Noah DuBose

Montgomery, AL *****

ad4jsq@r.postjobfree.com

+1-334-***-****

Dynamic and results-oriented IT professional with a diverse background spanning technical support, equipment maintenance, and system administration. Demonstrated expertise in troubleshooting and resolving issues with both hardware and software across multiple industries, including education and gaming. Proven track record of providing top-notch technical assistance to users at all levels. Skilled in AV setup, equipment deployment, and systems troubleshooting, with a keen eye for detail and a commitment to delivering exceptional service. Currently excelling as a Banner Security Administrator, ensuring robust security protocols and providing critical technical assistance to system users. Adept at leading special projects and implementing innovative solutions to enhance operational efficiency. Willing to relocate to: Hattiesburg, MS - Pelham, AL - Opelika, AL - Montgomery, AL Authorized to work in the US for any employer

Work Experience

Banner Security Administrator

Alabama Community College System - Montgomery, AL

February 2021 to Present

(3 years 2 months)

• Defined and updated security groups and security classes.

• Created user accounts and assign users to groups in Banner and associated systems.

• Tested security group membership.

• Analyzed and audited security policies and procedures.

• Ensured delivery of high-quality service to end-users.

• Performed a periodical review of the security log table for security breaches. • Reset Passwords for locked user accounts.

• Made appropriate changes in operating system and utility software to maximize the efficiency with which end users may access information.

• Functioned in a lead capacity by responding to calls for technical assistance.

• Provided technical assistance to system users.

• Special project: Sourced and implemented a new help desk to be used for the ERP Analyst team. Project is currently expanding to be utilized by all 24 locations.

• Special Assignment: Commuted to support Reid State Technical College after loss of IT staff while maintaining current duties.

IT Operations Technician

Alabama Community College System

May 2016 to February 2021

(4 years 10 months)

IT Technician Duties:

Provide technical support to the staff of the central office and colleges around the state as needed. Primary Duties:

• AV setup.

• Equipment deployment.

• Equipment repair.

• Basic to Advanced systems troubleshooting.

• Help desk system management.

• Monthly board meeting setup and station testing.

• One on one training with users in new technology and tools. Secondary Duties: Banner team training and setup for large training sessions. Worked with team leaders to better understand the back end of Banner. Created and managed the banner helpdesk until it’s replacement with ManageEngine

Game Performance Technician and Repair Specialist

Wind Creek Hospitality

February 2016 to May 2016

(4 months)

Technical support for the maintenance and repair of electronic gaming devices. Duties included: Trouble shooting of multiple companies’ devices, completed repairs, rewiring of irreplaceable parts, performed daily preventive maintenance, oversaw nightly withdrawal of day’s earnings and repairing any damage which occurred during collection, specialized in game machine/PC repair, participated in installation and decommissioning of equipment.

Computer Technician

Elmore County Board Of Education

February 2015 to January 2016

(1 year)

Technical support for the teachers and administrative staff of Elmore County Public Schools. Duties included: Trouble shooting stationary and mobile devices, running, and terminating CAT 6, installation of devices (Apple TVs, Printers, projectors), training in the use of devices for better instructional use, submitted RMAs for both domestic and international mail. Education

Associate's Degree in Computer and Information Systems H Councill Trenholm State Technical College

2008 to 2010

Skills

• Technical Support (9 years)

• Help desk (9 years)

• Active Directory (4 years)

• Software Troubleshooting (9 years)

• Remote Access Software

• Equipment Repair (9 years)

• Network Support

• Troubleshooting

• Microsoft Office (9 years)

• ERP systems (3 years)

• Desktop support (9 years)

• ServiceNow

• Customer service (9 years)

• Azure (1 year)

• Vulnerability assessment (1 year)

• TeamViewer (10+ years)

• Computer skills

• Driving

• Communication skills

• TCP

• Windows

• TCP/IP

• IT

• Computer networking

• LAN

• Operating systems

• WAN

• Slack

• Solarwinds

• SharePoint

• LDAP

• VPN

Links

linkedin.com/in/noah-dubose-1860542ba

Assessments

Work style: Reliability — Proficient

March 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Technical support — Proficient

January 2022

Performing software, hardware, and network operations Full results: Proficient

Technical support: Customer situations — Proficient March 2024

Responding to technical support situations with sensitivity Full results: Proficient

Mechanical knowledge — Proficient

March 2024

Understanding and applying mechanical concepts and processes Full results: Proficient

Data entry: Attention to detail — Proficient

March 2024

Maintaining data integrity by detecting errors

Full results: Proficient

Attention to detail — Proficient

March 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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