Twana Covington

Astoria, NY

ad4k4k@r.postjobfree.com

+1-646-***-****

Objective: To obtain a position where I can develop and excel while giving my best to an employer. Work Experience

Information Services Clerk

New York City Housing Authority - Long Island City, NY January 2022 to January 2024

Answering a high volume of calls from residents

Creating maintenance tickets for residents

Dispatching emergency tickets to our emergency services department Entering resident complaints into the system

Communications Technician

New York State Police - Farmingdale, NY

December 2019 to March 2020

Answered heavy volume of calls

Obtained information from callers to initiate emergency assistance Served as a radio dispatcher for police resources

Administrative Assistant/Customer Service

Four B’s Welding & Boiler Repair Inc. - Brooklyn, NY May 2017 to December 2019

Answering incoming calls/scheduling boiler appointments Billing (Accts Receivables) Paying bills cutting checks (Accts Payables) Filing paperwork with DOB for boiler installations Processed payroll for all employees

Cash Applications Clerk

World Courier - New Hyde Park, NY

May 2015 to April 2017

Daily application of payments

(checks, wires, credit cards)

Daily scanning and posting of live checks.

Extraction of Daily Lockbox, ACH wire bank files

Working with sales and customers to resolve deductions taken on invoices. Accounts Receivables Bookkeeper

Paper Enterprises - Bronx, NY

November 2006 to April 2015

Entered all payments (cash, wire transfers, credit cards, checks) Writing credits/ reconciled billing discrepancies /billing/Reconciliations Checked all drivers in (counted cash/prepared daily balancing sheet) Education

Certificate Program in Business & Accounting

SCS Business School - Brooklyn, NY

January 2000 to January 2002

Skills

• Skills: Microsoft Office, Quickbooks, AS400, Medical Manager and SAP

• Microsoft Word

• Accounting software

• Revenue cycle management

• Typing

• Organizational skills

• Phone etiquette

• Accounts payable

• QuickBooks

• Medical records

Certifications and Licenses

Driver's License

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