A. M. Kellem

Objective

To obtain a position within a company that will allow my educational background to merge with my experience, fully utilizing my skills and fostering professional development.

Education

Florida State University

Bachelor of Science

2007

Industrial Engineering

Florida State University

Bachelor of Science

2007

Social Science - Economics

Florida Institute of Technology

Master of Science

2011

MIS/Engineering Management

Florida Institute of Technology

Master of Business Administration

2014

Finance

Northcentral University

Doctor of Philosophy

2024

Engineering – Business Management

Work History

Senior Program Manager of Analytics Dec 2022 – Dec 2023

University of Maryland – CATTLab Remote

●Senior manager of analytics portfolio, including global (encompassing 68 countries for data ingestion) trip and signal analytics

●Oversaw technical aspects of new contracts and responsible for client maintenance

●Brokered partnerships with external data providers and directed implementation and expansion into application base for government clientele

Senior Program Manager May 2022 – Dec 2022

HTC Global Services Remote

●Responsible for portfolio of fixed costs projects, directing the client vision into business planning

●Gathered data metrics specific to each project to assess progression of project milestones and presented to client management

● Oversaw development / QA readiness by conducting milestone and business requirement checkpoints to ensure adherence to business need and alignment with scope

●Director and point of contact for client relationship

●Business allocation, including budgeting, personnel, release management scheduling

●Scope definition for entire portfolio of projects

Senior Program Manager/Lead Analyst Dec 2021 – May 2022

SSi/KPMG (Contract) Remote

●Responsible for portfolio of projects (6) under Audit Tech Org (ATO); including client-facing management of vendors and internal department directors (areas of finance, accounting, analysis, and technology)

●Point of contact for deliverable accountability, leading team of leads, business analysis, UI/UX oversight and design, and project management

●Reporting for portfolio health, risk mitigation, and deliverables

●Recommendations provided to C-level management to determine feasibility

●Facilitated and oversaw technical launch readiness execution plan

●Product and project launch and release management

●Technical and business advisor for functional ERP implementation/configuration (proprietary in-house), data analysis, and impact assessment

●JIRA, Confluence, Tableau, SQL, Power BI, Azure DevOps (ADO)

Senior Analyst and Program Manager Jun 2021 – Dec 2021

CIBER/BassPro (Contract) Remote

●Senior lead analyst for four (4) initiatives across the organization

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●Responsible for leading both the analysis and development teams

●Elicited, facilitated requirements discussions, UI/UX design, and gathering to transform process and customer-facing sites

●Recommended development solutions and was responsible for analyzing business request impact on current systems

●Product and project launch and release management

●Technical lead and sole point of contact on business deliverables

●Salesforce, OMS, JIRA, SQL (Oracle), Datalake, IIB, SYS1, ERP analytics (proprietary), Azure DevOps (ADO)

Program Manager Sep 2020 – Nov 2020

BigR/Amwell (Contract) Remote

●Lead for three cross-functional teams, eliciting requirements with C-level executives and driving scaled Agile process to serve the Healthcare/E-commerce domain

●Compiled document repository; managed Kanban boards and prioritization for team

●Scheduled and facilitated team needs with client and internal stakeholders

●Translated business needs into technical deliverables

●Product and project launch and release management

●Primary point of contact for development and executives

●Salesforce, Recurly, JIRA, SQL, Confluence, PeopleSoft, Azure DevOps (ADO), ERP, Power BI, UI/UX design

Lead Business Analyst and Project Manager Mar 2020 – Aug 2020

Nov 2020 - Mar 2021

GCR/PCC (Civix) (Contract) Remote

●Scrum Master for Agile SDLC and Waterfall and LEAN process across two teams and a portfolio of five projects, including data and financial analysis, requirements/use cases

●Sole liaison between management, development and client (JIRA, Azure DevOps (ADO), Confluence, Monday.com, MS Project, PeopleSoft (oversaw implementation))

●Lead consultant, project manager on data and business analysis, UI/UX design for client optimization using DevOps (Jenkins/Docker) workflow and deployment automation management, data governance, process and feasibility (ERP and Tableau)

●Conducted feasibility studies, GAP analysis, requirements analysis and cost management to determine health of projects and current budget standing and forecasting

●Single point of contact for determining usability, availability, and data integrity for the proposed expansions for the system and sustainment and reinforcement of current security for all web technologies initiated.

