Contact

ad4k2v@r.postjobfree.com www.

linkedin.com/in/christie-

chebii-495172a2 (LinkedIn)

Languages

English (Full Professional)

Swahili (Native or Bilingual)

Chinese (Elementary)

Certifications

Bachelors in Science and

Information Technology

Diploma in Information Technology

Christie Chebii

Technology

Durham, North Carolina, United States

Summary

I am a highly motivated and hardworking individual with excellent interpersonal, communication and relationship building skills. My previous job experiences have contributed to my strong work ethic, self-confidence in dealing with people of all levels from a range of cultures and it has equipped me with a diverse skill set, enabling me to effectively manage and troubleshoot a wide range of IT issues while ensuring user satisfaction and system efficiency. Experience

Apple

3 months

Technical Specialist

December 2023 - Present

Raleigh, North Carolina, United States

Help new owners get started and current ones get quick, efficient support

— developing strong, positive relationships with Apple. When a customer needs assistance, I quickly assess their situation. Sometimes I take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, Imac, macbook, and iPad devices. At other times, I refer customers to support team members who get them up and running again. I even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

Specialist

November 2023 - November 2023 (1 month)

Raleigh, North Carolina, United States

uncovering customers' needs, then following through with enlightening solutions. I'm the first person customers meet when they enter the store, i'm also the person who guides them - advising, selling and even setting up their new products.

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Tel: 919-***-****

Information Technology Support Specialist

April 2021 - June 2023 (2 years 3 months)

Deyang, Sichuan, China

- Network Monitoring: Continuously monitoring network performance to identify and resolve issues promptly.

- Troubleshooting: Diagnosing and resolving network problems, such as connectivity issues, slow performance, or security breaches.

- User Support: Providing technical assistance and troubleshooting for end- users who are experiencing computer or software-related issues. Assisting with hardware and software installations, updates, and upgrades.

- Help Desk Operations: Managing help desk tickets and providing timely responses and resolutions to user problems.

Prioritizing and escalating issues as necessary to ensure timely resolution. 保山晟迪中英文幼儿

Information Technology Support Specialist

July 2020 - March 2021 (9 months)

Baoshan, Yunnan, China

- Hardware Maintenance: Performing routine maintenance and repairs on computer hardware, including desktops, laptops, and peripherals. Managing hardware inventory and replacements.

- Software Support: Installing, configuring, and troubleshooting software applications, including operating systems and productivity tools. Assisting with license management and software updates.

- Configuration Management: Managing network devices like routers, switches, and firewalls, ensuring they are properly configured and up to date.

- Security: Implementing and maintaining network security measures, including firewalls, intrusion detection systems, and access controls Liaocheng foreign language school

Computer Teacher

January 2020 - June 2020 (6 months)

China

• Preparing lesson plans and teaching computer classes

• Designing assignments and projects to assess student learning

• Selecting appropriate instructional materials and technology resources

• Adapting instruction to meet the needs of individual students

• Maintaining accurate student records and grades

• Communicating with parents or guardians about student progress Page 2 of 5

德仁堂教育集团

Safaricom PLC

Call Center Representative

July 2016 - August 2019 (3 years 2 months)

Nairobi, Kenya

• Tracking customer experiences across online and offline channels, devices, and touchpoints.

• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.

• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

• Identifying customer needs and taking proactive steps to maintain positive experiences.

• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

• Performing product tests, evaluating after-sales and support services, and facilitating improvements.

• Documenting processes and logging technical issues, as well as customer compliments and complaints.

• Keeping informed of industry trends and new CRM technologies. Horizon Contact Centers Ltd

Call center Agent

November 2015 - June 2016 (8 months)

Nairobi

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns

- De-escalate situations involving dissatisfied customers, offering patient assistance and support

- Call clients and customers to inform them about the company’s new products, services and policies

- Guide callers through troubleshooting, navigating the company site or using the products or services

- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

- Collaborate with other call center professionals to improve customer service

- Help to train new employees and inform them about the company’s customer management policies

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FONES DIRECT LTD

sales representative

July 2014 - October 2015 (1 year 4 months)

Nairobi

- Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.

- Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.

- Submitting and processing orders to ensure customers receive the products or services they request on time.

- Participating in company meetings with sales managers and other sales reps. This usually involves providing a recap of recent results and accomplishments to show they’re hitting their quotas.

Kenya Medical Research Institute (KEMRI)

I.T support

February 2014 - April 2014 (3 months)

Kisumu

• Resolving IT support requests from employees

• Answering employee questions regarding computer systems

• Gathering and analyzing data to diagnose problems with computer systems

• Changing configurations, settings and permissions to fix computer issues

• Generating sign ins for new hires during the onboarding process

• Installing new software and hardware drivers and updating existing ones as needed

• Updating employees on the status of their service requests

• Logging all service requests and updating tickets as needed Posta Kenya

I.T SUPPORT

May 2013 - July 2013 (3 months)

Nairobi

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests Page 4 of 5

• Providing technical support across the company (this may be in person or over the phone)

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

Education

Zetech University

Bachelor’s Degree, Information Technology · (September 2015 - November 2018)

Jomo Kenyatta University of Agriculture and Technology Diploma, Information Technology · (September 2011 - November 2013) Page 5 of 5

Contact this candidate