Bridgitte Uriostegui

Santa Fe, NM *****

ad4jt9@r.postjobfree.com

+1-505-***-****

Extensive experience with customer service, sales and banking. Committed to deepening customer relationships while providing world class customer service. Pursuing an opportunity in management to leverage advanced skills in staff training development, and reaching sales objectives. Authorized to work in the US for any employer

Work Experience

Night Auditor/Front Desk Agent

New Waterloo-El Rey court - Santa Fe, NM

February 2023 to September 2023

• Cultivate a pleasant experience while assisting guests with checking into the hotel and out of the hotel.

• Insure payments are processed correctly and accurately

• Solve any guest issues or complaints

• Create new reservations or maintenance existing reservations across two different platforms .

• Effectively and efficiently complete the of day reports using various POS system’s : Toast, Opera, Shift four.

• Locate any discrepancies while balancing the end of day totals.

• Balance cash drawer

• Stock merchandise

• Provide assistance to assigned projects

• Effectively multitask with little to no error

Senior Member Service Officer

SANDIA AREA FEDERAL CREDIT UNION - Santa Fe, NM

August 2020 to January 2023

• Assist members and connect them to solutions that meet their financial objectives. By taking ownership, and acting with empathy and integrity while deepening member relationships with credit union.

• Process loans with understanding the sense of urgency while maintaining accuracy and

• Provided members with product information based on their individual needs.

• Mentor and give direction to junior team members and provide training on best practices.

• Complete tasks assigned by the Branch Manager/ assistant manager.

• Collaborating with Branch Management in areas where improvement is needed in meeting sales goals.

• Regularly meet and exceed loan volume goals.

• Excellent communication with solid knowledge of credit union processes and products. Finincal Service Consultant

Del Norte Credit Union - Santa Fe, NM

June 2018 to December 2019

• Identify and recommend the best products or service solution to members & non-members to resolve members financial needs and concerns.

• Evaluate members needs and offer appropriate financial products and services (New Accounts, Debit Cards, Credit Cards, Loans, etc.)

• Analyze account information and loan applications in order to offer additional credit union products and service solutions.

• Interviewing applicants, explain loan options, rates and collateral requirements to members, and gather required information for underwriters.

• Manage member accounts; open, close and oversee transactions

• Resolve issues with accounts

• Reach out to potential members to generate new business Relationship Banker II

Bank of Oklahoma Financial - Santa Fe, NM

March 2017 to May 2018

• Assessed the financial circumstances of clients and prospects and provide tailored solutions for their needs. Solutions included a full range of retail products and loans, as well as partnering across the Bank to meet customer needs.

• Provided optimal customer experience by solving clients' financial concerns and challenges while adhering to bank policies, compliance, and regulations.

• Provided efficient transactions, developed relationships with clients to identify opportunities to help clients meet their financial goals.

Universal Banker

U.S. BANK - Santa Fe, NM

October 2015 to December 2016

• Specialized in customer service experience through sales, service and digital engagement of consumer and Business Banking customers.

• Supported daily operations of the branch as a Teller and met customer service and sales needs as required by assigned branch.

• Follow the Bank's sales process and provide simplified, customer- focused advice and guidance. Assistant Manager

MENS WEARHOUSE - Santa Fe, NM

July 2007 to March 2015

• Used leadership skills to inspire success among team members

• Coached sales behaviors to maximize personal and store sales volume.

• Provided world-class customer service

Education

Some college in Dental Assisting

SANTA FE COMMUNITY COLLEGE - Santa Fe, NM

October 2013 to January 2014

Skills

• Banking

• Customer service

• Sales

• Management

• Guest Services

• Training & Development

• Account Management

• Front Desk

• Night Audit

• Leadership

• Microsoft Windows (7 years)

• POS

• Microsoft Office

• Upselling

• Auditing

Certifications and Licenses

Certified Notary Public

Assessments

Delivery driver — Proficient

June 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

October 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Attention to detail — Proficient

May 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

May 2023

Identifying and resolving common customer issues

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

September 2023

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Proficient May 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Office manager — Proficient

December 2022

Scheduling and budgeting

Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

June 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate