Customer Service Representative

Patricia Ussery

334-***-**** ***********@******.*** 665 Main Street N, Wedowee, AL 36278

Objective

Customer Service expert with ability to prioritize immediate needs and suggest alternative means of solving problems. Excellent responsiveness to request for services in a fast-paced environment and ability to make effective decisions quickly. Digital native comfortable with learning new technologies and adapting familiar innovations to new settings.

Skills & Abilities

Ability to run a multi-line phone system

Understanding of some police and fire emergency codes

Typing speed of 60 words per minute or more

Skilled at keeping calm

Understanding of local laws and procedures

Attentive Customer Service Representative, responsive to customer needs

Dependable and flexible employee

Exceptional ability to maintain quality standards of service

Strong proficiency in Microsoft Office

Creative problem-solving skills

Aptitude for collaborative partnerships

Devoted supporter of employing organizations, supervisors, and colleagues

Willingness to learn a new industry

Harco Drugs, Roanoke, AL

02/1991-02/1993

Cashier

Operated a register, had my own section of the store that I was responsible for ordering supplies for and keeping stocked, assisted in the pharmacy filling

Prescriptions.

Daniel Daycare & Preschool, Roanoke, AL

02/1993-02/2000

Daycare Provider

Owner/Operator, Licensed provider for 12 children, Provide superior in-home childcare, Teach pre-school classes to appropriate age children, Follow DHR policies/guidelines, Maintain clean, safe work environment.

Candlewick Yarn Mill

02/2000-09/2000

Twister Operator/Utility

Run cable machines, Drive forklift, Put out supplies for each area of the plant, Collect yarn waste and weigh it, Follow company policies/procedures,

Adhere to safety guidelines.

Milliken & Company

09/2000-07/2020

Customer Service Representative

Answer phones- 1-800 line, Respond to customer emails, Enter/Ship orders daily, Create BOLs, Allocate material to orders, Work with Supply Chain to get materials made in order to fill orders, Delete/Scrap inventory, Schedule carriers to pick up orders and returns, File claims, Issue credits for customers,

Order material for plants, Create NAFTA’s for customers.

09/2000-07/2020

Doggie Styles Grooming & Boarding 08/2021- present

Manager

Answer phones, make grooming and boarding appointments, put appointments in the computer, check customers in and out, make sure

Immunization records are current, keep facility clean at all times, clean

And sanitize Crates, feed all boarding dogs, give medicine to boarding dogs

If required.

Education

08/86-05/90

Handley High School, Roanoke, AL

High School Diploma

General High School Curriculum

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