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Mark Kelley

IT Manager (Project and Administrator)

ad4jnx@r.postjobfree.com • 504-***-**** • Draper, UT

Summary

Highly skilled IT Leader with a 20-year track record of success in multifaceted technology landscapes, primarily in the Hospitality and Legal industries. Proven expertise in creating robust IT infrastructures, implementing new technologies, and managing teams within diverse industries (hospitality, restaurant, and tourism, legal, casino, ship manufacturing and construction). Proficient in managing IT for large firms and experienced in opening hotels and offices nationwide/worldwide. Exceptional ability to manage complex network environments. In-depth knowledge of virtual environments (Nutanix, HyperV, Citrix, and VMWare), Windows Server, Office 365, Azure and cloud infrastructure, SQL Server, SonicWALL routers, multiple Property Management Systems, and various application servers. Adept at project management including venture startups, SQL migrations, replacing VOIP systems, replacing hypervisors, large cable installations, camera and office security, badge access, and managing vendors. Areas of Expertise

Hospitality Expertise

IT Infrastructure and Project

Management

Information Security Management

Network Architecture &

Administration

Cloud Technologies

Startup Ventures

Database Management

Technical Leadership

Enterprise Software Implementation

Professional Experience

Johnson Mark, LLC, Salt Lake City, UT 2011 – Present IT Manager/Security Analyst

Administered complex network environment consisting of approximately 30 servers running in Nutanix hypervisor sandbox, Windows Server, Office 365, Azure and cloud infrastructure, SQL Server, SonicWALL routers, Avaya and Nextiva VOIP systems, camera and office security, badge access, and additional critical applications. Led diverse projects, including opening and moving offices nationwide, conducting SQL migrations, replacing hypervisor and VOIP systems, and supervising large cable installations. Ensured comprehensive network security, responsible for all client reporting and auditing processes. Effectively led and mentored team of five employees, fostering positive and productive work environment.

● Built scalable IT infrastructure from 25 employees in one location to over 150 employees in seven locations.

● Spearheaded IT management for 150-user law firm, overseeing operations across six states.

● Achieved advanced rating from Capital One and Discover in all annual security audits.

● Developed comprehensive disaster recovery plan.

● Led migration of two office buildings (headquarters). Dessus Management, LLC, New Orleans, LA 2017 – Present IT Project Manager (Part-Time)

Consulted and completed IT Departments for new hotel openings (up to 1000 rooms) and/or upgrades. Built scalable IT infrastructure network environment for Property Management Systems (PMS) and associated interfaces with peripheral systems (Point of Sale, Front/Back Office, Accounting and General Ledger, Guest Internet, VOIP telephony, Room Key, Minibar, etc.) Manage large cable installations and design scope of work for LAN/WAN environment.

● Completed 13 hotel startups/conversions (Louisiana, Mississippi, and Mexico).

● Assisted in Level 3 Network Support ticket escalations. Page 2 2

Technology Consulting Services, LLC, New Orleans, LA 1998 – 2010 Network Engineer, Owner

Specialized in IT support for the Hospitality, Restaurant, and Tourism industry. Deployed concentrated strategy on Windows Server, Microsoft Exchange, SQL Server, LAN/WAN design, with accentuation on seamless customer support. Oversaw proficient squad of seven network technicians and three administrative personnel, fostering ambiance of teamwork and perpetual learning. Exhibited specialty niche in hotel Property Management Systems, assimilating peripheral systems such as credit card operations, Accounting, Point-Of-Sale, VOIP and PBX, and guest Internet.

● Founded and steered computer networking enterprise, specializing in network architecture, administration, initiative coordination, problem-solving, and customer assistance.

● Accumulated vast clientele encompassing over 100 small to substantial Fortune 500 corporations, notably extending services for over 50 hotels and 3K patrons.

● Spearheaded the IT infrastructure for 20+ startup ventures.

● Effectively brokered sale of corporation to Benecom Technologies in 2010. Additional Experience

IT Manager, Hilton Flamingo Casino New Orleans, New Orleans, LA IT Manager, Hospitality Enterprises, New Orleans, LA Systems Manager, Windsor Court Hotel, New Orleans, LA Systems Analyst, Sheraton New Orleans, New Orleans, LA Education

Master of Business Administration in Information Management University of New Orleans, New Orleans, LA

Bachelor of Science in International Trade and Finance Louisiana State University, Baton Rouge, LA