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Administrative Assistant Customer Service

Location:
Phoenix, AZ, 85003
Posted:
March 24, 2024

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Resume:

LYNNE SAUVE, **** S. EMERSON UNIT ***, MESA, AZ **210/480-***-****/ad4jxn@r.postjobfree.com

PROFILE:

• Over 33 years of experience in administration support and student contact

• Skilled in use of Microsoft Windows and Microsoft applications, Google Documents, SIS,

• Skilled in customer service, telephone transactions, students inquiries and phone presentation in a professional manner

• Diverse background in working with a variety of populations PROFESSIONAL EXPERIENCE: 7/2023-Present Mesa Community College, Administrative Assistant

(temporary, part-time, remote from home)

• Provide administrative support to HSI-STEM Program Director

• Prepare travel documents in FMS

• Create spreadsheets in Google documents from information in SIS

• Create various documents in HCM to include requisitions, purchase orders, One Time Payments as well as Additional Payments

8/2020-5/2023 Chapman Ford, Receptionist Supervisor (Full time)

• Answer multi line phone and distribute calls accordingly

• Hire, train, and evaluate new staff members

• Schedule front counter receptionists for 98-hour week

• Order and present snacks, popcorn, coffee for guests and staff 10/13/2013 – 8/20/2023-Home Health Care (Part time)

• Maintain employer’s (client’s) personal health and hygiene in their place of residence

• Shopped for groceries and prepared meals, cleaned house

• Groomed client and handled basic logistics such as bill paying or scheduling appointments

• Ensured client arrived at appointments

• Made sure the client took the correct medicine on schedule and monitored them for concerning symptoms

• Trustworthy and compassionate

4/2006 – 8/2010 Arizona State University Registrar’s Office, Office Supervisor, Records and Enrollment Services (Full time)

• Coordinate office assignments for 15 personnel

• Supervise, direct and evaluate 15 Office Specialists, Seniors/Office Specialists/Credential Evaluators/and Office Assistants

• Advice and counsel students and their parents in respect to enrollment, Consent of Access, FERPA, medical/compassionate withdrawals, etc.

• Provide customer services at the Registrar front counter and manage the training for Office Assistants

• Assist with development of long- and short-term goals for the University Registrar’s Office

• Time Administrator of support for department payroll processing

• Calendar, schedule meetings, training and events on Microsoft Outlook

• Assist with New Student Orientation as Registrar support for enrollment and posting AP scores

• Demonstrated knowledge of university policies and C

• Hire, train, and evaluate new staff members

College of Public Programs 7/2005 through 4/2006Arizona State University Administrative Assistant

• Answer calls professionally, greet visitors, answer inquires and direct visitors to appropriate personnel

• Calendar and Schedule appointments for Director of Development to include making lunch reservations, flight and hotel arrangements when travelling

• Reconciliation of all expenses and travel reports

• Prepare and order office supplies and kept spreadsheet on Excel to tract expenditures

• Create correspondence in Microsoft Office for supervisor using good judgement, discretion, correct grammar, and most importantly knowledge of issue

• Execute and coordinate office operations such as meetings, conferences, workshops and special events on Outlook

• Develop and maintain databases in Excel and Word

• Type 90 words per minute

Education

2001 Arizona State University Master of Educational Leadership and Policy Studies 1975 Arizona State University Bachelor of Arts

References

Amy Roth

Jaime Palmisano

Becky Ohlau



Contact this candidate