●Drafted SOW, BRD, RTM, FSD, FRD and cost analysis for the projects within the portfolio

Senior Business Analyst/Project Manager Jan 2019 – Mar 2020

Siemens Power & Energy (Contract) Orlando, FL

●Lead oversight for product and project launch, data integration/migration and release management

●Interfaced directly with C-level executives and key stakeholders for business goal planning, requirements gathering, technical writing, and decision making

●Agile coach and scrum master for development, QA and management teams, and deployment and inventory management (SAFe)

●Oversaw estimation and quotes from data analysis (CPQ)

●Lead consultant in data analysis for IT for optimization, data governance, business intelligence (BI), GAP analysis and harmonization of business processes, utilizing Agile methodology

●Top platforms and applications: Gitlab, SAP ERP (including forecasting and budgeting), ORACLE, Tableau, SaaS, SQL, JIRA, Confluence, Power BI, Azure DevOps (ADO)

●Managed automated deployment tracking and reporting

●Performed business process analysis and project estimation to support business organization through LEAN solutions and reported KPI metrics for C-level management

●Solution architect for the planning, UI/UX design, budgeting and business processes across several divisions, projects into singular goal cohesion

●Lead advisor, analyst, SCRUM Master, single-point-of-contact and release cadence lead of GIMA, GIR, Parts Pedigree, Artificial Intelligence (AI), mobile/web technologies (iOS, Android) and RAWDB portfolio

●Directed development team across IT, engineering, and business from implementation solutions to testing, process improvement, mitigating risks for artificial intelligence applications (AI), machine learning, systems development (new and COTS), and maintenance

●Drafted SLA, SOW, RFD, BFD, FRDs across projects and divisions

●Analyzed and evaluated operational needs, resource requirements and prepared financial forecasting goals and demand forecasting for infrastructure solutions (SQL, ORACLE, AWS, Amazon K8s)

Senior Business Analyst/Technical Advisor 2017 – October 2018

FavorTech Consulting, LLC [Contract] Melbourne, FL

●Point person, scrum master for VIP Lifecycle (Agile and Waterfall) and system deployment coordination with the Department of Veterans’ Affairs for the CP&E program

●Defined, reviewed, and prioritized all existing application requirements for maintenance and proposed and prioritize implementation efforts

●Solutions architect for the migration, installation, and deployment of new GUI interface for VA repository

●Led use case and task flow analysis for cross functional teams, including lead for QA and development

●Elicited, gathered and wrote all business analysis, functional, and technical requirements for the CP&E system for the Department of Veterans’ Affairs, which handles claims adjudication (X12 EDI), eligibility determination, etcetera for veterans and beneficiaries, all within compliance regulations for HIPAA and NIST

●Lead manager for cross functional team efforts for a set of domestic and internationally based team members

●Oversaw all analysis and documentation for existing failures in live production and provided technical solutions within adherence to federal policy and system constraints

●Assessed the overall need of manpower and associated skills relative to the workload and gauged gap analysis to recommend solutions across budget constraints

●Conducted financial and data analysis to determine feasibility for given contract budget for every stage of project initiative (Tableau, Hadoop, Power BI, SaaS, SQL)

●Responsible for knowledge base continuity and accuracy with new discovery and documented all new implementation details from conception to maintenance phase (JIRA, Confluence. Azure DevOps (ADO))

●Product and project launch and release management

●Conducted all technical reviews on maintenance standards, new functionality and sustainability efforts for current systems and machine learning initiatives; business intelligence (Power BI)

●Single point of contact for determining usability, availability and data integrity for the proposed expansions for the system and sustainment and reinforcement of current security (VistA MUMPS, Unix)

●Oversaw ATO Process, including POM RACI matrices (RiskVision) for operational compliance

●Full sprint planning, backlog grooming and scope assessment for each sprint across four team, internal and consulted (IBM Rational)

Senior Business Lead Analyst March 2017 – July 2017

Disney Parks and Resorts [Contract] Remote

●Supports pre-project business problem elicitation, feasibility and business case definition.

