Tanaya Montgomery

Victoria, TX *****

ad4jp5@r.postjobfree.com

+1-361-***-****

• More than 5 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and sales staff support.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

• 2 Years of solid Sales Experience

• Handled a high influx of inbound calls within a dynamic call center environment.

• 4 years experience as a caregiver/private sitter for elderly

• Assist with every day living grooming,feeding,giving meds, vitals, giving reports etc Authorized to work in the US for any employer

Work Experience

Direct Care Staff/House Manager/on call supervisor /Residential Manager N2 Care Services - Victoria County, TX

June 2022 to Present

assistance with every day living,grooming, vitals,transferring, preparing meals,scheduling, medication, security in home managing all the homes making sure staff and clients needs are met Customer Service Representative

Humach - Victoria, TX

January 2022 to December 2022

Humach has several different departments I started off with working for the health department scheduling covid shots and then went to the new york dps department helping with that project scheduling appointments helping with using the online portal,and giving information on how to get the ID or change addresses etc when that project ended I went back to the health department project helping schedule for monkey pox vaccine this was a remote call center Caregiver for Elderly

caringhands - Victoria, TX

June 2019 to May 2021

grooming,vitals, giving meds,feeding assistance with every day living Aministrative Assistant

Caring Angels professional services - Victoria, TX August 2018 to June 2020

I work for a Disability Representative I do everything to prepare my boss and clients for their disability hearing or just making sure their cases are current and up to part I do thru each file make sure we have current doctors on file if not I fax those Drs and get the Medi-Cal Records needed if and files need to be faxed to social security I faxed I also go thru files that need appeals to help get thought setup i also check the cases that won to see if petition for payment needs to file.. I work on the comper send and receive faxes daily along with making and receiving calls Lead Customer Service Representative

Toys 'R' Us - San Antonio, TX

January 2015 to September 2015

Responsibilities

Day to day operations, processing paper work, pricing changes to inventory. Customer service, cash handling, western union, data entry/ Reception duties weekly Customer Service/ Collections Manager

Clear - Milton, FL

October 2012 to November 2014

Maintain accounts as well as opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Retain customer using all resources available and up-sell/cross-sell accounts.

• Present opportunities to resolve account delinquencies and collect past-due amounts. Reactivate previous customers' accounts to active status.

• Prepare delinquent accounts for final write-off status. Report daily statistics in spread sheet format for review and inclusion in fiscal reporting.

Customer Service Representative

Spherion - Victoria, TX

August 2007 to March 2011

Maintain accounts as well as opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Retain customer using all resources available and up-sell/cross-sell accounts.

• Present opportunities to resolve account delinquencies and collect past-due amounts. Reactivate previous customers' accounts to active status.

• Prepare delinquent accounts for final write-off status. Report daily statistics in spread sheet format for review and inclusion in fiscal reporting.

Training Supervisor

STARTEK - Victoria, TX

June 2006 to July 2007

Maintain accounts as well as opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Retain customer using all resources available and up-sell/cross-sell accounts.

• Present opportunities to resolve account delinquencies and collect past-due amounts. Reactivate previous customers' accounts to active status.

• Prepare delinquent accounts for final write-off status. Report daily statistics in spread sheet format for review and inclusion in fiscal reporting..payroll.handle escalated calls Front Desk Clerk

Comfort Inn by Choice Hotels - Victoria, TX

January 2005 to June 2006

Education

Completed in Medical Billing & Coding

Victoria College - Victoria, TX

January 2011 to September 2012

Skills

• Microsoft Excel

• Computer skills

• Cash register

• Telemarketing

• Vital signs

• Cash handling

• Customer Support (10+ years)

• Microsoft Word

• Data entry

• Caregiving

• Statistics

• Payroll

• Senior care

• Sales

• Account management

• Front desk

• Customer service

• Food preparation

• Financial report writing

• Meal preparation

• Pricing

• Medical Coding

• Medical Records

• Medical Billing

• Patient Care

Contact this candidate