Customer Service Representative
Resume:
NJ
Nikkiya James
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Popeye's Restaurants - Popeyes manager
Killeen, TX
10/2023 - Current
Teleperformance - Customer Service Representative
Killeen, TX
02/2018 - Current
Good community - Customer service rep, Home Health Aide Killeen, TX
01/2018 - Current
Manpower - Assembly Worker
Killeen, TX
03/2023 - 06/2023
Killeen Independent School District - Assembly Custodian Killeen, TX
02/2017 - 01/2018
Sonic Drive - Cook
Killeen, TX
08/2015 - 01/2016
Compass Group - Cooking Cook
● Supervise employees cashier drive through packing cooking prep
● Cleaning the schools and classrooms and bathrooms ad4jph@r.postjobfree.com
Killeen, TX 76541
Skills
● Customer Service
● Call Center
● CSR
● Customer Care
● Microsoft Excel
● Microsoft Word
● Microsoft Office
● Microsoft Outlook
● Custodial Experience
● Caregiving
● Security
● Home Care
● Cleaning Experience
● Food Preparation
● Typing
● Cooking
● Laundry
● Meal Preparation
● Hotel experience
● Cash handling
● Sales
● Upselling
● VPN
● Live chat
● CSS
● Documentation review
● Zendesk
● Customer support
● Cold calling
● Computer networking
● Training & development
● IOS
● Mac OS
Bryan, TX
12/2014 - 06/2015
Aegis Communications Group - Customer Service Representative Killeen, TX
09/2013 - 06/2014
Dollar Tree - Stocker
Killeen, TX
10/2011 - 01/2012
SRT Security - Stocker Security Officer
Killeen, TX
11/2010 - 01/2011
McDonalds Crew Member - Cashier and cook
Killeen, TX
06/2008 - 10/2009
Denny's - Aide
Killeen, TX
Customer service
● Cooking for the athletes and Texas a&m
● Checking ppl at the club and apartments
Accomplishments
Collaborated with team of 30 in the development of [ Getting my Store in Order as a Manger].
●
● Telemarketing
● Software troubleshooting
● Google Docs
● Windows
● Retail management
● Restaurant experience
● Food safety
● Food service
● CRM software
● Inside sales
● Customer service
● Salesforce
● Outbound sales
● Microsoft Access
● Telecommunication
● Guest services
● Leadership
● Hospitality
● Cash register
● Serving
● Order fulfillment
● Computer skills
● Human resources
● Accounts receivable
● Technical support
● Administrative experience
● Communication skills
● Quality control
● Management
● Organizational skills
● Product demos
● Negotiation
● Front desk
● QuickBooks
● B2B sales
● Assembly
● Presentation skills
● Recruiting
● Childcare
● Marketing
● Certifications and Licenses
● Security Guard
● Human services
● Medication organization
● Light Housekeeping
● Housekeeping
● Feeding Assistance
● Nutrition management
● First aid and safety
● Dressing assistance
● Appointment Scheduling
● Scheduling
● Account updating
● Complaint resolution
● De-Escalation Techniques
● Customer Education
● Product Education
● Follow-up skills
● Promotional support
● Staff Training
Education
06/2008
Richard milburn
Killeen, TX
Bachelor: business administration
04/2002
Went to Gary job corps and received my
human services certification Food Handler
Certification Certified Medication Aide
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