Bene Ethridge

Baton Rouge, LA *****

ad4jym@r.postjobfree.com

+1-225-***-****

Authorized to work in the US for any employer

Work Experience

Store Manager

CubeSmart Self Storage - Baton Rouge, LA

August 2023 to January 2024

I processed payments; I was also responsible for making collection calls; cleaning units and confirming reservations; I also was responsible for maintaining the property; I was responsible for making sure that leases were signed; making bank deposits as well. I was recognized for employee of the month in my first month of employment.

Customer Service Representative

Spectrum Communications - Austin, TX

April 2020 to February 2023

I provided technical assistance for spectrum customers; I process payment for the customer as well; I also help customers with troubleshooting technical issue with their cable and internet equipment; I submit trouble tickets to dispatch technicians to resolve issues that I can't take care of over the phone; I also cut static ip addresses and script the gateway to the customers router so that they can assign the usable's to the customer to assign them to the devices that they would like; I also reset passwords for the routers and ssid's and also for online accounts;

Customer Service Representative

Walgreens - Baton Rouge, LA

August 2018 to April 2020

I work as a cashier. I am responsible for the front end for the store; positive customer service interaction; I also stock the store; scan out returns and defective and out dated products; I also can put cigarettes and restock them as well.

Customer Service Representative

Kforce Home Depot Technologies - Austin, TX

December 2017 to March 2018

I worked as technical support for the home depot employees. I would remote into the computer for the employees and walk the employees through trouble shooting the problem and if they couldn't find the problem I would remote in and fix the problem for the employees. I would create a cases for the accounts that i couldn't fix so that the computer engineers could fix the problem. I would assist the employee through the different applications for the employees. Customer Service Representative/It Help Desk

Harte-Hanks, Inc - Austin, TX

July 2016 to December 2017

I would log into employee's accounts and walk them through troubleshooting there issues with the orders and if they were not able to solve the issue I would fix the problem ; if I was unable to fix there issue I would open a case and send to a programmer; I would also use a knowledge basis system to fix the issue. Customer Service/Greeter

Robert Half Corporation - Baton Rouge, LA

September 2015 to December 2015

Responsibilities

I worked as a greeter and customer service. The Company Cox Communication were doing an ungraded to digital. I was responsible for explaining to the customer the reasons for this happening. I also was responsible for helping the customers bring in equipment. Accomplishments

I have plenty of customer awards and accolades.

Skills Used

Wonderful customer service skills and team work. I love the interaction with people. Customer Service

Collabera Inc - Baton Rouge, LA

October 2011 to October 2011

to October 2011 to October 2011

I work as a customer service representative. My duties include greeting the customer as they come through the door. I work as a cashier and stocker. During the duration of my shift I am responsible for helping to close the store if I work the evening shift also balancing my draw. Customer Service

Every call Communications - Baton Rouge, LA

April 2009 to July 2010

I worked as a customer service representative. My duties included placing service orders for the customer; processing payments; I am also responsible for provisioning orders; I also issued restoral orders for the customer; processed payments; granting extensions on the customer's account; answering questions about bills and account information for the customer Customer Service

Pelican State Credit Union - Baton Rouge, LA

July 2007 to November 2008

I provided customer service for the members about their account information; I also processed loan applications for the members ;personal ; secured ;mortgage loans I also found a need for the members on their accounts to offer high yield shares; checking and savings accounts ;C'd s ;the more the member has with pelican the more likely they are to stay with Pelican State Credit Union. Customer Service

Cingular Wireless Baton Rouge - Baton Rouge, LA

March 2006 to January 2007

provided customers with assistance with financial adjustments. Also assisted the customer with technical assistance on the troubleshooting of technical problems with the customer's phones; I also assisted the customer with explaining the bill to the customer and also processing payments for the customer; Accounts receivable.

Customer Service

Convergy's Corporation - Baton Rouge, LA

September 2002 to February 2006

I provided light troubleshooting; I also assisted in the activations of the customers cell phones; I made account adjustments when the customer needed financial assistance; I also would up sale the customer account when possible to provide the customer with full customer loyalty to the company. Customer Service

Sitel/General Motors - Austin, TX

August 1999 to February 2002

Provided services for the customer such as finding a local dealer for the customer; working as a liaisons between the customer and the service manager to prove the customer with goodwill assistance;I also provided the customer with general information as to when the next models of the vehicle would be out; I provided the customer with recall information on the vehicles and explained to the customer the problems and what the repair would be.

Education

High school or equivalent in EDUCATION

Johnston High School

Skills

• Customer Service

• Call Center

• Customer Care

• CSR

• Customer Support

• Customer Service Skills; Computer literate; sales experience; help desk it experience

• Troubleshooting

• Technical Support

• Restoration Industry Experience

• Active Directory

• Upselling

• Remote Access Software

• LAN

• Microsoft Windows

• Computer Networking

• Restoration

• Banking

• Typing

• Windows

• Microsoft Office

• Adobe Acrobat

• Marketing

• Property management

• SharePoint

• Data entry

• Fair Housing regulations

• Conflict management

• English

• Telemarketing

• Upselling

• Technical support

• Customer service

• Inside sales

• Help desk

• Medical terminology

• Account management

• HIPAA

• Telecommunication

• Accounts receivable

• IT support

• Salesforce

• VoIP

• Customer relationship management

• Citrix

• Organizational skills

• Computer skills

• Communication skills

• Office experience

• Sales

• Clerical experience

• Front desk

• Mobile devices

• Remote access software

• Software troubleshooting

• Supervising experience

• Cash register

• Leadership

• Microsoft Access

• Desktop support

• Order fulfillment

• ServiceNow

• Store management

• IT

• Data collection

• Call center

• Time management

• Cash handling

• Google Suite

• Analysis skills

• Phone etiquette

• Microsoft Excel

• Management

• Writing skills

• Administrative experience

• Bank Secrecy Act

• WAN

• Microsoft Word

• Microsoft Outlook

• Property leasing

• Hospitality

• Computer literacy

• Retail sales

• Microsoft Powerpoint

• Grocery store

• Loan processing

• CRM software

• Financial services

• Research

• Accounting

• Contracts

• Accounting software

• Computer networking

• POS

• Patient care

• LAN

• Live chat

• Customer support

• Medical office experience

• Direct sales

• Product demos

• Relationship management

• Pricing

• Presentation skills

• Mobile applications

• Data center experience

• Guest services

• Project management

• Business development

• Process improvement

• Jira

• Negotiation

Certifications and Licenses

Driver's License

Forklift Certification

Life & Health Insurance License

Property & Casualty License

CompTIA A+

CompTIA Server+

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