Flight Attendant Customer Service
Resume:
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ASANDA NKENKE
CAREGIVER
CONTACT
ad4jur@r.postjobfree.com
ad4jur@r.postjobfree.com
PROFILE
I am an enthusiastic and hardworking individual who can work both individually and in a group situation. I try my best to put in a 100 % effort in everything I do, setting goals and prioritizing to get the best results in any situation. I enjoy voicing out my opinion and have acquired extensive INTERPERSONAL skills that help me to interact COMMUNICATE and COLLABORATE with others effectively. As a result I empathise with people and always put myself in their shoes and LISTEN actively to them and give emotional views.
In my working career I have always volunteered to take LEADERSHIP roles whenever they needed someone to act in a supervisory position and that has helped me in making prompt decisions, ability to delegate responsibilities, inspire my team, communicate effectively with them and align them to achieve a common goal and solve any conflicts that may arise. Whenever we had to do role plays my team always wanted me to take leading role because of my influence and my confidence.
I perceive myself as having a well-developed sense of responsibility. I always make sure that I finish my duties within my job description and adhere to Company policies and procedures professionally and to the best of my ability. I am well motivated and do my best to make a meaningful contribution to the successful completion of a task.
I have acquired good CUSTOMER SERVICE skills, always treating people with professionalism, patience and a people first attitude. Most of my working career I was in the front line, I always had to make sure that customers are satisfied with the service delivery, all their queries resolved and consistently meeting customer’s expectations. Apologise if the customer is upset and acknowledge that the customer is always right.
SKILLS
FIRST AIDER
SAFETY OFFICER
FIRE FIGHTING
COMMUNICATION
INTERPERSONAL
LISTENING
CUSTOMER SERVICE
LEADERSHIP
ORGANISATINAL
TIME MANAGEMENT
TEAMWORK
MARKETING
WRITING
PROBLEM SOLVING
ANALYTICAL
CUSTOMER RELATIONSHIP MANAGEMENT
CONFLICT RESOLUTION
DEDICATION
ENTHUSIASM
CONFIDENCE
PATIENCE
ADAPTABILITY
EMPATHY
PRESENTATION
EXPERIENCE
CAREGIVER – Washington State Seattle
April 2023 – September 2023
I worked in an Adult Home where I looked after a Dementia, Bed-bound and Stroke residents. I helped the residents with medication administration as per schedule. I assisted in personal hygiene and care which included bathing, using the toilet, cleaning up after bathing and grooming them. I assisted with cooking their meals and nutrition and helped feeding our Dementia resident as she was an old lady that wasn’t conversant, had to make sure that her food is blended or very soft as she had a choking problem. Even her water liquids had to be thickened to avoid the chocking problem with her.
I helped with mobility and made sure safe movement inside and outside of the home. I used proper transfer methods to transition from one position to the other to avoid injuries to both me and the residents.
I was hands-on in home maintenance and basic housekeeping. Making sure that the house is kept clean all the time from the kitchen, bathrooms, floors and making of beds. I also had to do laundry every day.
Keeping them company was natural to me as most of the times after the chores are done, I would engage in chats and conversations with the residents. I got to know their background, where they came from and how they ended up in an adult home.
Every day I had to fill in a Progress where I documented their general health, mental state, moods anything that was concerning I had to report it and document it.
This job taught me patience, unconditional love and I bonded with the residents as they were more vulnerable and dependent on me for most of their basic needs, the opportunity to talk to them increased. I got to know stories of their youth, their dreams and wishes for their future.
I have done the following certificates:
1.75 HOURS OF DSHS APPROVED BASIC TRAINING
2.CORE BASIC TRAINING
3.ORIENTATION & SAFETY
4.MENTAL HEALTH SPECIALITY TRAINING
5.NURSE DELEGATION DIABETES
6.DEMENTIA SPECIALITY TRAINING
7.NURSE DELEGATION CORE
8.FOOD HANDLING, CPR AED AND FIRST AID
PRIMROSE HILL PRIMARY
June 2021 – March 2023
Afrikaans, PSW and Social Sciences Teacher in the Foundation phase and Intermediate phase. Preparing class assessments, scholar understanding of the of the subject based on the current curriculum. Although History and Geography are kept separate, the curriculum is designed to complement the knowledge, content, skills and concept outlined in each discipline.
SAA Cabin Crew Member
November 1995 - August 2020
As a Flight Attendant I looked after the general health, safety and well-being of SAA passengers during flights, ensuring everyone onboard has a comfortable trip. I also dealt with problems and requests passengers may have whilst adhering to and enforcing all safety regulations.