●Worked with various affected departments and stakeholders to determine the business issue(s), infrastructure feasibility, that need to be solved through either existing functionality or new ventures

●Gathered requirements (functional and non-functional) and developed business cases and data analysis (Tableau, SAP) for tactical business objectives and conducted business, technical and financial feasibility assessments for E-commerce/order processing platform (internal, proprietary)

●Works with the business to capture and document requirements (functional and non-functional), using techniques such as workshop facilitation, document analysis, sites visits, use cases, scenario modeling, and task/workflow analysis

●Managed the scope and traceability of requirements throughout the project lifecycle, ensuring that they are understood by the project team and met by the delivered solution and performed process modeling

●Worked with the Business Architects, ensuring business processes are aligned with the business and IT architecture, reviewing and sign off on solution designs, ensuring business requirements are verified, validated and delivered

●Coordinated with the QA team to provide business input into test strategy, test plans, test conditions and UAT plans

●Provides subject matter expertise on the business unit and associated processes and systems to all relevant team members

●Assisted management team in identifying and managing risks, issues and dependencies through Agile methodologies (AEM, JIRA, Confluence)

Senior Cross Functional Program Manager Aug 2016 – Feb 2017

DMX Dealer Market Exchange [Contract] Remote

●Working directly with the CTO, Product Architect and UX Lead, spearheaded the process design, ensuring business requirements and objectives, data governance, technical implementation and functional soundness aligned in cloud-based environment as Agile business lead (SAS, Tableau, Power BI, Hadoop)

●Responsible for the full functional analysis (FRD), business requirements (BRD), user system/process flows and project management of proprietary products (e-commerce exchange) and ultimate release management, from gathering requirements, process design documentation/technical writing/wireframes/flowcharts, process mapping, business intelligence (BI) and the UI/UX front end for web technologies including, mobile iOS platform and artificial intelligence (AI) (SAP)

●Edge case discovery, data analysis and made recommendations on other affected implementation processes and distributed systems

●Interpreted executive goals and reviewed all design deliverables for consistency and accuracy, user research to write detailed analytical specifications, user stories, traceability matrices, technical writing and annotations for development and UI/UX teams (InVision, LucidChart, Sketch)

●Led QA efforts to develop testing strategy, identify test/use cases, DevOps automation (Jenkins) and participated in UAT (user acceptance testing)

●Lead cross functional team efforts for a set of internationally based team members

●Created training materials for “train-the-trainer”, user manuals, curriculum, and end-user training sessions

●Product and project launch and release management

●Assisted in planning development tasks and provided development support

●Assessed the overall need of manpower and associated skills relative to the workload and gauged gap analysis to recommend solutions across budget constraints (Payroll domain ERP)

●Utilized LEAN and Agile methodologies via project management (MS Project, GitHub)

Technical Business Analyst/Developer Jul 2014 – Aug 2016

Abila [Contract] Maitland, FL

●Implemented new solutions for the proprietary products offered in order to improve upon existing software offerings as a member of R&D Enterprise development team

●Reviewed, analyzed and interpreted acceptance criteria and specifications from client-side to development side to satisfy business needs as it related to front end user requirements and overall process improvement and data governance; created functional specification design documents and technical documentation; created user stories; ETL/big data integration

●Adhered to Agile/Kanban Software Development Life Cycle methodology best practices, across teams of developers, quality assurance and management, to meet baseline deliverables for clientele;

●ERP business intelligence and payroll (Power BI) tools (PeopleSoft) implementation and administration after merger and acquisition; traceability matrix drafter

●Responsible for data reporting and analysis for system fluidity and reference (SSRS, SAP)

●Ensured .NET code and framework stability and refactored for existing code integrity issues related to new features and maintenance (Visual Studio, C#) by conducting hands on issue fixes and code reviews

●Managed big data repository handling and distributed systems into aggregated data visualization

●Product and project launch and release management on M&A applications

●Interim development team leadership and project and release management where needed across multiple cities in the United States and internationally

●Agile change agent with a focus on linkage and cadence alignment from the board room to the engineering teams, assessing budgetary lines

