Customer Service Front Desk
Resume:
Patricia Davis-Clark
916-***-**** *******@*****.***
OBJECTIVE:
Seeking an entry-level position in the medical field to provide attentive and professional patient care services, contributing to the efficient functioning of the physician/provider’s practice while pursuing opportunities for professional growth and development.
EDUCATION/CERTIFICATION:
Certified CMA, Certification #M5N5G7T2, National Healthcareer Association Exp: 8/13/2025
Clinical Medical Assistant, Roseville Adult School August 2019 – November 2019
CPR/BLS, American Red Cross #5B1B257 Exp:7/2/2025
Business Office Professional Certificate, Placer School for Adults May 2018
RELEVANT SKILLS:
Clinical:
Interviewed patients to ascertain medical history and background.
Recorded vital sign measurements and blood pressure accurately.
Proficient in administering injections, venipuncture techniques, and medication as prescribed.
Skilled in conducting throat cultures, EKG, nebulizer treatments, and urinalysis samples.
Ensured proper sterilization of medical instruments using autoclave sterilizers.
Familiarity with medical terminology, CPT, and ICD-10 coding.
Experience with VelociDoc electronic practice management system.
Customer Service:
Demonstrated ability to anticipate patient needs and ask probing questions effectively.
Clear and concise communication of physician instructions to patients or authorized individuals.
Proficient at de-escalating concerns and resolving issues promptly.
Managed communication with over 80 customers through daily calls.
Administrative/Clerical:
Scheduled follow-up appointments efficiently, optimizing patient care.
Maintained patient records meticulously in compliance with HIPAA regulations.
Utilized various point-of-sale devices with ease.
Managed and tracked inventory, ensuring adequate supplies for smooth operations.
Demonstrated effective time management and prioritization skills.
Knowledge of Microsoft Office 365 suite for administrative tasks.
EXPERIENCE:
Medical Assistant Extern (120 hours), Cal Urgent Care Rocklin, CA 2019
Assistant Manager, Ike’s Ribs-N-Bibs BBQ Catering Rocklin, CA 2014 – Present
Customer Service Consultant (Seasonal), GAP, Inc., Rocklin, CA 2014
Caregiver, Private Patient Rocklin, CA 2008 – 2014
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