Business Management Administrative Assistant
Resume:
Curriculum
Vitae
Curriculum Vitae
Of
Ayanda Shabalala
ID Number: 940***-****-*** Contact Phone Number: 073*******/074******* Personal
Information
First Names:
Ayanda Nonhlanhla
Surname:
Shabalala
ID Number:
Race:
African
Gender:
Female
Date of Birth:
1994/01/30
Phone Number:
Physical Address:
215 diliza street
Emndeni north
P.O kwa-xuma
Soweto
1868
Health:
Good
Marital Status:
Single
Languange
Proficiencies:
English (Read, Write, Speak)
isiZulu (Read, Speak)
Sesotho(Read, Write, Speak)
Driver’s License:
Code C1
Further Education & Training
Institution: South West Gauteng College
Course: Business Management N4(2019)
Subjects: Introductory Accounting
Management Communication
Computer Practice
Entrepreneurship
Business Management
Course: Business Management N5(2019)
Subjects: Public Relations
Sales Management
Computer Practice
Entrepreneurship
Business Management
Course: Business Management N6(2019)
Subjects: Public Relations
Sales Management
Computer Practice (Excel)
Entrepreneurship
Business Management
Secondary Education
Institution: Naledi High School
Highest Grade : Grade 12(2011)
Subjects:
1. Zulu
2. English
3. Life Orientation
4. Economics
5. Business Studies
6. Math Literacy
7. Accounting
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2
Curriculum
Vitae
Curriculum Vitae
Of
Ayanda Shabalala
ID Number: 940***-****-*** Contact Phone Number: 073*******/074******* Personal
Information
First Names:
Ayanda Nonhlanhla
Surname:
Shabalala
ID Number:
Race:
African
Gender:
Female
Date of Birth:
1994/01/30
Phone Number:
Physical Address:
215 diliza street
Emndeni north
P.O kwa-xuma
Soweto
1868
Health:
Good
Marital Status:
Single
Languange
Proficiencies:
English (Read, Write, Speak)
isiZulu (Read, Speak)
Sesotho(Read, Write, Speak)
Driver’s License:
Code C1
Work Experience
Institution: Vstechnologies cc
Position : Admin Clerk(Receptionist)
Duration : 1 year ( January 2014 – December 2014)
Duties
• Seeking potential clients and business
• compiling daily reports
• Making follow up calls on deliveries and installations of machines
• Draft and bind proposals
• Checking outstanding payments and following up on unsettled debts.
• Depositing cheques
• Filling,photocopying,faxing,E-mails and scanning of documents
• Collecting machine meter readings and calculating them
• Welcoming clients
• Handling new accounts
Institution: Shapiro Shaik Defries and Associate
Position : Debt collector
Duration : 1 year (June 2017 – May 2018 )
Duties
• Debt collection
• Customer service
• Solving customer problems and arranging for payments/settlements Institution: John Orr Technical High School
Position : Admin Assistant (Intern)
Duration : 1 year ( September 2018 – August 2019)
Duties
• Admissions
• Capturing absentee’s and late coming statistics
• Printing of any data required by educators. (Code of conduct, absentee lists, marks for use for prize giving etc.)
• Call candidates for interviews and email invitations for interviews
• Prepare transfer cards for learners on request
• Administer record keeping
• Maintain rapport with parents
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Curriculum
Vitae
Curriculum Vitae
Of
Ayanda Shabalala
ID Number: 940***-****-*** Contact Phone Number: 073*******/074******* Personal
Information
First Names:
Ayanda Nonhlanhla
Surname:
Shabalala
ID Number:
Race:
African
Gender:
Female
Date of Birth:
1994/01/30
Phone Number:
Physical Address:
215 diliza street
Emndeni north
P.O kwa-xuma
Soweto
1868
Health:
Good
Marital Status:
Single
Languange
Proficiencies:
English (Read, Write, Speak)
isiZulu (Read, Speak)
Sesotho(Read, Write, Speak)
Driver’s License:
Code C1
• Assist ground staff with completion of their forms
• Sending and receiving faxes
• Assist teachers when necessary (copy, fax, fly paper etc.)
