PAMELA BEST

Durham, NC *****

ad4k4x@r.postjobfree.com

919-***-****

Human Resource with extensive experience delivering innovative solutions. Expertise in

employee relations, hiring, scheduling, training, payroll and maintains working knowledge of

applicable state, federal and local laws. Maintains integrity of all employment transactions. I am driven to improve morale, decrease turnover and improve productivity.

Work Experience

Office Manager at Bass Pro Shops

April 2017-February 2024

Administered payroll through Workday for 120 employees with 96% accuracy.

Processed and coded invoices, reconciled multiple purchasing card accounts, and maintained expense tracking though Coupa and Commerce expense management software.

Decreased office supply expenditures by 63%.

Maintained and increased efficiency of office equipment by 50%.

Managed incoming client calls to appropriate departments and personally addressed customer concerns.

Organized monthly events for employees and CLUB members.

Human Resource Lead at Kmart

March 2002-January 2019

Led onboarding processes, including, but not limited to

oPosting and updating 16 job descriptions

oConducting interviews

oIdentifying and implementing improvements to decrease time-to-hire by 15%

Managed and processed payroll for 80+ employees through Peoplesoft and Workday

Maintained 80+ associate files in compliance with company policies

Ordered and distributed supplies to 12 departments

Cash Office/Soft Lines Lead at Kmart

April 1998-March 2002

Supervised a team of 10 associates in processing freight, merchandising departments, price changes, and inventory preparations while maintaining department planograms.

Processed 15 account payables and 10 account receivables

Counted 16 tills and input dollar amount into accounting system to balance each till

Completed $8,000+ bank deposits per day and ordered change for registers weekly

Organized and preserved management office spaces and equipment such as price scanners, computers, and printers to increase operation by 50%

Greeted visitors and clients within 12 seconds of entry, maintaining a friendly and open demeanor

Skills

Management and Supervisory Roles

Customer/Employee Relations

Hiring and retention

Regulatory compliance

Training and development of new hires

Staffing and Recruiting

Exceptional interpersonal skills

Payroll Expertise (Workday and Peoplesoft)

Multitasking

Interviewing Expertise

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