Branwen White

Titusville, FL *****

ad4jno@r.postjobfree.com

+1-321-***-****

Work Experience

Team Lead

Turn5, Inc. - Titusville, FL

January 2023 to Present

Assist agents in reaching solutions for customer concerns and complaints. Problem solving and issue resolution.

Customer Service Supervisor

Eckler Industries - Titusville, FL

July 2020 to Present

Quality monitoring and coaching of representatives. Following up on issues/complaints as needed. Acting as intermediary in communication between my department and other departments in-house as well as outside suppliers. Regularly assisting other departments. Various administrative duties such as daily metric reports, mail handling, etc.

Nursery Worker

New Life Childcare Center - Titusville, FL

December 2019 to July 2020

Care of infants up to one year of age and children ages one to two, implementing prescribed curriculum. Ensuring cleanliness and safety of classroom. Daily communication with parents. Completing daily record of all tasks and activities.

Cleaner

Cleaning Wizard LLC - Titusville, FL

July 2017 to November 2019

Performed cleaning services of homes, offices, and medical facilities. Worked alone or shared duties with one to two other employees

Nursery Worker

New Life Childcare Center - Titusville, FL

September 2017 to March 2018

Supervise and engage children in age appropriate activities between Newborn and 3 year old classrooms. Ensure cleanliness of the premises and take measures to prevent accidents. Design and implement behavior modification techniques.

Receptionist/Dispatcher

Colman Heating and Air, Inc - Titusville, FL

June 2016 to April 2017

Schedule appointments, dispatch employees for service and repairs, and prioritize calls for emergency services. Prepare a daily list of appointments and provide all related documents and materials for service staff. Track customers' service utilizing multiple databases, including Microsoft Word and Excel and Google Documents, and varying criteria. Prepare accounts receivables daily, process credit card payments. Communicate with customers via phone, mail, email, and text with highly professional and courteous manner. Process applications for city and county permits and schedule related inspections, tracking events using Google calendar. Routinely engage in successful campaigns to acquire new customers and retain established ones, and other administrative duties commensurate with position. 09/2014-12/2014

10/2008-5/2013

Internship

State Attorney's Office - Viera, FL

August 2014 to December 2014

Performed intake duties, summarized case information, located files and supplemental information; reviewed video/audio/photographic evidence; contacted Law Enforcement Agencies to request information and evidence; contacted victims and witnesses; did analyses of cases, case law, and statutes; generated documents and notes in STAC.

Administrative Assistant

New Life Christian Fellowship - Titusville, FL

October 2008 to May 2013

Assistant to the to the youth pastor.

Typeset fliers and ran/oversaw all promotions for group events; operated and monitored the group's multiple social media accounts; was a point of contact for members' parents; promoted and ran all fundraisers; handled most of the group's financial transactions; worked with other senior staff members to coordinate events; planned group trips including securing accommodations, food, and transportation, assigning rooms and room leaders, collecting money from all members, and handling all incidents during the trip; generated letters; created schedules and coordinated other volunteer staff; maintained a database of all staff and members' contact information; clerical duties such as answering phone and filing New Life Christian Fellowship Titusville, FL

Janitorial Services

Performed cleaning services of 61,000+ square foot facility. Shared duties and coordinated schedules with one other employee and supervised two additional employees. 01/2000-05/2001

Administrative Assistant

Port Saint Lucie Police Department - Port Saint Lucie, FL May 2004 to November 2004

Answering phones, transcribing memorandums, and data entry to include using manual of codes, plus filing, delivering in-house mail and correspondence. Data Entry

CID and Victim's Advocates

October 1998 to December 1998

Data entry into Excel database and custom software (included memorizing various codes in order to fill some fields), filing, faxing, preparing form letters, answering phone, and transcribing memos. 10/1998-12/1998

Sonshine Audio & Video Port Saint Lucie, FL

Secretary

Scheduled and coordinated appointments, installations and travel arrangements for staff. Implemented new filing and organizational practices and completed other clerical duties to include correspondence, filling, mail distribution, errands and ensuring office environment was safe and professional. Education

AS in Paralegal Studies

Eastern Florida State University

December 2014

Skills

• Infant Care

• Residential Cleaning

• Databases

• Social Media Management

• Front Desk

• Administrative Experience

• Word Processing

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Access

• Customer Service

• Phone Etiquette

• English

• Transcription

• Google Docs

• Office Administration

• Microsoft Outlook

• Front desk

• Sales

• Cash handling

• Negotiation

Certifications and Licenses

Driver's License

December 2021 to January 2030

Contact this candidate