Richelle Damon

*** **** *** ***** *******, IL ***50 309-***-**** ad4jor@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by valuable management, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

High Academic Honors Recognition / Dean’s List.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Well-organized, manage time and priorities in multi-task environments.

Pay close attention to detail for accurate and compliant documentation.

Dependable team player who works collaboratively with staff to promote quality customer service.

Communication Platforms – MS Teams, Google Meet, Zoom

Microsoft Office Applications – MS Word, MS Excel, MS PowerPoint Type 42 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Midwest College of Cosmetology – Normal, IL Certificate of Completion – Cosmetology

WORK EXPERIENCE

Murphy USA Retail – Bloomington, IL 01/2023 – Present

General Manager / Customer Service

Supervise team members, create schedules, hire and train new employees, and delegate tasks.

Answer incoming phone calls, complete vendor orders, maintain gas pumps, and enforce safe working procedures.

Operate cash register, process transactions, collect payments, and issue change due.

Address issues in a professional manner and resolve staff and customer service problems.

Ultimate Medical Academy – Mayfair, IL 07/2022 – 01/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Circle K Retail – Normal, IL 11/2014 – 04/2022

General Manager / Customer Service

Hired, trained, and supervised employees.

Answered inbound phone calls and attended conference and trade shows to learn about new products.

Operated cash register, processed transactions, accepted payments, and completed reports and paperwork.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Resolved customer complaints and answered questions regarding policies and procedures.

Additional work experience includes 4+ years as Manager in Training at Love’s Travel Stop in Leroy, IL

Volunteered at Home Sweet Home Mission in Bloomington, IL for 9+ years

Stocked and organized shelves and displays and maintained overall cleanliness in the establishment

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