La'Venska Fulcher

Atlanta, GA ***** 470-***-****

ad4jly@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Determined, responsible, and result-driven with more than 7 years of success boosting efficiency and streamlining procedures for operational groups. Experienced in overseeing financial, personnel, and operational facets. Effectively balance targets with resources and optimize long-term success.

Key Skills:

•Operations management

•Project management skills (scheduling, work breakdown structures)

•Training and development

•Conflict and dispute resolution

•Strategic communication

•Documentation and recordkeeping

•Customer engagement and stakeholder management

•Proficient in MS 365 (SharePoint, Word, Teams, Outlook, etc.)

•Team Leadership

WORK EXPERIENCE

June 2022 – Present RXO Logistics

Operations Manager Atlanta, GA

Vital role in managing carrier and brokerage operations, overseeing the logistics team, and collaborating with shipping companies and freight brokers to deliver top-notch services to customers

Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and stakeholders

Effectively utilize route planning software and management tools to build efficient delivery routes

Manage the dispatch of contract carriers and resolve issues promptly throughout the day

Identify risk and issue areas, including restructuring routes to improve operational efficiencies

Provide training, coaching, and guidance to employees on how to handle challenging scenarios involving stakeholders and hot to meet and exceed customer expectations

Monitor daily tasks, set priorities, and measure performance using operational and financial tools

August 2020 – June 2022 Old Dominion Freight Line, Inc.

Operations Manager Atlanta, GA

Responsible for scheduling of, direction of, and preparing for monthly dock and driver meetings. Accountable for daily monitoring of production, load average, and the overall service and efficiency of shift.

Identified areas of deficiency and performed root-cause analysis to solve problems

Focused on load plans from origin, monitoring cause and effect. Provided feedback and coaching as needed

Developed initiatives for process improvement and reviewed and assessed ongoing operations

Presented performance and productivity reports to leadership

June 2017 – August 2020 AmeriCold Logistics

Operations Manager Atlanta, GA

Responsible for supporting the direction, coordination, and evaluation of product movement and customer service. Carried out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals

Coordinated activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure inventory control

Recruited, hired and trained crew members on application of projects, customer relations and customer service

Implemented policies and standard operating procedures and managed quality, customer service and logistics

Built strong operational teams to meet process and production demands

Prepared operational schedules and coordinated activities. Established priorities and sequences for products

September 2014 – June 2017 UPS

Preload Supervisor Atlanta, GA

As a Supervisor I developed and maintained good working relationships with employees, management, and customers. I facilitated training with new and current employees. I assessed data and concerns to improve package concerns and provided strategies and solutions for improvement.

Supervised an average of 40 employees

Monitored processing of scanning packages per minute by employees and monitored unloading rate of packages per minute

Conducted risk management and safety compliance audits

Recruited and Trained employees on company safety procedures, using hands-on instruction and roleplaying techniques

Ensured completion of work and compliance with company policies

Utilized department resources and management tools to maximize output/efficiency

Oversaw efficient loading and unloading of trucks/trailers to meet tight daily schedules

Worked with dispatchers and outbound production team to enhance service delivery for customers

EDUCATION

Georgia State University - Bachelor of Science – Criminal Justice

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