developing Business Requirements, Architecture Designs, HLSE, User Stories, SRS with strict adherence to PHIPA - Private Health Information Protection Act, PIA - Privacy Impact Assessment and SIA - Security Impact Assessment processes and protocols. All systems and processes are audited by KPMG.

Collaborate with project teams and stakeholders developing project plans including scope and change management control and prioritization, developing and managing schedules, budgets, risks planning and mitigation and issue tracking and resolution.

Lead Agile scrums and sprint planning and Agile related cadences for new and existing application feature development and implementation.

Work with architecture and technical and systems leads to build and scale and deploy server, storage and network enterprise infrastructure.

Create, update and present program and project status dashboards, control reports and project KPIs to project sponsors and steering committee executives.

Program/Sr. Project Manager, Great Canadian Gaming Corp. (OLG) (August 2017 – October 2018)

Program/Lead Project Manager under the PMO purview for the IT and business systems transition and implementation of 7 OLG Casinos to the GC corporate and Gaming Management Systems platform.

Project lead for the requirements, procurement and implementation of the corporate Datacenter and disaster recovery, data encryption, security tightening and penetration testing, Bell Canada network services, F5 firewall/access policy/load balancer, Cisco routers and switches. Added projects include the implementation of new VMware/Microsoft SQL, file and print server provisioning, workstation rollout and POS.

Project Lead for all the Telecom VOIP and Audio-Visual planning, vendor integrator procurement, network architecture design, implementation and integration of the hardware and software systems including backend racking and stacking and frontend monitors and signage and desktop systems. Systems implemented across all casinos floors, offices and conference board rooms tested to ensure optimal space acoustics sound experience, lighting and desired network signal quality and functionality.

Collaborate with OLG and GCGC business and IT and lead the teams of BAs, Architects, developers, QA and UAT and PROD implementation.

Lead for the infrastructure provisioning/build, and applications development, configuration, testing and implementation of the Great Canadian JDE HRIS, Payroll, Benefits platform and Cognos BI Analytics, DW ETL processing of Finance, Operations and Marketing reporting data.

Coordinate the QA, UAT configuration and testing and validation of the JDE GC GTA Casino business instances and deployment to Production.

Project lead for the OLG mandated Facial Recognition & Self Exclusion hardware and software implementation and testing in collaboration with OLG and OmniView iTrak systems. Also included the IdentIpass/Prowatch security systems migration and implementation and employee provisioning and coordination, mobilization and scheduling of internal and external vendor resources.

Lead and coordinated with the project team for the development and delivery of the OLG and government mandated Privacy Impact Assessments (PIA’s) artifacts and Anti Money Laundering (AML) integration of information technologies, information systems, proposals and initiatives. This involved the collection, use and disclosure of patron information data in compliance with FIPPA and FINTRAC regulations.

Provided input for business cases, executive steering committee briefings and communicate and escalate needs and goals to OLG and GCGC stakeholders and executive sponsors.

Lead the planning of the new Active Directory domain implementation and collaborated with OLG and GC IT and business for the user and SharePoint data migration, security and permissions provisioning.

Provide direction and lead project team and manage external vendors to streamline the implementation of IT systems to support GCGC strategic acquisitions and transition initiatives.

Oversee contracts, vendors, and consultants to support GCGC business strategy and monitor the budget and schedule transition deliverables. Including input from business and IT project teams for RFP and RFQs for the procurement goods and services.

Conduct audits for the purpose of compliance with OLG transition agreements and ensure vendors and resources are following communication and transition protocols including COSA (Casino Operations Services Agreement), TAPA (Transition and Asset Purchase Agreement) initiatives and ensure continuous compliance with all regulatory requirements of OLG, AGCO and Ontario Government Policies.

Coach and mentor PMs and project resource on best practices in project management, with respect to project communication, daily scrums, status updates, business processes and continuous improvement initiatives.

Applications and infrastructure Systems, Sr. Project Manager, Morneau Shepell Inc. (July 2015 – March 2017)

Project Manager under the purview of the EPMO for onboarding, planning and executing of corporate client consulting and outsourcing projects within an Agile SDLC framework.

