Guest Services Relations Specialist
Resume:
Miami, FL *****
********@*****.***
SUMMARY
Highly-motivated employee with
desire to take on new challenges.
Strong worth ethic, adaptability and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills.
SKILLS
• Proofreading and Editing
• Reporting and Documentation
• Schedule Maintenance
• MS Office Proficient
• Guest Services
• Content Creation
• Group Instruction
Melvin Rivera
EXPERIENCE
June 2023 - Current
Guest Relations Specialist Marriot International Miami, FL April 2022 - April 2023
Kindergarten Teacher Miraiku International Co. Ltd Tokyo, Japan August 2019 - April 2022
English Teacher Minoh Board of Education Osaka, Japan September 2017 - April 2019
Legal Secretary Bennett Aiello & Cohen Miami, FL Assisted guests in making reservations, answering inquiries, and resolving complaints.
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Processed check-ins and check-outs of all guests efficiently and professionally.
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Provided assistance to guests regarding their needs during the stay, such as restaurant recommendations or directions.
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Greeted guests and provided them with information on hotel services and facilities.
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Monitored guest satisfaction throughout their stay and addressed any issues that arose promptly.
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• Tracked daily occupancy levels and updated records accordingly. Provided a safe learning environment where children could explore their creativity.
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Assessed students' progress and created reports for parents, administrators, and other teachers.
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Developed positive relationships with students, families, staff members, and outside agencies.
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Planned and implemented engaging lessons to meet the individual needs of each student.
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Supervised students on school grounds, field trips and during various school functions.
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Developed and implemented lesson plans to teach English language to students of different ages.
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Conducted assessments, evaluations and provided feedback on students' progress in learning English language.
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Attended professional development workshops and seminars related to teaching English language effectively.
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Advised senior management on changes needed in curriculum design or assessment methods for better results.
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Assisted students in understanding the use of grammar rules while speaking or writing in English.
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Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
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Organized case files by creating and maintaining document filing systems for easy retrieval of information.
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June 2014 - May 2017
Restaurant Associate Fujiya Japanese Restaurant Miami, FL Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
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Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
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Maintained attorney calendars by keeping track of appointments, meetings and conferences.
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Greeted customers, provided menus and answered questions about menu items.
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• Assisted guests with making food and beverage selections. Took accurate food and drink orders, using a POS ordering software system.
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Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
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Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
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Demonstrated up-selling techniques when appropriate to increase restaurant sales.
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EDUCATION AND TRAINING
May 2019
Bachelor of Arts Asian Studies
Florida International University, Miami, FL
LANGUAGES
Spanish:
Native/ Bilingual
Japanese:
Full Professional
French:
Professional
Portuguese:
Limited
CERTIFICATIONS
• JLPT N2
ACTIVITIES AND HONORS
• Volleyball
• Musical Theater
• Linguistics
REFERENCES
References available upon request.
Contact this candidate