Customer Service It Support

JAMESON ALTIDOR

P***-***-**** **********@*****.*** Philadelphia, PA ProPrintCreation.com

CAREER FOCUS

Versatile and experienced professional with over 5 years of experience in printing, graphic design, photography, IT support, and customer service. Proficient in various design and IT software, including Adobe Creative Suite, Microsoft Office, and help desk software. Skilled in managing projects from start to finish, providing excellent customer service, and troubleshooting technical issues.

KEY SKILLS

• Proficient in Adobe Creative Suite, Microsoft Office, and help desk software

• Experienced with various printing equipment, including digital printers, offset printers, and large format printers

• Skilled in project management and coordinating with customers and vendors

• Excellent customer service and communication skills

• Knowledgeable in graphic design principles and photography techniques

• Familiar with computer hardware and software troubleshooting

EDUCATION

CompTIA A+ Certification Training, CompTIA and ConnectWise Partnership 2023

Relevant Coursework: Networking and Information, Security, Hardware and Software, Troubleshooting, Customer Service and Communication Skills

Certification IT Support Specialist, Google IT Support Professional Certificate 2022

Bachelor of Fine Arts in Graphic Design, HTA&CO University 2010

Relevant Coursework: Color Theory and Design, Digital Photography, Web Design, Typography

Associate of Science in Information Technology, Netcom S.A. & D-Net S.A. 2006

Certificate in Photography, Canada School of Photography 2006

EXPERIENCE

IT Support Specialist - JPro Quality Philadelphia, PA 2022 - Present

Provides technical support to customers via phone, email, and in-person

Troubleshoots hardware and software issues and resolves them in a timely and efficient manner

Installs and configures software and hardware for customers

Maintains accurate records of customer support requests and solutions provided

Conducts training sessions for customers on software and hardware usage

Graphic Designer - JPro Quality Image Philadelphia, PA 2019 - Present

Designs various marketing materials, including brochures, flyers, business cards, and logos

Collaborates with clients to understand their design needs and preferences

Creates designs using Adobe Creative Suite and CorelDRAW software

Presents design concepts to clients and makes revisions based on feedback

Coordinates with printing vendors to ensure high-quality prints

Printer Operator / Manager - Direct Print Company New York NY 2017 - 2020

Operated various printing equipment, including digital printers, offset printers, and large format printers

Managed printing projects from start to finish, including prepress, printing, and finishing

Communicated with customers to ensure their print jobs met their expectations and were completed on time

Maintained and repaired printing equipment to ensure optimal performance

Trained new employees on printing equipment and processes

Customer Service Representative - Jama Production 2012 - 2016

Assisted customers with product inquiries and orders via phone, email, and in person

Resolved customer complaints and issues in a timely and professional manner

Processed customer orders and provided order updates

Maintained customer database and ensured accurate information was entered

Worked with team members to improve customer service processes and procedures

Photographer - JPro Quality Studio 2005 - Present

Photographs various events, including weddings, graduations, and corporate events

Edits and retouches photos using Adobe Photoshop and Lightroom software

Communicates with clients to understand their photography needs and preferences

Delivers high-quality photos in a timely and professional manner

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