Project lead for on premises and SAAS enterprise infrastructure, application development and service portal deployment of client facing projects - HOOPP, Health Care of Ontario Pension Plan. ACA - Affordable Care Act (Obama Care) for producing 1094/1095a/b electronic and printed tax forms and reports for various corporate clients in compliance of IRS regulations.

Key program deliverables include core integrated products and services for Finance/billing, Healthcare, Pension, Defined Benefits and Retirement applications and Harmony UI service portals for Administrators, Employers, Employees, document sharing and Java API design, development and deployment.

Infrastructure systems application and platforms delivered - Microsoft SQL, Dynamics CRM and GP, SharePoint CMS and Kofax digitizing/imaging systems, TELUS CTI and RRD printing solution integration

Collaborate with business PMs and ensure requirements are clearly defined and aligned with client expectations.

Lead and coordinate web portal security system rules, security tightening and SSO implementation.

Plan resourcing support and coordinate scheduling with internal resource managers and client PMs and stakeholders of core and iterative deployment testing and releases in the Dev, QA, UAT and PROD environments. Collaborate with internal business stakeholders with regards to Go/No Go deployment decisions.

Coordinate plan and execute ETL data conversion, data mapping development and data validation integration testing.

Coordinate application and product QA validation and regression testing, module, integration, system and acceptance signoff with business and QA team, product owner and key internal and external stakeholders.

Continuous and ongoing risk identification, assessment and prioritization of shared resources and scheduled deliverables for other client projects.

Assess, plan and execute server environment and DB infrastructure setup and provisioning with key resource team leads and stakeholders.

Facilitate daily scrum with project team along with Kanban visualization - requirements backlog prioritization, critical path in process workflow, dependencies, time boxed deliverables schedule and resource work package and task ownership

Application Project Manager, Greenwich Associates - (November 2013 – March 2015)

Project Manager within the enterprise PMO for intake and client onboarding of corporate strategic projects.

Lead and manage project resources and work package deliverables for corporate client - TD Bank’s, Advance Customer Experience (ACE) cloud insight data product development and business intelligence marketing advisory services program.

Oversee the internal and external Application Development teamwork packages and partner with offshore software development vendor (Cybage) in Mumbai India for ongoing AppDev deliverables using best practices Scrum and Kanban Agile framework.

Review and update of BRD and verify and confirm project scope delivery is aligned with client requirements and expectations and obtain client signoff for deliverables.

Lead and facilitate planning, technical and product demo meetings with key internal and external project stakeholders including project sponsor, client, engagement managers, SMEs, developers and project managers to define scope, schedule, resource and cost estimates and align expectations with client and business.

Conduct overall security assessment of ACE product with IT team and TD security stakeholders, defining and implementing user access matrix and deployed PingFederate SSO solution.

Implement the change management intake process forming a change control board to measure and baseline change impact to cost, scope, schedule, resources and conduct overall risk assessment and reprioritizing deliverables with client when necessary.

Develop and update project artifacts including Charter, BRD, SOW, risk register, IAD logs, RFP, communication plan and technical requirements documentation and secure in SharePoint for project team document collaboration.

Prepare reports and decks for steering committee meetings with executives on status of projects/product portfolios, including baseline, cost and risks.

Create strategies and plans for risk identification, mitigation and contingency and risk register and IAD log documentation.

Provide consultation expertise to senior executives on current project methodology trends and IT operations.

IT Systems, Project Manager, ASC Signal Corporation – (Dec 2008 - Oct 2013)

ASC Signal Corporation provides radar and satellite communication products and program management services to governments, defense, aerospace, telecom providers and broadcast companies around the world.

Program lead for the technical and business systems requirements analysis and implementation for all IT application and infrastructure of the CommScope Satellite Communication business unit divestiture to a private equity held company – ASC Signal Corporation. $1.2 million program.

