Customer Service Office Manager- seeking remote position

Holly Stillwagoner

Reedsville, WV ***** **************@*****.*** +1-304-***-****

Work Experience

Owner/Operator

Nice N Neat Cleaning Services - Reedsville, WV

June 2015 to Present

· Delegate multiple residential, commercial and University clientele

· Oversee and manage all HR functions, payroll, inventory, taxes and customer services

Registration Specialist

WVU Healthcare - Morgantown, WV

January 2010 to March 2015

· Received, collected and verified patient medical records, financials and demographic information

· Ensured patients were registered in a timely and efficient manner

· Verified insurance coverage for all appointments and procedures held within the department prior to time of services rendered

· Oversaw the correct completion of required documents, collection of co-pays, deductibles, coinsurance and daily deposits

· Answered telephones, verbal and written requests in accordance with HIPPA guidelines and departmental procedures

· Investigated and solved concerns and issues

· Performed duties of a Department Employee Function Coordinator

· Fulfilled United Way Department Representative duties for three years running

Front Office Manager

Hampton Inn - Moragntown, WV

January 2008 to January 2010

· Provided executive level administrative support to the General and Assistant

Managers

· Assisted in generating and maintaining inventory and equipment status records

· Managed Customer Service Complaint Resolutions with the utmost respect and sincerity

· Oversaw "SALT" survey responses and scores

· Overlooked PMS forecasts, controlled Accounts Receivable, distributed faculty memos, managed Direct

Bill accounts and finalized Group Block package folios

· Facilitated Hampton Inn/Hilton employee workshops, company functions and business travel seminars

Office Manager

K&S Construction - Kingwood, WV

January 2005 to January 2008

· Developed site cost portfolios, budget forecasts and managed accounts receivable/payable

· Oversaw inventory and construction equipment order status

· Controlled employee and sub-contractor payroll functions

· Responsible for Customer Service and product warrant claims.

· Obtained positive feedback, learned and grew from negative feedback and maintained overall homeowner satisfaction

Child Caregiver

Paula's Kids - Morgantown, WV

January 2000 to January 2005

· Constructed weekly itinerary and lesson plans

· Ensured proper use of play equipment and other educational devices

· Supervised creating nutritional menus and meals

· Promoted a positive, constructive and healthy atmosphere

Education

High School Diploma

Morgantown High School - Morgantown, WV

August 2000 to June 2004

Skills

•Skills and Qualifications:

•Human resource management

•Accounts payable/receiving, budget forecasting, inventory

•analysis

•Proficient in Microsoft Office, PowerPoint, Teams and

•QuickBooks

•Devoted to precision and efficiency, compliant towards all

•company procedures, meet demanding deadlines and

•strive to exceed all expectations

•Managing and directing people and programs

•Providing personnel services

•shelters and soup kitchens

•Volunteer in Romney WV for recovery-based

•community functions

•Office Management

•Payroll

•Financial Report Writing

•Tax Experience

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