Hossam Said

**** **** ****** ***. ** Astoria N.Y 11103

+1-917-***-****

ad4jvy@r.postjobfree.com

Experience

Responsibilities

Front End Manager

Astoria Market Place

**** **** ***. ******* ** 11105

March 2020 – Present

Front End Manager

Foodtown Super Market

1291 Broadway Brooklyn NY 11221

Jan 2015 – Feb 2020

Deli & Foodcourt Manger

Food Town Super Market

1291 Broadway Brooklyn NY 11221

March 2014 – Dec 2014

·Oversee all store activities and ensure optimal level of customer satisfaction.

·Manage and ensure all front-end employees performance and tasks are completed.

·Intake all customer requests / complaints and ensure timely resolution.

·Schedule and sustain all holiday’s and or promotions.

·Ensure compliance to all front-end policies and procedures in accordance with company guidelines and core values.

·Ensure all housekeeping assignments throughout various departments are conducted and implement regular audits for imbalances.

·Evaluate employee performance throughout the year and assist in the execution of their respective Personal Performance Reviews.

·Coordinate with brand equity manger to develop and execute various front-end activities.

·Provide and deliver exceptional customer service and satisfaction.

·Analyze performance of all front-end associates and ensure all tasks and or responsibilities are met in accordance with schedule attainment goals.

·Ensure optimal level of security at store at all times and evaluate all processes for store.

·Prepare reports and submit productivity report to department and store managers.

·Ensure adherence to all human resource policies and provide training to staff, including bookkeeping processes.

·Perform troubleshooting on all hardware issues and ensure timely resolution.

·Inform all customers on upcoming events and programs for various cost saving promotions.

Education

Bachelor’s in communication engineering

PHI Institute, Giza, Cairo, Egypt

January 2014

Courses

Languages

Computer Skills

Strengths

Diploma in Business Administration.

Arabic: Native language

English: 2nd language

Spanish: Intermediate

·MS Windows - Internet

·MS Office (Word, Excel, Access, PowerPoint)

·Adobe Photoshop

·Adobe InDesign

·Pos system / ACH / Customer Merchant (Alpha one) & (Acme system) & (SAP systems)

·AutoCAD

·Keen eye for detail

·Specializing in loss prevention

·Excellent written and communication skills

·Patient, attentive and professional

·Self-motivated, hardworking, team player, energetic, organized, and positive

·Ability to adapt quickly to challenges and changing environments

·Ability to lead, establish goals, attain results while work under pressure

Contact this candidate