Project lead for the Active Directory domain migration and cutover of network, servers and workstation platform from CommScope to ASC Signal Corp for three North American and one European branch office and service sites.

Technical Lead for the core corporate enterprise datacenter infrastructure design, testing, migration and virtualization/optimization of the co-location hosting and management of key server farm, network appliances and storage systems for strategic operation, scalability and business continuity.

Procure and contract negotiated the services of SAP services delivery provider, Emergys Corporation and lead the cross functional team of fourteen on site and virtual team resources, planning, executing and controlling the implementation of the corporate SAP R/3 ERP system.

Lead and facilitate all SAP systems, FIT/GAP analysis planning sessions and aligning business requirement to corporate needs.

Lead and facilitate both onshore and offshore joint application development (JAD) project teams of J2EE API and ABAP development for the continuing SAP ERP business strategy process improvements, enhancements and business intelligence reporting deliverables.

Utilize industry standard methodologies and Computer Aided Software Engineering (CASE) tools, develop specifications and document conceptual requirements and scope.

Prepare project metrics, including gathering, facilitating and reporting financial forecast, schedule and scope trend analysis to sponsor and stakeholders.

Steering committee experience collaborating with various business groups such as finance, engineering research and development, procurement, supply chain, sales, business executives, government and private contractors throughout the service provisioning of telecom, satellite and defense equipment PMLC process.

Proficient with MS Project and Atlassian JIRA project management collaboration and workflow software tools and techniques.

Introduced new corporate PM Lean Agile tools and techniques as part of companywide Six Sigma implementation initiative and improved project deliverables for business value, quality and resource constraints.

Lead and oversee all project work activities implementing the ADP and PAYCHEX payroll time and attendance biometric time clocks and host HRIS systems.

Project Manager, CommScope (Andrew Corporation), Canada, (Mar 2000 – Dec 2008)

Project lead for the implementation of SAP ERP rollout in the Andrew Canadian operations, with a total project budget of 10 million dollars and a global user workforce of over 6000 employees.

Work under the purview of the corporate PMO and conducted due diligence analysis of all IT systems environment, standards and processes of Andrew Corporate acquisitions.

Systems lead for the migration, deployment and integration of branch office data center, network, production servers and workstation infrastructure for multiple new corporate acquisitions across North America, migrating and deploying over 5,000 servers and workstations.

Conduct systems analysis to identify and document risks and present findings to senior management stakeholders and make recommendations for new infrastructure network, hardware and software platform upgrade requirements.

Coordinate and schedule work activity and dependencies with network service providers for the provisioning, installation and optimization of services and router/switching hardware.

Utilized corporate standardized processes and procedures and coordinated new user access authorization request to newly integrated business platform system.

Experience working with SOX, ITAR and CGD government regulatory security, financial and ISO quality compliance and controls.

Prepare project metrics, including gathering, facilitating and reporting EV status and forecast for cost, schedule, scope and quality analysis to sponsor and key stakeholders.

Consult and collaborate with various corporate telecom and satellite communication, wired and wireless business unit groups, analyzing business needs and translating requirements to working IT solutions.

Vendor Manager for the procurement of computer, network and telecom hardware, software and service-related contracts and licenses agreements with Microsoft, AT&T, Verizon, Bell Canada, Rogers, Dell, HP, Avaya, SAP, Ansoft (HFSS, ANSYS), Symantec, Vertex, SolidWorks, Pitney Bowes and CDW.

Technical Consultant, Team Leader (contract), Molson Breweries, Toronto – (Sept 1999 - Feb 2000)

Technical Consultant, Team Leader (contract), Bank of Montreal, Toronto - (Jan 1999 - Sept 1999)

Hardware/Software Implementation Analyst (contract), Imperial Oil Limited, (ESSO) Toronto – (Feb 1998 - Dec 1998)

EDUCATION and CERTIFICATIONS

PMP and PMI-ACP - Project Management Institute (PMI)

ITIL – Certificate

Network Specialist (Diploma) - CDI College of Business and Technology

Business Administration (Degree) - University of Guyana

Contact this candidate