**** ***** ****** **, *** Vegas, NV *****

C: 702-***-**** • ad4k2b@r.postjobfree.com

EllIE ALMOND

SUMMARY

Years of experience in food, beverage, and hotel industry with working knowledge of high-end dining experience and customer service; CNA patient care; ability to contribute and lead in a team environment with excellent interpersonal relationship and communication skills among coworkers and customers; fluent in reading, writing, and speaking in English and Korean.

KEY SKILLS

Leadership • Project Management • Negotiation • Bilingual • Microsoft Office • Internet research • Customer care • Hospitality and guest services • Multi-tasking • Excellent number recall

EDUCATION

UNLV

Las Vegas, NV

UNLV

Las Vegas, NV

BS, Hotel Administration

CNA Certification

May 2005

July 2023

WORK EXPERIENCE

Clipboard Health

Certified Nursing Assistant

Aug 2023 – Present

Las Vegas, NV

• Direct patient care.

• Monitor vital signs such as blood pressure, pulse rate, temperature, and respiratory rate.

• Assist in mobility, feeding, cleaning, and dressing.

• Document patient care activities, vital signs, and any changes in patient condition and communicate to the healthcare team.

Panda Restaurant Group, Inc

Assistant Manager

May 2017 – June 2019

Las Vegas, NV

• Lead in the aspects of Panda Express restaurant including hiring, training, coaching, and development.

• Ensure the safety of Guests and Associates through training and execution of food safety and restaurant safety standards and guidelines.

• Lead in Panda's way including exellent food quality, guest service, associate friendliness, and restaurant cleanliness through associates using proven systems and routines.

• Lead in financial areas of Panda Express restaurant including sales growth, cost managment, and profit growth.

• Have knowledge of Panda Restaurant Groug operations and objectives, and thoroughly apply all policies, procedures and practices utilized within unit managed.

• Research trends affecting food service industry.

Lead Counter

June 2016 – May 2017

• Responsibilities included opening and closing the restaurant, making weekly schedules making sure all shifts were covered, cash handling and money drops.

• Supervised food handling and preparation and assigned tasks and activities.

• Ensure employees maintained serving area clean and neat

• Kept inventories and made sure units were stocked, and daily orders were prepared in a timely and profesional manner.

• Handled customer disputes and complaints, used judgment and discretion to resolve routine questions and problems.

• Participated in monthly leadership and management training program.

• Recommended employee promotions and advancements to upper management.

Almost Home Adult Day Care

Activities Director

July 2013 – Jan 2014

Las Vegas, NV

• Researched new ideas for programs and activities in consideration of the needs, abilities, and interests of over hundred participants.

• Planned out programs and activities 6 months in advance and communicated with upper management to implement and initiate daily programs and activities.

• Was responsible for all documentation related to each participating individuals, including all care plans and assessments.

Planned out daily breakfast and lunch menus, assessed food cost.

Musashi Japanese Steak House

Food and Bereage Lead Counter/Host/Server

Dec 2010 – April 2012

Las Vegas, NV

• Greeted, seated, presented menus, and informed guests of specials in a professional, friendly and cordial manner.

• Interacted with guests in and as they leave the restaurant to ensure positive dining experience; strived to exceed guest's expectations; responded to and resolved customer's complaints.

• Ran the floor plan board, answered phone and took reservations, assesed and guestimated accurate waiting time, cleaned and organized lobby area.

• Took payments and processed card transactions, balanced drawer, ensured all drawers had enough cash.

Hyatt Regency

Food & Beverage General Accountant

Mar 1996 – April 1999

Jeju, South Korea

• Managed daily restaurant income and produced accurate set of month-end accounts with comparisons to forecasts and previous periods.

• Assisted in preparing budgets and business planning, and created daily, monthly, and yearly profit and expense reports.

• Reconciled bank statements and kept close eye on expenses and cash flow.

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