K

Devan

Kelley

903-***-****

devankelley***@yahoo

.com

Irving, TX 75062

SUMMARY

Currently employed as a member of management at Walmart. Been with company for 8 years and have had 4 promotions during my duration of employment. I've also trained numerous amounts of managers to be better in their role. Been in management for 15 years. I've worked in telecommunications, restaurant business, medical data entry, project management, and retail. I can always offer a great insight to any company employed at. I strongly believe in helping everyone along with myself succeed in the company. With my experienced years in leadership, and adaptable mindset, I bring a fresh outlook and promote growth with self and others. SKILLS

Production Monitoring

Performance Monitoring

Trend Tracking

Schedule Management

Complaint Resolution

Coaching and Mentoring

Meeting Coordination

Auditing

Team Leadership

Food Preparation

Cash Handling

Microsoft Office

Keyboarding

Data Entry

Shipping & Receiving

Customer Satisfaction

EXPERIENCE

Team Lead

Dallas, TX

Walmart/ Sep 2015 to Feb 2024

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels.

Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

In charge of the entire store. An ambassador of freight going in and out of the store. Control of inventory, along with cash handling when working in the cash office. Lead the team to success while completing multiple task together.

I also teach and train numerous amounts of new associates to help them to be the best successful associate they can be. I also help associates promote up in the company. Resolved escalated customer complaints or queries promptly and efficiently. Monitored team performance against targets, taking corrective action where necessary. Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Food Server

Texarkana, TX

Cracker Barrell/ Aug 2015 to Apr 2021

Greeted guests in a friendly and welcoming manner. Prepared tables for meals by setting up items such as linens, silverware, and glassware. Informed customers of daily specials and menu changes. Brought food and beverages to the table in a timely manner. Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction. Took orders from customers accurately and delivered to kitchen staff promptly. I also was a “Red Shirt Trainer” on the grill as well as a Server. So with being cross trained i provided multiple teachable moments to my peers.

Assistant Manager

Hope, AR

Taco Bell Restaurant/ Apr 2013 to Jun 2015

With my role I managed the entire store. Handling ordering, inventory, scheduling, food cost, and maintaining company goals.

Conducted regular performance reviews for employees to identify areas of improvement.

Customer Service Representative

Texarkana, TX

Harte Hanks/ Jun 2013 to Feb 2014

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Covered different accounts with the company. From MLB, to insurance agent, and also FedEx Domestic Trace.

Project Manager

Texarkana, AR

AT&T Business Solutions/ Dec 2012 to Jun 2013

Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization. Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

Facilitated resolution of conflicts between team members when necessary. Developed and maintained project plans, timelines, and budgets. Assistant Manager

Texarkana, TX

Brickhouse Burgers/ Sep 2008 to Jun 2012

Overseer of food cost and control of labor.

Monthly routine of inventory throughout the entire store. Promoted proper customer service to ensure customer retention. In charge of multiple bank deposits nightly at end of every shift. Certified in OSHA & Food SefeServ

EDUCATION AND TRAINING

High School Diploma

Texas High School May 2010

Texarkana, TX

Bachelor of Computer Science

Texarkana College

Texarkana, TX

Contact this candidate