●Chaired architecture and design review sessions to improve on technical roadmap delivery and erode technical debt

Business Applications Analyst Jan 2014 – Mar 2014

CMS Mechanical Inc. West Melbourne, FL

[Contract]

●Detailed user requirements, application specifications to adhere to system handling for existing process (Visual Studio 2010, .NET) made recommendations on findings for business and software cycle’s next steps (Agile methodology)

●Evaluated Agile process management techniques for small team of developers to meet milestones (JIRA planning tools) and to combine program application elements to review for optimal performance; solutions architect; technical writing; created functional specification design documents and user stories

●Utilized BI tools to strategize services (SharePoint, SAP Business Intelligence); ETL/big data integration (Hadoop, SAS, SAP)

●Functional analysis and project management centered around LEAN principles and budget

●Framed user testing around business requirements and conducted detailed troubleshooting to ensure proper functionality and effectiveness for small projects and rollouts (FaciliTrac)

Business Analyst & Applications Consultant Mar 2014 – May 2014

Comprehensive Health Services Inc. Cape Canaveral, FL

[Contract]

●User requirements gathering, implementation, project management, technical writing, and business analysis for short term internal application project for government contractor (METS, Team Foundation Server)

●Agile process management, financial estimation, and change management analysis

●Reverse engineering principles applied to existing internal system (.NET) to make recommendation for company’s next SDLC endeavor, data governance, utilizing Lean process improvement principles

●Facilitated cross functional teams’ improvement goals by developing action plans and progress tracking and user stories

Systems Developer II Jan 2013 – Aug 2013

Space Coast Credit Union Viera, FL

[Contract]

●Full SDLC cycle (Agile) for complex internal and external core and web applications, services and sites, including maintenance, upgrades, and troubleshooting to fulfill business needs

●Liaison with third party vendors (FISERV banking solutions, e-commerce, mobile/web technologies iOS and Android) to determine requirements for new or modified software and budget requirements; regularly tested updated configurations for usability and proper function, including cross-browser functional capability (web server using WinMerge)

●Built banking mobile application, complete with full test environments to regression testing (MS SQL Server development)

●Oversaw the review, analysis, and reconciliation of data-generated reports and made recommendations based on results; implemented new data management processes, data governance and procedures to acclimate; ETL/big data integration (SSRS, Tableau, Power BI, SAP, Hadoop, SharePoint, SAP)

●Integrated commercial applications and distributed systems using production web-based applications (online banking, mobile apps) with existing infrastructure (AJAX, PHP, .NET in C#, Visual Studio 2008)

●Created the documentation of IS development projects including writing and maintain design, test, technical and integration documents; developed user requirements and materials when required to facilitate user understanding and describe methodology and procedural guidelines; readied process for change management (Ruby, Perl, UNIX/Linux)

●Product and project launch and release management

●Assisted in the determination of cost and schedule of various software projects using current and proven software engineering methodologies; project management

Technical .NET Consultant May 2012 – Dec 2012

NBC Universal Studios Orlando Florida Orlando, FL

[Contract]

●PaaS, SaaS, iPaas

●Product and project launch and release management

●Derived logical processes on technical platforms to support functionality of SDL Tridion and the Universal Orlando live media site (C#, CSS, .NET, Visual Studio 2008, Java, WCF)

●Consulted third party vendors for optimization reports to present to internal marketing, PR and IT teams and conducted performance and integration testing, updating and technical analysis (Agile methodologies)

●Built components, presentations, published schema, workbooks, views and templates (MS SQL Server Management Studio) for component linking (SDL Tridion) to live media site

●Participated in client/project meeting for routine needs assessment and design reviews; Analyzed the needs and requirements of users of existing and proposed database systems (T-SQL, MS SQL Server, DEV, QRM) and developed technical, structural, and organizational specifications to include access method and timing, and code control

●Evaluated technical reports and project management to verify functionality and compliance adaptability for proposed system implementation and documented guidelines for change management and maintenance after project completion and presented budget success

●Regularly performed analyses on materials before approved release into live production; developed test application code in client server environments to ensure software conforms to build management practices

●Experience in Tridion page and content templating; page type definitions; and content retrieval

