Travis Lane

757-***-****

**** ******* ***

Wake Forest NC

Travis Lane Wake Forest, NC 757-***-**** ad4jsa@r.postjobfree.com

Qualification Summary:

Seeking an opportunity where I can utilize my strong communication skills and technical knowledge, and experience to

assist in resolving issues and executing, and implementing procedures that ensure efficiency in production.

Technical Summary:

Identified technical problems and debugged hardware and software related to Meraki Devices. Troubleshoot and Install

Microsoft Operating Systems. Windows Server/Active Directory Experience/Group policy. Solid understanding of the

OSI or TCP/IP model. Microsoft Exchange Admin/Support Experience. Strong work ethic and communication skills.

Understanding of networking including router, switches, and router commands. Deep understanding of networking

protocols (e.g., IPSEC, EIGRP, OSPF, 802.11. telecom systems (CTI, PBX, VOIP) including switches and protocols.

Able to cope with stressful working conditions along with providing excellent customer service

Technical Summary

Windows Server/Active Directory Experience/Group policy. Solid understanding of the OSI or TCP/IP model. Microsoft Exchange Admin/Security Experience. Strong work ethic and communication skills. Understanding of networking including router, switches, and router commands. Deep understanding of networking protocols (e.g., IPSEC, EIGRP, OSPF, 802.11. telecom systems (CTI, PBX, VOIP) including switches and protocols. Able to cope with stressful working conditions along with providing excellent customer service. Managing and configuring Cisco and Fortinet firewalls

Professional Summary: 3/2023-3/2024

Aspen Dental

Network Engineer

1. Configure Cisco Meraki switches and Wireless Access Points. SD-WAN/Palo Alto monitoring, configuring and troubleshooting issues from different site across USA.

2.Manage day to day deliverables including install, configure and maintain network technologies.

a.Analyze and resolve technical issues.

3.Monitor all network equipment to ensure optimal availability and performance. Strong knowledge of Routing protocols, Switching protocols and VPN

4.Develop and update documentation of networking devices, networking topologies and decommission old network equipment.

5.Configuring load balancing in NetScaler windows 2019 including creating Virtual server monitoring networking traffic and troubleshooting.

Create a python script for rebooting servers after windows upgrades and patching.

Pfizer, Rocky Mount, NC 4/2022-02/2023

Network Engineer

Configure wireless routers and WAPs with static Ip addresses, default gateway, encryption security and network channel. Troubleshooting users Wi-Fi connectivity by checking bandwidth, protocol mismatches, DHCP.

Configuring vlans on Cisco switches 3650, 5700, 9300 for manufacturing equipment including

Laptops, cisco phones, gateways, and printers. Processing change control requests for networking devices. Providing proper documentation, service reports and project updates for devices on network.

Provides technical expertise for application support. That may include application products from Vendors such as Veritas, Dell Avamar, Black Ice and other applications designed for data protection. Perform System Administrator duties during periods of heavy volume or staff absences.

Troubleshooting network related issues including users not having proper access, incorrect vlan’s,

devices not properly configured on the network. Demonstrate good planning, organizing, time management and team participation skills.

Responsible for routine and preventive maintenance work, ensure all the equipment and facilities work safely, efficiently, and reliably.

Sigma Electric, Garner NC 09/2021-3/2022

Network Engineer

Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoot and resolve general system hardware, software, power cabling, network cabling, and network failures and conflicts.

Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.

Troubleshoot end users networking issues remotely using LogMein and configuring Meraki switches.

Installing, configuration and maintenance of computers, workstations and/or other related equipment and devices.

Maintains and updates ticketing system in Sapphire. Document projects and maintain end user instruction.

GSK, Durham, NC 04/2021 – 8/2021

Support Technician

Providing fault analysis to customers various core operating systems and platforms. Resolving client tickets in ServiceNow.

Providing first and second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues.

Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware and software, while providing excellent communication and internal customer service skills.

Skidata, Raleigh, NC 10/2019 – 02/2021

System Engineer

Using VMWare to provide remote support including configuring parking logic software, system upgrades, hot fixes and troubleshooting technical issues.

Providing support to field teams and customers as needed, work closely with 2nd and 1st level requests.

Assist service team technicians with service calls remotely or onsite.

Work with Service Manager/Account Manager on various tasks related day-to-day service upgrades, facility optimization plans, operator turnover.

Perform site surveys for intelligence gathering necessary for proper quote proposals of existing site and customer accounts.

Properly plan and prepare for installation and configuration of software packages for computer and hardware devices for existing site upgrades and service replacements.

Created technical documentation for user’s access parking equipment, password recovery and two step authentication.

WTVD, Durham, NC 09/2014 – 09/2019

System Engineer

Monitor and troubleshooting networking performance using SolarWinds and Logic Manager.

Coordinated applications development and support for users.

Configured, installed, and administered network infrastructure and telecommunications system.

Troubleshoot Microsoft Office, Adobe suite, Java software issues on user desktops.

Managed and maintained users, computers, and group policies using Active Directory.

Test and Configure 3750 Cisco Switch, HD Decoder De351, Tandberg Video Receiver, Black KVM Controller and Black Box Hub.

Used Spectrum Analyzer to tune in Microwave shots including Helicopter and Live Trucks.

Configure and install various network devices and services routers, switches, and firewalls.

Performing network maintenance and system upgrades including service packs, patches, and security configurations.

Spectrum, Raleigh, NC 09/2010 – 09/2014

Video Engineer

Providing network and desktop support including troubleshooting slowdowns, broadcast server crashes and system maintenance.

Research issues on multiple computer systems and products to resolve cases, answer inquires and outline solutions.

Operated and optimized digital and analog equipment required for television broadcasting, including routing switchers, audio boards, and video switchers.

Repair and maintain all computer, server, network, and wireless hardware and assist in the evaluation and selection of new hardware, utilities, and network software.

Education:

North Carolina A&T State University Greensboro, NC 2010

Bachelor of Science in Broadcast Journalism

Wake Tech Community College Raleigh, NC 2013

Computer Systems Networking and Telecommunications

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