April Charmak

March **, ****

**** ****** **** **., *********, CA 95661

707-***-****

ad4jpf@r.postjobfree.com

OBJECTIVES

Experienced professional with a strong background in customer service, seeking a leadership role to leverage exceptional customer service skills, leadership abilities, and drive for operational excellence.

EXPERIENCE

Janie and Jack

Assistant Manager

November 2022-August 2023

My duties are to drive business by assisting sales associates to reach their potential and create customer experience between the two. I meet store demands in product showcasing. Training new sales associates on tasking, customer service, and Janie and Jack company policies. I create goals and consistently showing support in meeting each individual goal through knowledge, encouragement, and appreciation. I also meet and resolve any challenges with patience and problems solving skills. I assist GM with reports, audits, sales programs, scheduling, giving corrective action, interviewed new possible sales associates and keeping up with the business end of things. I am knowledgeable with opening/closing procedures with register. Changing the safes codes. Work with programs IXopera, Zipline, ADP, and proficient with all Microsoft software. Merchandising is the key to success to layout new line get it ready for sales associates and assist in the floor layout. I am knowledgeable in new line floor plan as given direction through Janie and Jack marketing. Lastly assist sales associates with markdowns, changing signs, and all other marketing material as directed.

Thunder Valley Casino Resort

Assistant Supervisor for Internal Maintenance and Uniforms

2021-2022

Assists Leadership in organizing and assigning tasks for porters as well as Utility Porters and a sub-contracted Advanced team. Monitor all team members in their job duties and performances. Encourage team members to stick to policies through positive reinforcement. Kept track of disciplinary actions and attendance for team members in a program called Tracker. Handle calls from other departments in keeping the resort up to four diamond standard. Kept track and reported needed inventory. Placed team members to daily tasking assignments. Assisted with Security in any discrepancies such as spills, broken glass, bios around property. Through radio communication kept in-touch with team members for any issues, and new tasking for all issues of concern around property. Interviewed and hired new team members. Assisted in handing out new uniforms for new team members. Handed out rewards to team members that do above and beyond work, plus exceptional attendance. Huddled team members at beginning of shift. Handed out radios and keys. Programmed new team members into a key watcher to get their own keys. Read policies to new team members. Kept a safe happy team through encouragement and empathy in helping them enjoy their job duties in the busiest times of evening.

Transportation Dispatcher

2019 - 2021

As the graveyard dispatcher it is my responsibility to handle all incoming calls, find available drivers and place reservations for all approved guests requesting transportation. I review and edit any scheduling of the drivers to fit guest needs. Manage all vehicles are fueled, cleaned, and ready for the next run. Assist hosts and casino operations manager in arranging transportation at any given time for guests, specifically Elite and President players. I have received my training certificate proving I am an efficient worker and excel at my job. Monitor and report any changes in inventory. Manage drivers by making sure they receive correct direction for their next run and see that each driver completes their job duties for the day. I excel at organizing tasks per day for each driver weekly. I do all my own correspondence with team members, leadership, hosts, as well as player development, and UAIC. I assist in the coordination of vehicle inspection information for the CHP audit. Assist the Supervisors and Manager in making the office run more efficient using any programs needed such as Promo tracker and adding player search; also anywhere I see room for improvement. I am fluent in working in Microsoft applications, Limo Anywhere, Promo Tracker, Opera, and google software programs. I have also created an outline for the Thunder Buck program for dispatchers and limousine drivers where there was none for the interest of the supervisors. In my down time I assisted valley with receiving and handing out keys.

Call Center Agent

2018 -2019

Handles all incoming calls to the Resort’s main number, as well as internal guests in a professional and pleasant manner. Provides superior guest service by acting as a “one stop shop” for all our guest’s needs. Handling everything from room, spa, and restaurant reservations to wake-up calls and special guest requests. Creating the highest level of AAA Four Diamond Service from first moment of interaction. It is also the responsibility as a call center agent to have knowledge of all the goings on in the Casino resort.

Sales Associate TJ Maxx

2016 - 2018

Handle all customer sales; Greet Customers and help in any way possible.

Pitch TJ Maxx credit and reward cards. Distribute product go backs to proper bins. Hang clothes, attach sensors and size numbs accordingly per department.

Prevent possible shrinkage in store security. Assist all employees in job duties when needed. Answer phones, transfer calls, assist in customer service.

Organize product on floor as much as possible. Process products with appropriate sales numbers and pricing.

Marketing Coordinator Turley & Associates

2007 - 2009

Managed my own department and handled all marketing material, including layout and design.

Handouts, page inserts, and brochures.

Photography editing, layouts for hard copy and websites.

Researched and found all and any new job opportunities. Created all proposal writing with deliverance. Attended all new job seminars. Created power point presentations. Organized business seminars for prospective clients. Answered phones when needed. Re-

Administrative Marketing Assistant to VP of Marketing Farlow’s Scientific Glassblowing

2004 - 2007

Created website www.farlowsci.com.

Designed and handled all marketing materials for inside and outside sales.

Price book, catalog, location guide, fliers, and brochures.

Sales order forms and procurement. Quote sheets.

Updated and managed all quality assurance manuals and books. Helped in sales calls, sales orders, and customer quotes. Handled all outgoing shipping. Re-organized all filing systems. Assisted accounts payroll with accounts receiving data entry. Answered calls through a multiple phone lines system. Using intercom as well as transferring calls.

Administrative Marketing Assistant to VP of Marketing Litton Engineering Laboratories

2000 - 2004

Design, layout, and print of all marketing, advertising materials.

Photographed glassblowing supplies. Editing for hard and computer copy. Handled copy houses.

Flyers, brochures, catalogs, sales sheets, website, and location guide.

Assisted Webmaster on supplies area of website and glass sales site: www.littonengr.com.

Assisted Vice President of Marketing in ASGS, Rotary, and all other job duties required including managing others while VP was away.

Handled ASGS (American Scientific Glassblowers Association) trade show.

Developed spreadsheets for roster, payments, and organization.

Reserved block rooms for all attendees.

Put together packets of flyers and brochures to help with lodged and eating requirements.

Collected samples for raffle from other glassblowing supply companies.

Handled all booking information of attendees.

Created and distributed in-house newsletter.

Reorganization of all filing systems for the marketing department.

Assisted some sales calls as well as customer relations.

Answered calls through a multiple phone lines system. Using intercom as well as transferring calls.

Handled all purchasing for laboratory supplies:

Received purchasing requisitions. Complying with all regulations.

Manage purchasing reports through supply systems.

Ordering supplies through vendors.

Established vendor relations in getting the best price possible.

Creating and printing out weekly spreadsheets.

EDUCATION

Sierra College

E-Commerce and Web Development Certificate

MTI Western Business College

Graphic and Desktop Publishing Degree

Bachelor of Science

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