QUNA BROUGHTON

Phone: 404-***-****

Email ad4jnb@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Professional with specialized expertise in Talent Acquisition, Full Cycle Recruitment, Transportation Logistics, and Customer Support. Demonstrated success in managing diverse industries including Marketing, Sales, Engineering, Procurement, and Construction (EPC). A proactive self-starter known for fostering positive team interactions through strong organizational, interpersonal, and customer- centric skills.

CORE COMPETENCIES

Talent

Acquisition

Benefit Plan

Administration

Training & Development

Full Cycle Recruitment

Inclusion & Diversity

Staffing & Retention

PROFESSIONAL EXPERIENCE

KPP Services 6/2021 – Present

Transportation Administrator

• Collaborate with drivers, suppliers, distributors, and transportation partners to ensure seamless logistics operations.

• Coordinate the transportation of goods, including scheduling and routing shipments to optimize delivery routes.

• Local transportation all types of packages to both businesses and consumers.

• Customer Service support and process incoming orders

• General administrative duties: billing, payment and order fulfilment Walmart 2/2018 - 4/2023

General Support Advisor

• Provided regular updates on vacancy progress, assessment outcomes, and resourcing lookahead with stakeholders.

• Gathered accurate forecasting data from functional/business areas to identify and manage available internal resources.

• Communicated manpower forecasts effectively.

• Promoted vacancies and employer brand via internal channels.

• Maintained proactive communication with candidates to ensure a positive experience throughout the application process.

• Liaised with HR to address candidate queries and coordinate responses.

• Facilitated the movement of candidates through the resourcing process, encouraging proactive feedback from Hiring Managers and HR teams.

• Provided feedback from business areas on aspects of the resourcing process requiring improvement or effectiveness. Worldcrop, Norcross, GA 2/2010- 5/2017

HR Generalist

• Conducted Full Cycle Recruitment, utilizing creative sourcing techniques, specializing in Telecommunication, Engineering, Energy, Water, and Solar positions.

• Managed record and documentation retention processes.

• Conducted new hire orientation and onboarding procedures, including offer letters, e-Verify, criminal background checks, drug screening, and benefits coordination.

• Negotiated pay rates and other contractual terms with candidates.

• Conducted labor studies for new and upcoming projects.

• Proactively sourced and maintained a talent pool for present and future positions.

• Ensured recruitment Service Level Agreements (SLAs) were met as mutually agreed with hiring managers and clients.

• Followed up regularly with hiring managers and candidates to ensure the timeliness of the recruitment process.

• Contributed to talent acquisition and performance management initiatives. Vista Tech 1/2008- 7/2010

Customer Support Analyst

• Introduced and promoted new sales promotions and services.

• Resolved customer issues and provided follow-up to ensure satisfaction.

• Managed order and payment processing.

• Routed customer calls to appropriate departments.

• Collaborated with management and stakeholders on process improvement initiatives.

• Handled multiple phone lines and email correspondence. SKILLS

SAP

Oracle/PeopleSoft

Microsoft Office

Taleo

Success Factor

TKC/Kronos/ADP

iCIMS

Voyager

SkillSoft/Virtual

Professional Affiliation: Active Member of Society for Human Resource Management (SHRM) References available upon request.

Contact this candidate