Gary Chairs

Career Summary

Results oriented, strong attention to detail, and highly responsible with a proven track record of more than 10 years of successful experience in customer relations. Recognized leadership, process management and strong analytical skills. Knowledgeable in aspects of supervisory operations including inventory control, process improvement, customer service, staff development, work and manpower planning, and quality improvement.

Professional Experience

April 2011 – Present Patrick’s Memphis, TN

Restaurant Lead Cook

Responsible for the preparation and service of menu items and performs a number of kitchen activities including storing food and non-food supplies

Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.

Season and cook food according to recipes and experience.

Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

Exercises the knowledge to tell when something is wrong or is likely to go wrong with the ability to resolve the problem should an issue arise.

Works on issues where analysis of situation or data requires review of relevant factors.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting and exceeding quality standards for services, and evaluation of customer satisfaction.

January 2015 – Present Excelisor Staffing/Flextronics Memphis, TN

Lead Support

Responsible for the ensuring all needed materials are readily available for associates to eliminate idle time.

Inspect department area for safety violations.

Pull completed orders to Ship A.

Input production data into spreadsheet to show performance and accuracy within the department each hour.

Responsible for testing and packing cameras

Works on issues where analysis of situation or data requires review of relevant factors.

Knowledge of principles and processes to aid in excellent customer service.

May 2005 – April 2011 Dee’s Mobile Detail Memphis, TN

Manager

Provide strong leadership and manage associates in daily operation. Manage strategic operations direction, as well as daily costs, service and safety. Implement changes necessary for growth and development of the company. Manage daily associate hours, performance and goals.

Monitor production schedules and estimate worker hour requirements for job completion; Adjust work procedures to meet production schedules.

Recommend and implement measures to execute the improvement of production methods, equipment performance, and quality of product.

Maintain time and production records and enforce safety regulations.

Engage in partnership with area stores (customers) to discover ways to improve servicing methods

Supervise 5 associates

Serve as primary contact for all customer and vendor related issues.

November 2000 – April 2004 Fred’s Inc Memphis, TN

Inbound Supervisor

Responsible for unloading, receiving, and storing of over 12,000 SKU’s valued at more than $200M of everyday household, industrial, and commercial goods. Responsible for ensuring we are using the best practices in each operational department.

Organized manpower to execute the unloading of at least 70 trailers per day (by hand) while reducing the material handlers by 20%.

Communicated daily plans/goals to the necessary departments including the Director of Distribution, Accounting, and Transportation.

Supervised 20 associates and developed improvement process regarding shipment delivery.

Ensured all aged put away pallets were less than 2 days old.

Maintained all OSHA logs and safety manuals.

Accomplishments: Developed schedule for pre-paid loads which reduced driver wait time by an average of 2 hours and material handlers’ overtime by an average of 6 hours per week, designed a pallet license plate system to help maintain the aged put away metric, and was recognized by Senior VP of Distribution Operations as a Rising Star candidate.

October 1998 – November 2000 Technicolor Memphis, TN

Inventory Control Cycle Counter

Responsible for inventory integrity of over 12,000 SKU’s. Cycle counted over 900,000 sq. ft. of inventory each quarter, assigned new items into system and responded to picking concerns while demonstrating 100% dedication to team effort.

Increased carton flow by effectively moving high volume freight.

Adhered to budget targets by controlling supplies and labor costs.

Responsible for ensuring inventory levels were maintained at optimal levels.

Resolved inventory discrepancies daily to ensure both product and locations were being recorded accurately in the system.

Qualifications

Excellent communication skills

Excellent written skills

Vendor relations management

Great attention to detail

Interface with various programs including WMS and Microsoft Office

Education

High School Diploma – Kirby High School Memphis, TN Graduation Date: May 1997

References Available Upon Request

June 2015

Gary Chairs Letter of Interest

Dear Hiring Manager:

I am interested in the Lead position. The enclosed resume will provide you with details concerning my abilities and accomplishments. Also, please find below additional highlights of my major strengths:

Analyzing operations and improving productivity, efficiency, utilization, and employee morale.

Developing and leading staff development and training programs that have proved effective for enhancing employee/staff morale, productivity and retention.

My goals and visions are:

To provide exceptional leadership to employees

Create and maintain high employee morale

Develop plans to strengthen company culture

Welcome company changes as opportunities

I have worked in aggressive environments where creativity, process management, employee relations, organizing and evaluating new procedures were among my valued contributions. I have the determination, resourcefulness, and leadership to help Flextronics improve operations. I look forward to working with your management team. I can be reached at 901-***-****.

Thank you for your time and consideration.

Sincerely,

Gary Chairs

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