• Typing of question papers
• Answering and making calls
• Handling learner related queries
• Making announcements
• Liaising with parents
• Manage the reception area and the switchboard with 6 lines and 14 extensions
• Secretarial and administrative support
• Screen calls and relay messages
• Assisting parents with filling in application forms for Exemption
• Call parents to fetch sick learners, issue first aid kit
• Typing question papers, worksheets and anything that needs to be typed
• Assisting with admissions for new learners
• Assist parents with enquiries
• Filing
• Teachers assistant
• Compiling minutes
• Data capturing
Institution: ABinBev (SAB)
Position : Customer Relationship Representative
Duration : 2 years ( December 2020 – March 2022)
Duties
•Responsible for the completion of basic call handling processes
•Responding to customer calls by answering timeously, identifying the customer through the customer ID and follow the customer verification process and confirm all relevant details
•Responsible for order management including processing of customer orders
•Developing and maintaining professional relationships with customers and ensure that customers’ expectations have been met
•Introducing customers to new product offerings
•Attending to customer’s order queries such as order change, load prioritization, delivery change, delivery time change, ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or unplanned order
•Attending to the customer's query in an efficient and professional manner
•Providing customers with right first time fulfilment of products/services including timeous resolution of queries or escalation to the appropriate department. (First call resolution) 4
4
Curriculum
Vitae
Curriculum Vitae
Of
Ayanda Shabalala
ID Number: 940***-****-*** Contact Phone Number: 073*******/074******* Personal
Information
First Names:
Ayanda Nonhlanhla
Surname:
Shabalala
ID Number:
Race:
African
Gender:
Female
Date of Birth:
1994/01/30
Phone Number:
Physical Address:
215 diliza street
Emndeni north
P.O kwa-xuma
Soweto
1868
Health:
Good
Marital Status:
Single
Languange
Proficiencies:
English (Read, Write, Speak)
isiZulu (Read, Speak)
Sesotho(Read, Write, Speak)
Driver’s License:
Code C1
•Attending to various customer queries including licensing (Beer), pricing, attributes, general account queries, special events, sales, sponsorship, delivery, master data, asset and equipment, packaging and installation queries
Credit Query Handling Responsibilities
•Attending to customer's credit query regarding balance enquiries or statement requests or log the call and transfer to credit (specialist)tier
•Provide customer account management services, including providing answers to account related questions
•Keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
•Providing relevant and timeous feedback to the customer by preparing the required information, communicating through the preferred method
•Providing the customer with feedback when the query has been resolved and during the query resolution process if necessary
Institution: Old Mutual Finance
Position : Aspiring Financial Advisor
Duration : 5 months (September 2022 – January 2023) Duties
• Prospecting for potential clients face to face and via telephone.
• Answering client questions about financial plans and strategies and giving financial advice.
• Advising clients to help them reach their financial gains.
• Analysing financial data received from clients to develop strategies for meeting the clients goal.
• Managing and updating client portfolios.
• Building and maintaining client base.
• Closing and meeting sales targets.
References
1. Lavern Thompson : Vstechnologies
Contact number : 079-***-****
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5
Curriculum
Vitae
Curriculum Vitae
Of
Ayanda Shabalala
ID Number: 940***-****-*** Contact Phone Number: 073*******/074******* Personal
Information
First Names:
Ayanda Nonhlanhla
Surname:
Shabalala
ID Number:
Race:
African
Gender:
Female
Date of Birth:
1994/01/30
Phone Number:
Physical Address:
215 diliza street
Emndeni north
P.O kwa-xuma
Soweto
1868
Health:
Good
Marital Status:
Single
Languange
Proficiencies:
English (Read, Write, Speak)
isiZulu (Read, Speak)
Sesotho(Read, Write, Speak)
Driver’s License:
Code C1
2. Linick Barends : Shapiro Shaik Defries & Associates Contact number : 062-***-****
3. Fanisile Khanyile : John Orr Technical High School Contact number : 011-***-****
4.Robyn Sampson : South African Breweries(AbinBev) Contact number : 086-***-**** /060-***-****
5. Daniel Mabaso : Old Mutual
Contact number : 078-***-****
Contact this candidate