MSIZI CHILI PROFESSIONAL EXPRIENCE

REFERENCES

Metonymy - Taona Madawo (Solutions Architect) : +27-73-472-**** TRAQ Softwar Solutions - Nselelo Hlathwayo (Senior IT Administrator) : +27-71-064-**** Time Freight – Qino Mkhonza (IT Technician Team Leader): +27-82-692-**** LIV-Village – Louise von Zeuner (Financial manager) 032-***-**** / 082-***-**** About

I’m a Lead Support Engineer with over 9 years’ of

experience with a demonstrated history of working in Information Technology industry background.

Collaborated with project teams at all levels and building strong relationships.

I have found a career in which I am passionate about and want to grow and learn new or emerging

technologies that are changing the world today.

I’m a team player with strong communication,

collaboration, active listening and problem solving skills. I maintain a positive attitude in the work environment. SKILLS

• Project Management

• Scrum, Agile methodologies

• Requirement analysis

• Business Analysis

• Organizational Skills

• Software project management

Computer Skills

• Windows Server

• VMware And Virtual Box

• FortiGate

• DNS, DHCP

• AWS Cloud architecture

• Linux Admin CentOS, Mint & ubuntu

• Microsoft O35 Admin & exchange

• Jira

Computer Languages:

MYSQL, HTML, PHP, CSS, Phython

Monitoring Tools:

Nagios, Prometheus, Spacewalk, Mping, The

Dude, Datadogs, Cloudwatch…

INTERNATIONAL CERTIFICATION

Certified scrum product owner (CSPO)

Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Network Associate (CCNA 200-301)

AWS Certified Solutions Architect Associate (SAA-

C03)

E: ad4jx9@r.postjobfree.com

Cell: 079-***-****

Alternative contact: 079-***-****

DOB: 1993/04/08

Gender: Male

Health: Very Good

Driver’s License: Code B

Nationality: South African

Languages: English & IsiZulu

Freeway Fleet Management (T4 COMPUTER SYSTEMS CC)

Cloud & Infrastructure Engineer – (Sept 2023 – Current)

Leading a team of Support Engineers to solve emergent issues using ticketing system.

Ensuring all objectives and metrics set by the department head are fulfilled.

Responsible for the implementing, testing, and operating of facilities and procedures for disaster recovery from loss of product and enterprise computing facilities.

Implementing security initiatives.

Managing and execute project deliverables; communicating with the stake holders affected both internal and external

Collaborating within the cloud and infrastructure department to evaluate and identify optimal cloud solutions. Developing and maintaining cloud solutions in accordance with best practices.

Educating internal teams on the implementation of new cloud technologies and initiatives. BluNOVA (Blue Label Telecoms)

AWS Support Engineer – Senior (March 2023 – Sept 2023)

Leading a team of Support Engineers to solve emergent issues using ticketing system.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.

Deploying and maintaining AWS resources (Lambda, cloudwatch,SNS, S3, DynamoDB, RDS, EC2, Step functions, AppStream,ECR,ECS,…) and optimising AWS cost

Ensured operational documents were up to date, tested, and distributed appropriate

Working with other group companies & cross-functional teams remotely to resolve issues and deploy new services.

Metonymy (Blake Group)

Lead Support Engineer (June 2020 – August 2022)

Managing and maintain AWS cloud environment.

Managed A team and provided exceptional primary support to remote clients throughout SA.

Expertly supported and diagnosed tier 2 & 3 issues, resolving them with efficiency & accuracy.

Collaborated with stakeholders to define systems requirements for new technology implementations, ensuring successful deployments.

Tracked, resolved, and reported status of events to ensure seamless operations and enhance customer satisfaction.

Mentored and guided team members, providing direction for process improvement initiatives and fostering a culture of continuous improvement.

Effortlessly deployed, monitored, maintained, upgraded, and supported Linux systems, showcasing exceptional technical skills.

Ensure operational documents are up to date, tested and distributed where needed.

Undertake change submission role including submitting new change requests. TRAQ Software Solutions (Blake Group)

Systems Administrator (June 2019 – June 2020)

Managed windows server environment, including SCCM, WSUS, AD, and VMs on VMware, demonstrating exceptional technical expertise.

Maintained networks, Windows servers, routers, printers, Wi-Fi, IP phones, computers

Supported LANs, WAN’s, network segments, internet and internet systems

Make recommendations for future upgrades, Maintain network and system security

Perform basic troubleshooting on the FortiGate and assist Senior IT Administrator with implementation of projects.

Time Freight - IT Support Technician (May 2017 – May 2019) LIV Village - I.T Help-Desk Technician (July 2016 – Nov 2016) Varsity College - Help Desk Support (January 2014 – June 2015) EDUCATION

Diploma in I.T Networking Management at Varsity College – 2016 (Database Management, Network Design, Network Architecture, Computer Architecture) Higher certificate in IT support services at Varsity College – 2014 Matriculated – Queensburgh Boys High School, Durban – in 2011 (English, IsiZulu, Mathematics, Business Studies, engineering, Life Orientation, Physics, EGD

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