Customer Service Client Relations

KIRSTIN TUMULTY

Acworth, GA ***** 678-***-**** **************@*****.***

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Conflict Resolution

Meeting Preparation

Performance Improvement

Relationship Building

Customer and client relations

Security understanding

Bank Deposits

Time Management

Mail handling

Punctual and Reliable

Service-oriented mindset

Scheduling appointments

Office Supply Management

Visitor and Customer Relations

Customer Service

Customer Complaint Resolution

Courteous and Professional

Telephone skills

Customer/Client relations

Document Control

Attention to Detail

Documentation

Problem-Solving

Professional Demeanor

Greeting and Seating Clients

Information Protection

Receptionist, 10/2022 - Current

Pizzarello Motorsports – Acworth, GA

Monitored and screened visitors to verify accessibility to inter-office personnel. Compiled information from files and research to satisfy information requests. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Handled assignments independently with good judgement and critical thinking skills. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Corresponded with clients through email, telephone, or postal mail. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information. Handled cash transactions and maintained sales and payments records accurately. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Answered phone promptly and directed incoming calls to correct offices. Routed incoming mail and messages to relevant personnel without delay. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Server, 07/2013 - 07/2018

Winston's Food & Spirits – Marietta, GA

Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Used slow periods to restock supplies, ice, trays, and delivery bags. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Assisted in training new hires, providing guidance on restaurant standards and best practices. Increased sales significantly by upselling higher-end products to customers. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers. Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Set positive tone for entire dining experience as first point of contact for incoming guests. Served food and beverages promptly with focused attention to customer needs. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Bussed and reset tables to keep dining room and work areas clean. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Cultivated warm relationships with regular customers. Resolved customer complaints promptly and professionally to maintain positive reputation. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Maximized table turnover rate by efficiently managing reservations and seating arrangements. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Handled cash transactions accurately, contributing to balanced daily financial reports. Manager on Duty, 05/2011 - 02/2013

Blimpie Subs & Salads – Marietta, GA

Defined clear targets and objectives and communicated to other team members. Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees. Identified and communicated customer needs to supply chain capacity and quality teams. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Server, 05/2001 - 08/2008

Mellow Mushroom Pizza Bakers – Marietta, GA

Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Used slow periods to restock supplies, ice, trays, and delivery bags. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Assisted in training new hires, providing guidance on restaurant standards and best practices. Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Increased sales significantly by upselling higher-end products to customers. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers. Set positive tone for entire dining experience as first point of contact for incoming guests. Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Served food and beverages promptly with focused attention to customer needs. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Answered customers' questions, recommended items, and recorded order information. Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Processed orders and sent to kitchen employees for preparation. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bussed and reset tables to keep dining room and work areas clean. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Cultivated warm relationships with regular customers. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Resolved customer complaints promptly and professionally to maintain positive reputation. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Maximized table turnover rate by efficiently managing reservations and seating arrangements. Handled cash transactions accurately, contributing to balanced daily financial reports. Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality. GED

Pope High School - Marietta, GA

EDUCATION

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