Customer Service Medical Assistant
Resume:
Charmaine Latrice Moore
Mundelein, IL 60060
OBJECTIVE
To obtain a position where I can implement my excellent customer service skills within a secure company that will provide increased responsibilities, eventually leading to advancement Opportunities.
SKILLS & QUALIFICATIONS
OSHA Trained CPR Certified First Aid Certified
HIPPA Compliance Vital Signs Venipuncture
Autoclave & Sterilization EKG’s Medical Terminology Member of the AAMA Injections Pharmacology/Dosage Calculations Laboratory Procedures Appointment Scheduling Insurance Billing: CMS -1500 Health Records Management Reception & Phone Skills Bookkeeping & Basic Accounting ACADEMIC BACKGROUND
Everest College, Marionette Park, IL
09/2008 - 08/2009
Medical Assistant Program
EXPERIENCE
Surfs Up
08/2020 – 12/2022
Manager
*Provided excellent customer service to patrons
* Handled opening and closing procedures
* Supervised 2 to 3 staff daily, ensuring job performance and competency
* Reconciled register, handled cash and credit transactions Manpower/Abbott
03/2022 - 09/2022
Machine Operator/Line Lead
* Operated different machines inside and outside of my hub such as Serializer machines, Swab well machines, and test strip machines.
* Entered information into the computer database to print out labels for all machines that were being operated by other co-workers.
* Entered productivity numbers into the systems database every hour to ensure company goals were met.
Zeigler Chrysler Dodge
12/2015 – 08/2017
BDC/Finance
*Made and received phone calls to and from customers regarding their financing options for auto loans
*I also updated the database with the customer’s information as well as their compliments, concerns & complaints
Mariano’s
05/2014 – 09/2014
Baker/Fryer
*Baked and prepared different types of breads, donuts & pastries for the following morning
*Answered incoming phone calls for the bakery during my shift
*Took inventory when needed
Randstad Staffing
08/2012-12/2012
Customer Service Representative
*Received incoming calls from participants who wanted to make their annual elections for their insurance benefits
*Made outbound calls to participants to give them a resolution or an update to any issues they may have had with their insurance benefits
*Entered participants elections into the computer data base Blitt & Gaines PC
06/2011-02/2012
Employment Verification Legal Assistant
*Called employers to verify employment for a potential wage garnishment
*Called banks to verify bank accounts for a potential bank garnishment
* Answered incoming calls for various accounts
*Clerical Duties: filing; faxing; copying and scanning Mirshed Medical Center
05/2009 - 06/2009
Medical Assistant Externship
* Triaged patients prior to examination by the physician
* Performed daily urinalysis for various patients
* Gave glucose testing's for diabetic patients
Allied Barton Security Services
07/2007 -07/2010
Security Officer
* Monitored the building's infrastructure with a state if the art surveillance system
* Patrolled inside of building making sure doors were secured and site was safe
* Supervised the activities of employees entering/exiting the building, provided shift reports Gate Serve
10/2005 - 01/2006
Dispatcher/Data Entry Operator
* Provided dispatch information to co-workers for aircrafts
* Ensured that aircraft was properly maintained prior to boarding
* Entered service maintenance information into the computer for the aircrafts United States Postal Service
12/2004 - 06/2005
Casual Custodian/Mail Carrier
* Secured a clean working environment
* Delivered mail to residents and local businesses
* Handled closing procedures of the facility
* Clerical duties; filing, faxing, copying and answering telephones Subway
10/2003 - 06/2004
Cashier/Shift Manager
* Provided excellent customer service to patrons
* Handled all opening and closing procedures
* Supervised 2 to 3 staff daily, ensuring job performance and competency
* Reconciled register, handled cash and credit transactions
* Maintained inventory/stock
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