Customer Service Security Operations

MATTHEW ORTIZ

Fountain, CO *****

505-***-**** **************@*****.*** linkedin.com/in/matthew-ortiz-750b01262/

PROFESSIONAL SUMMARY

Team Leader and Army Veteran leveraging 9+ years of proven experience in security operations, administrative management, customer service, and problem-solving. Adept at leading large diverse teams in a dynamic, fast-paced environment. Possess a comprehensive background in managing risk and implementing safety assurance standards and techniques to minimize threat levels. Applies dynamic personnel development, training skills, and professional guidance to actively support team members and optimize performance. Managed equipment, assets, and programs valued at $5M while managing risk, safety, and quality assurance. Career supported by military training and application.

Team Leadership

Hazardous Material Handling

Administrative Support

Security Operations

Procedure Compliance

Training and Development

Oral Written Communication

Risk Safety Mitigation

Microsoft Office 365

KEY HIGHLIGHTS

Highly Skilled A proven track record of leading multi-dimensional teams in high-pressure, high-tempo environments producing on schedule and within required deliverables.

Strengths Leadership, verbal and written communication, and interpersonal skills. Thrive in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations.

Motivated Learner Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated and innovative team builder with a superior work ethic.

PROFESSIONAL EXPERIENCE

United States Army – Various Locations Jul 2014 – Present

Work Center Supervisor, Vilseck Germany & Fort Carson CO

Accountable for preparing equipment for global deployments; conducted regular drills and exercises to maintain crew proficiency, including crew drills, gunnery exercises, and simulated combat scenarios

Maintained equipment and property valued at more than $5M; conducted pre-fire checks and inspections on the Howitzer system, verifying proper functionality and adherence to safety protocols

Directed troubleshooting of the Advanced Artillery System hardware, software, database and communication system to ensure continuity of operations

Trained and certified 25 personnel on computer firing safety data operations and artillery firing and systems ensured 100% operational readiness

Maintained accurate records of ammunition usage, equipment maintenance, and personnel training, ensuring compliance with regulations and standards

Led a team in executing artillery missions; ensured the safety, accuracy, and timely delivery of fire support

Safely controlled over 4.5K rounds of artillery fire in support of training and qualification programs

Fire Control Specialist Team Member, Fort Riley, KS & Camp Hovey, South Korea

Conducted thorough pre-operational checks and inspections on weapon systems, ensuring proper functionality, cleanliness, and readiness for combat operations

Maintained 100% compliance and accurate records of ammunition expenditure, weapon system maintenance, and personnel training, ensuring compliance with regulations and standards

Coordinated and communicated with the team, including commanders, vehicle crews, and fellow gunners, to MATTHEW ORTIZ PG. 2

Fire Control Specialist Team Member continues

effectively engage targets and accomplish mission objectives

Demonstrated strict adherence to safety protocols and guidelines, prioritizing the safety of personnel and equipment during all training and operational activities

Conducted routine maintenance, cleaning, and lubrication of weapon systems, ensuring their serviceability and longevity on equipment worth more than $750K

EDUCATION

High School Diploma

Specialized Military Training:

Advanced and Basic Leadership Course Equal Opportunity

Sexual Harassment/Assault Response and Prevention

NOTABLE AWARDS

Army Commendation Medal Army Achievement Medal

National Defense Service Medal Korean Defense Service Medal Armed Forces Service Medal

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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