On the day of duty I had to attend Pre-flight route briefing about working positions, the flight schedule, passengers we had on board, special passengers(the blind, the deaf, meet and assisted passengers, unaccompanied minors, young passengers, deportees and inadmissibles, etc)When I got on board I performed pre-flight checks to ensure safety equipment is working properly and that the plane is stocked with enough food and beverages for the duration of the flight, duty free trolleys were also loaded and that we had the keys for the trolleys. Did preparations for the flight before passengers boarded. I would then welcome our guests and direct them to their seats and assist in stowing the luggage in the stowage. As passengers were boarding announcements were made in English and also in the language of our departing destination or landing destination. We also made sure that we never seated inappropriate passengers in emergency exit doors, ie passengers that were not willing and those that were unable to help in opening the door in the event of an emergency. Passengers had to adhere to all safety procedures and demonstrations and ensuring that they follow safety procedures in an emergency.
When everyone had boarded we closed the doors and prepared the flight for departure, making sure everything is stowed away and that the cabin is sterile. After taking off the service would start where passengers are served with food and beverages.
Afterwards duty free items would be sold, I always volunteered as I loved selling on board for the incentives that came along with the sales. When we approached the destination we cleared the cabin for landing . We greeted the passengers off and helped all our special passengers out of the plane making sure that passengers leave the plane safely.
Completing flight report after the journey was also part of the job and writing it in detail as to everything that happened on board. I am also trained in First Aid should a passenger fall ill during the flight, and had to fight the fire in the event of a fire on board.
Duties :
Greeting passengers and checking boarding passes as they enter and exit the plane.
Ensuring the plane is neat and tidy.
Delivering food and drinks and selling duty free products.
Demonstrating safety procedures.
Checking seat belts and making sure luggage is secured.
Making sure safety equipment is in working order.
Administering First Aid if needed.
Writing Flight reports.
Zuzile Lower Primary
April 1995 – Oct 1995
Reason for leaving: Temporary position
Chuma Lower Primary
January 1995 – 31 March 1995
Reason for leaving: Temporary position (filling in for teacher on maternity leave)
Duties as a Teacher
(i)COMMUNICATION
- To co-operate with colleagues of all grades in order to maintain a good teaching standard and progress among learners and to foster administrative efficiency within the school.
- To collaborate with educators of other schools in organizing and conducting extra mural activities.
- To meet parents and discuss with them the conduct and progress of their children.
(ii)ADMINISTRATIVE
- To co-ordinate and control all the academic activities of each subject taught.
- To control and co-ordinate stock and equipment which is used and required.
- Stakeholder holder relation with parents, SBG and staff members
- Fire drill and first aid
(III) TEACHING
- To engage in class teaching which will foster a purposeful progression in learning and which is consistent with the learning areas and programmes of subjects and grades as determined.
- To be a class teacher
- To prepare lessons taking into account orientation, regular courses, new approaches, techniques, evaluation, aids etc. in their field.
- To take on a leadership role in respect of the subject, learning area or phase.
- To plan, co-ordinate, control, administer, evaluate and report on learner’s academic progress.
(IV)EXTRA & CO CURRICULAR
-To cater for the educational and general welfare of all learners in my care
- To share in the responsibilities of organizing and conducting extra mural activities.
Trust Bank
January 1994 – December 1994
Ledgers department, I was responsible for marking cheques and validating the signatures on a cheque against other banks. Ensuring that Pick n Pay payments were made and that they were balancing every Friday. Validate documentation according to the contract deliverables and validation framework
Permanent Bank
March 1991 – December 1993 (week-ends and holidays only)
Bank Teller – ensuring that clients adhered to bank policies and procedures and update stakeholders on payments. I worked on a part-time basis during the weekends, holidays and after school.
REFERENCES
Ms Zukiswa Ramasia
Former Acting CEO at SAA
Mr Marco Pona
Manager Cabin Services
Ms Nokwanda Rulumeni
Primrose Hill Primary School
Ms Lucy Ngare
Manager & Provider in Caregiving
EDUCATION & TRAINING
Department of Social & Health Services – USA
Delegation Core – 9 Hours
Core Basic Training – 56 Hours
Orientation and Safety – 5 Hours
Mental Health Speciality Training – 8 Hours
Dementia Speciality Training – 8 Hours
Nurse Delegation Diabetes – 3 Hours
75 Hours of DSHS Approved Basic Training
TEFL Professional Institute
Teaching English as a Foreign Language
2022
Online course on Teacher Records
Dr WB Rubusana College of Education
Teachers Diploma – Foundation phase
Jan 1991 – Jan 1994
School Management III
Senior Primary Subject Didactics III
Teaching Practice III
Biology III
English as a Medium of Instruction/Education III
Xhosa III
English III
Afrikaans III
Mzomhle High School
1983 - 1987
Xhosa HG
English HG
Afrikaans HG
Biology HG
Physical Science SG
Mathematics HG
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