Database Administrator - Registration Nov 2011 – Apr 2012

Brevard County Supervisor of Elections Titusville, FL

[Contract]

●Reconciled separate internal database systems for the Brevard County Supervisor of Elections

●Verified voter eligibility, following established Florida statutes and regulations specific to primary rules

●Presented crystal reports for demographic analysis and statistics, to be updated regularly on the county website for review

●Performed data mining, data governance and data warehousing of complete voter ledger for the county (SAS)

●Distributed system management

Operations Management Analyst Aug 2011 – Dec 2011

Southern Auto Finance Company

[Contract] Fort Lauderdale, FL

●Analyzed and directed management and operational projects utilizing engineering and statistical methods to address current and projected business needs (lending and e-commerce)

●Formulated and presented recommendations, policies, and solutions to upper level management, both in systems/process analysis and consultation roles; change management

●Developed company specific SDLC progressions (Agile and Waterfall), predictive and quantitative analysis methods per assignment, under general direction of C-level management

●Analysis, design, and validation testing of new overhaul system applications; data warehousing, data governance, data mining and querying (Proc SQL, SAS)

●Performed and executed audit assignments, utilizing various information system control environments to assess adequacy, quality and compliance standards and summarized qualitative findings for Senior level management

●Web analytics support and system configuration and point-of-contact for outside vendors; prospective validation

●Analyzed economic activity crystal reporting to approximate appropriate cost engineering, trend and forecasting goals

●Assisted in building company-specific scalable and high performance CMS from .NET framework (VB.NET, Visual Studio 2008, C#, SharePoint); utilized tiered and service-oriented architectures

●Organized and lead regular user forums for department and outside vendors, ensuring stable and competent information sharing and requirements gathering for change management

Logistics Management Analyst Nov 2007 – Dec 2009

Publix Distribution Facilities Deerfield Beach, FL

●Logistics and systems analysis (inbound and outbound), routing, dispatching, strategic sourcing, manufacturing, scheduling; project, operations and supply chain management

●Operate, maintain, and improve existing databases to ensure functionality and efficiency; retrospective validation; Program new features to better streamline business operations

●Performed and delivered iterative validation for proprietary applications (FDD methodology for internal component content management system (Microsoft SharePoint and Active Directory)) using agile approach project and software methods

●Scheduled and routed daily freight transportation, warehousing, delivery and ad hoc reporting for supply chain and business objectives

●Lead conferences between stores, vendors, and distribution facilities to establish need and gather solutions to satisfy budget objectives

●Executed against daily USDA and FDA compliance deliverables and maintained database of milestones and work plan standards, adhering to GMP

●Management consultant and system administrator (indirect and direct) lead for over 100 employees

●Analyze sales trends relative to inventory position and current on order to determine the timing and quantities for reorders. Generates purchase orders based on buyer negotiated parameters such as minimum order quantity, lead-time, shipping

●Researched and developed crystal reports from independent trend/demographic analysis for C-Level management, and made recommendations based upon findings and projected budget constraints (SAS)

Applications Knowledge & General Skill Set

Query/Scripting

Project Management

Team Foundation Server & SharePoint

Tableau

VA-PMO

EPIC/HER/CPE

IBM Rational

Github/GitLab

EDI/HIPAA/NIST

Functional and Business Analysis

LucidChart

Waterfall Methodology

Visual Studio (all versions)

Budgeting and team forecasting

ORACLE

Microsoft Project

Microsoft SQL Server (all versions)

SAP ERP (Operations) & SAP Business Intelligence

Full SDLC Lifecycle

Atlassian JIRA/Confluence

.Net Framework (3.5 and higher)

SDL Tridion 2011

User Stories/UAT

Agile/Kanban/SAFe Methodologies

Professional Affiliations

Society of Women Engineers

Member 2009 – Present

National Society of Black Engineers

Member 2009 – Present

Women in Math, Science and Engineering

Member 2002 – Present

Professional Certifications

Lean White Belt Six Sigma Certified

July 2013

Lean Yellow Belt Six Sigma

November 2014

Lean Green Belt Six Sigma

In Progress

PMI PBA

In Progress

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