Rose Asebedo

720-***-****

**** ***** **.

Longmont, CO 80501

Summary

Customer Service professional with over 10 years of experience. Looking for an opportunity to expand her skill set and to gain meaningful experience in Human Resources, Administrative Support and Accounting.

Skills

•Superb verbal and written communication skills.

•Customer focused, experience working with diverse populations.

•Excellent office skills: computer, phone, fax, data entry, filing, note taking.

•Bilingual in English and Spanish (Native)

•Active listening

•Problem solving

Admin/Office Manager/ Boss Rooter 07/22 – 23 – 03/24

Assisted in getting business started from day 1.

Maintained Quick Books Pro as well as House Call Pro and Thumbtack

Maintained schedule and customers through House Call Pro

Answered incoming phone calls and provided service for what the business offered

Scheduled appointments for local and surrounding homes and commercial businesses

Customer Service Representative/ Slade Glass End 07/22

Assisted walk-in customers, over the phone customers as well as email customers with appointments for quotes on window, mirrors and shower enclosures

Answered questions in regard to scheduling and when product would be done.

Measured screens, mirrors and glass for windows and other items for exact fittings

Opened and closed office on daily basis

Took payments via check, cash and Credit/Debit card

Customer Service Representative/ Green Ride 08/21

•Answered inbound phone calls to set up reservations for shuttle and private rides for passengers to go to and from the Denver International Airport

•Made outbound calls when needing to clarify dates and times for passengers that set up reservations online

Customer Service Representative/ Aerotek 11/20 – 01/21

•Answered inbound phone calls regarding UGG, Teva, Sanuk, Hoka, Kooluburra shoes and apparel.

•Made outbound calls when needed to customer.

•Placed brand new orders for customers and processed warranty claims for damaged shoes.

•Assisted customers with returns for refunds and exchanges

•Took customer payments by credit or debit cards. Entered information in system.

Administrative Assistant. Liberty Tax 01/21.22.23

Seasonal

•Answered phones and assisted clients with scheduling appointments for tax filing.

•Maintained files, created copies of necessary information, and sorted all paperwork as needed.

•Completed data entry and maintained all office files.

•Confirmed next day appointments.

Administrative Assistant. Taddiken Tree 11/19 - 07/20

•Answered phones and assisted clients with scheduling of an arborists, billing, as well as answering questions about the services that Taddiken Tree provides

•Maintained files, created copies of necessary information, and sorted all paperwork as needed.

•Completed data entry and maintained all office files.

•Answered email inquiries to provided assistance with date/time of when arborists can meet with clients.

•Managed mail and packages

•Accounts receivable emails and invoices, creating and processing payments.

•Confirmed next day appointments for plant health care and tree care routes.

•Manage and organized company filing within established standards.

•Maintain contact lists]

•Order office supplies

•Support company with various office projects

Caregiver Abele. Home care/ Alpine Home care, 2018-2019

•Ensured safety of patients following adult living guidelines.

•Collaborated with primary caregivers and other staff.

•Monitored and documented all medical needs, daily activities, behaviors, food, hygiene and all other aspects of patients’ day.

Team Lead. Network Global, 2017- 2018

•Trained a group of 8 employees on computer system, best practices and operational manual.

•Ongoing written and verbal communication with warehouses and technicians

•Created delivery orders through different systems for technicians.

•Made outgoing calls to warehouses to assure product delivery and customer satisfaction.

•Made updated changes to shipping orders per warehouse requests.

•Communicated with co-workers regarding quality assurance issues.

•Turned over any quality assurance issue to incoming supervisor so that they could be handled in a timely manner at the end of the day.

On site supervisor / Don King Landscaping, 2016- 2017

•Met with ongoing and new customers to assess and discuss landscaping needs.

•Read plans, ordered plants and trees per customer request.

•Ordered all materials for each landscaping project.

•Calculated all payroll for employees.

•Supervised the crew and made sure they had all they needed to complete each assignment.

Front Desk Receptionist / Boulder Housing Partners, 2016

•Performed duties of primary receptionist at the Welcome Center. These duties included: answering phones, greeting the public & answering their questions, referring visitors to appropriate staff members and other departments, explaining housing programs, assisting applicants with housing applications and providing community resources as needed.

•Responsible for entering data into Yardi, Survey Monkey, Excel and Word documents as needed.

•Sorted and distributed incoming department mail. Processed outgoing mail, including but not limited to determining proper postage.

•Produced and distributed mass mailings of materials to applicants, participants and residents.

•Offered translation and interpretation assistance as needed by staff or customers.

Customer Service Representative. Aerotek/Otter box, 2015

•Answered inbound phone calls regarding Otter box/Life proof cases. Made outbound calls when needed to customer.

•Placed brand new orders for customers and processed warranty claims for damaged cases.

•Took customer payments by credit or debit cards. Entered information in system.

Administration Assistance/ Client Care Manager. All Valley Home Care, 2014-2015

•Answered phones and assisted clients as well as caregivers with schedule issues, call offs, and replacements.

•Maintained files, created copies of necessary information, and sorted all paperwork as needed.

•Sent and received faxes and placed in corresponding orders.

•Completed data entry and maintained all office files.

•Drove to potential clients’ home to fill out paperwork, set up schedules to get clients setup to receive assistance with company.

•Greeted clients and caregivers in a polite and professional manner.

Office Assistance / Essex Motors, 2014

•Answered phones, directed calls and took accurate messages.

•Maintained files, created copies of necessary information, and sorted all paperwork as needed.

•Took payments by cash, check, credit/debit card, money orders and inputted payments into Desk Manager.

•Greeted customers in a polite and professional manner

•Ordered items to keep office well maintained and stocked up.

•Made collection calls and worked with repossession gentlemen to bring in vehicles that were not paid.

Office Assistance. Employment Solutions/Gro Tec II, 2013-2014

•Answered phones, directed calls and took accurate messages.

•Sent and received faxes and placed corresponding orders.

•Created orders via email them sent them to corporate office to have them put into SAP computer program.

•Printed orders, assembled them, shipped them or scheduled pickups through UPS and FedEx as well as different trucking companies, DHL, Estes Express Lines, Old Dominion Freight Line.

Education

GED Diploma

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