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Customer Service Microsoft Office

Location:
Providence, RI
Posted:
March 24, 2024

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Resume:

Kenneth A. Graviel

** ******* ***. *******, ***** Island 02916 401-***-**** Graviel3msn.com

Highlights and Qualifications

Microsoft office Suite Logistics & Planning

Budgeting Innovative/Creative Decision Maker

Leadership Experience Communication and Writing Skills

Strategic Planning Customer Service

Profile

20 years experience managing a business

Extensive use and knowledge of Microsoft Office Products (PowerPoint, Excel, Word, Outlook)

Professional Experience

Two Guy’s Barber Shop 12/2014 to 06/2020

Owner/Operator

Clean and sterilize scissors, combs, clippers, and other instruments.

Drape and pin protective cloths around customers' shoulders.

Managed a company payroll

Discuss service options or needs with clients.

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Comply with federal, state, and company policies, procedures, and regulations.

Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Receive, record, and bank cash, checks, and vouchers.

Code documents according to company procedures.

Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.

Reconcile or note and report discrepancies found in records.

Perform general office duties, such as filing, answering telephones, and handling routine correspondence.

Access computerized financial information to answer general questions as well as those related to specific accounts.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Match order forms with invoices, and record the necessary information.

Perform personal bookkeeping services.

Prepare and process payroll information.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Compute deductions for income and social security taxes.

Calculate and prepare checks for utilities, taxes, and other payments.

Monitor status of loans and accounts to ensure that payments are up to date

Transfer details from separate journals to general ledgers or data processing sheets.

Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Review files, records, and other documents to obtain information to respond to requests.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compute, record, and proofread data and other information, such as records or reports.

Complete work schedules, manage calendars, and arrange appointments.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Inventory and order materials, supplies, and services.

Deliver messages and run errands

A&C Barbershop 09/2007 to 09/2014

Barber

Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.

Question patrons regarding desired services and haircut styles

Thom’s Barbershop 08/1998 to 10/2007

Owner/Operator

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Trim client hair.

Clean facilities or work areas.

Military Experience

United States Air Force 07/1988 to10/1988

Tie specified lengths of delaying fuses into patterns in order to time sequences of explosions.

Helped build missiles with team

Insert, pack, and pour explosives, such as dynamite, ammonium nitrate, black powder, or slurries into blast holes; then shovel drill cuttings, admit water into boreholes, and tamp material to compact charges.

Education/ Certifications

. High School Graduate

·New Bedford High School 09/1982-06/1986

Massachusetts School for Barbering – 03/1989 – 01/1990

·Master Barber License, State of Massachusetts, Men’s Hairstyles, Obtained in 1990

·Specialized in men’s hair, creative hairstyles, and perform facial shave

United States Air Force Community College 07/1986-10/1987



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