Miami, FL *****

305-***-****

ad4jw8@r.postjobfree.com

SUMMARY

Highly-motivated employee with

desire to take on new challenges.

Strong worth ethic, adaptability and

exceptional interpersonal skills.

Adept at working effectively

unsupervised and quickly

mastering new skills.

SKILLS

• Proofreading and Editing

• Reporting and Documentation

• Schedule Maintenance

• MS Office Proficient

• Guest Services

• Content Creation

• Group Instruction

Melvin Rivera

EXPERIENCE

June 2023 - Current

Guest Relations Specialist Marriot International Miami, FL April 2022 - April 2023

Kindergarten Teacher Miraiku International Co. Ltd Tokyo, Japan August 2019 - April 2022

English Teacher Minoh Board of Education Osaka, Japan September 2017 - April 2019

Legal Secretary Bennett Aiello & Cohen Miami, FL Assisted guests in making reservations, answering inquiries, and resolving complaints.

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Processed check-ins and check-outs of all guests efficiently and professionally.

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Provided assistance to guests regarding their needs during the stay, such as restaurant recommendations or directions.

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Greeted guests and provided them with information on hotel services and facilities.

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Monitored guest satisfaction throughout their stay and addressed any issues that arose promptly.

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• Tracked daily occupancy levels and updated records accordingly. Provided a safe learning environment where children could explore their creativity.

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Assessed students' progress and created reports for parents, administrators, and other teachers.

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Developed positive relationships with students, families, staff members, and outside agencies.

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Planned and implemented engaging lessons to meet the individual needs of each student.

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Supervised students on school grounds, field trips and during various school functions.

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Developed and implemented lesson plans to teach English language to students of different ages.

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Conducted assessments, evaluations and provided feedback on students' progress in learning English language.

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Attended professional development workshops and seminars related to teaching English language effectively.

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Advised senior management on changes needed in curriculum design or assessment methods for better results.

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Assisted students in understanding the use of grammar rules while speaking or writing in English.

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Drafted, edited and finalized legal documents such as contracts, pleadings and motions.

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Organized case files by creating and maintaining document filing systems for easy retrieval of information.

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June 2014 - May 2017

Restaurant Associate Fujiya Japanese Restaurant Miami, FL Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.

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Prepared correspondence, memos, reports and other legal documents using Microsoft Word.

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Maintained attorney calendars by keeping track of appointments, meetings and conferences.

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Greeted customers, provided menus and answered questions about menu items.

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• Assisted guests with making food and beverage selections. Took accurate food and drink orders, using a POS ordering software system.

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Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.

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Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

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Demonstrated up-selling techniques when appropriate to increase restaurant sales.

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EDUCATION AND TRAINING

May 2019

Bachelor of Arts Asian Studies

Florida International University, Miami, FL

LANGUAGES

Spanish:

Native/ Bilingual

Japanese:

Full Professional

French:

Professional

Portuguese:

Limited

CERTIFICATIONS

• JLPT N2

ACTIVITIES AND HONORS

• Volleyball

• Musical Theater

• Linguistics

REFERENCES

References available upon request.

Contact this candidate